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Jessica
Claire
Experienced Human Services Professional
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Caring Social Worker offering case management expertise with proven ability to quickly build trust and rapport with clients from diverse cultures. Highly adept at case planning and diagnosis management. Committed to achieving high-quality, cost-effective care for patients and families.

Skills
  • Calendar management
  • Group facilitation
  • Documentation skills
  • Family relationship development
  • Records coordination
  • Ability to schedule tasks
  • Community engagement
  • Highly effective communication
  • Women's issues
  • Homeless and dual diagnosed populations
  • Violence prevention
  • Patient-centered care
  • Addictions expert
Education and Training
Lansing Community College Lansing, MI Expected in 05/2012 Associate of Applied Science : Human Services - GPA :
Certifications
  • Addictions Lansing Community College - 2012
  • Human Services Lansing Community College 2012
Experience
Sunrise Senior Living - Activities Director
Leawood, KS, 10/2014 - 03/2015
  • Visited with residents to provide sensory stimulation and reality orientation.
  • Coordinated musical guests, movies and other types of resident entertainment.
  • Led engaging individual and group activities to promote resident involvement.
  • Used diverse strategies, including one-on-one time and small groups, to engage residents in facility life.
  • Conducted tours with prospective residents and families and coordinated supportive services to meet needs of incoming residents.
  • Remained alert to conditions interfering with safety and well-being of residents involved in activities.
  • Contributed to community-focused public relations.
  • Maintained adequate supplies to meet activities needs.
  • Conducted monthly training and organized activity calendar to engage residents and advance quality of life.
  • Updated facility schedule and related records.
  • Organized special trips for residents and accompanied groups throughout each excursion.
  • Kept activities spaces organized, clean and tidy.
  • Upheld positive quality of life standards for residents of all ability levels.
  • Managed community resident transport operation.
  • Recruited, trained and managed volunteers.
  • Participated in community activities in accordance with company policy and state regulations.
  • Assisted residents with developing and maintaining positive social skills, mental aptitude, confidence and strong interpersonal connections.
  • Helped residents participate in activities with basic mobility support.
  • Documented contacts with prospects, related families or advisors and developed relationships with potential referral sources.
Community Solutions, Inc. - Case Aide
Laureldale, PA, 04/2012 - 10/2014
  • Maintained complete and accurate records of applications, forms and referrals.
  • Developed professional working relationships with parents and children to help connect each with relevant services.
  • Assisted individuals with completing social service application forms and gathering factual information.
  • Determined eligibility of clients for social service programs such as childcare assistance, food stamps, emergency shelter, employment assistance, and community resources.
  • Maintained thorough and accurate records outlining program operations and participant progress
  • Located housing and other support services for displaced individuals working through housing issues.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Located housing and other support services for displaced individuals working through [Type] issues.
  • Conferred with Program Director to understand and meet diverse needs, providing frequent feedback on front-line operations and recommending improvement strategies.
  • Conferred with Program Director to understand and meet diverse needs, providing frequent feedback on front-line operations and recommending improvement strategies.
  • Partnered with interdisciplinary teams to implement care plans.
  • Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
  • Built and maintained strong relationships with clients by successfully resolving issues and responding promptly to phone inquiries.
  • Supported execution of social service programs for Homeless Families and Domestic Violence survivors
  • Answered questions and responded to inquiries to deliver high level of service to clients
  • Educated clients on various resources, services and programs to maximize success in obtaining and keeping housing and employment
  • Collaborated with social workers to support clients
  • Assisted social workers with building, coordinating and leading programs delivering high-quality client support.
  • Recommended improved life choices to enhance client outcomes.
  • Expanded program outreach by delivering talks to college groups.
  • Determined and coordinated appropriate level of care to meet individual client needs.
  • Coordinated between various entities to manage cases.
  • Developed appropriate care plans for at-risk individuals and high-risk families.
  • Collaborated with different disciplines to provide cohesive resources to clients.
  • Coordinated resources from diverse providers for intervention plans.
  • Reviewed and recorded progress of clients.
  • Optimized program resource utilization to prevent recurring homelessness
  • Gathered information from families and social services agencies to inform development of treatment plans.
  • Reviewed criteria for different aid programs to determine eligibility for various applicants.
  • Conducted interviews with applicants, explaining benefits process and which programs were available.
  • Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Defined strategies and created a plan to achieve ambitious operational objectives.
Nmc, Inc. - Resident Technician
Do Mar Mobile Home Park, NE, 05/2010 - 06/2012
  • Assessed Client issues to determine appropriate troubleshooting methods for remediation.
  • Conducted games and other activities to engage clients and provide mental stimulation and entertainment.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Monitored infection control procedures to verify facility-wide health and safety.
  • Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
  • Monitored client behaviors and emotional states, reporting concerns to Staff and documenting information in file
  • Engaged with patient family and friends to provide courteous, efficient visit experience.
  • Facilitated activities of daily living, including personal hygiene management, daily affirmations and group and individual mental health engagement and substance abuse prevention.
  • Documented patient intake and acclimated clients to scheduling and programming
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Documented information in clients charts and communicated status updates to interdisciplinary care team.
  • Discussed with offenders how such issues as drug and alcohol abuse and anger management problems might have played roles in past criminal behavior
  • Collected urine samples from clients to test for substances.
  • Conducted individual and group therapy sessions for outpatient clients.
  • Supported and counseled clients with drug and alcohol addiction.
  • Identified treatment goals based on individual diagnosis and history.
  • Conducted chemical dependency program orientation sessions
  • Maintained thorough clinical treatment notes.
  • Organized treatment projects that focused on problem solving skills and creative thinking.
  • Led supportive group discussions and education sessions with alcohol and drug users and families.
  • Educated patients on detox and withdrawal, medications, addiction, recovery, coping skills and community resources.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Defined strategies and created a plan to achieve ambitious operational objectives.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Created new programs that resulted in increasing productivity and customer satisfaction.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Tracked participant attendance, contributions and progress according to objectives.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Kept team on track by assigning and supervising their activities and giving constructive feedback.
  • Motivated and encouraged residents to communicate more openly and constructively with each other.
  • Created agendas and communication materials for team meetings.
  • Prioritized and organized tasks to efficiently accomplish service goals.
Volunteers Of America - Lead Case Aide
City, STATE, 03/2007 - 03/2008
  • Maintained complete and accurate records of applications, forms and referrals.
  • Assisted individuals with completing social service application forms and gathering factual information.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Evaluated client behavior and use of resources reported changes to clinical team.
  • Answered questions and responded to inquiries to deliver high level of service to clients
  • Observed safety protocols to minimize accidents and spread of disease.
  • Recommended improved life choices to enhance client outcomes.
  • Educated patients on various resources, services and programs to maximize care.
  • Conferred with Program Director to understand and meet diverse needs, providing frequent feedback on front-line operations and recommending improvement strategies.
  • Supported execution of social service programs for Homeless families and individual groups.
  • Maintained thorough and accurate records outlining program operations and participant progress.
  • Located housing and other support services for homeless individuals.
  • Collaborated with social workers to support clients
  • Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
  • Partnered with interdisciplinary teams to implement care plans.
  • Assisted social workers with building, coordinating and leading programs delivering high-quality client support.
  • Built and maintained strong relationships with clients by successfully resolving issues and responding promptly to phone inquiries.
  • Distributed information and educational materials on community resources to clients and other individuals.
  • Communicated with legal services providers, social services agencies and local judicial systems regarding clients needs.
  • Coordinated case management functions, including placement monitoring, crisis intervention and discharge planning.
  • Maintained updated progress notes and case record, and documented clients progress in treatment plans, and education.
  • Leveraged experience and expertise to protect children and stabilize families.
  • Coordinated between various entities to manage cases.
  • Monitored and documented status updates on progress in seeking and obtain housing and wellbeing of each client..
  • Followed strict policies and procedures to maintain client confidentiality and keep data private.
  • Conducted intake interviews, including bio-psycho-social assessments, to determine clients' eligibility and suitability for program.
  • Recorded comprehensive case notes and follow up documentation for admitted clients.
  • Worked with court system and case manager agencies to coordinate support services.
  • Met with clients to conduct needs assessments, recommending appropriate support and service offerings.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
  • Evaluated patient behavior and reported changes to clinical team.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.

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Resume Overview

School Attended

  • Lansing Community College

Job Titles Held:

  • Activities Director
  • Case Aide
  • Resident Technician
  • Lead Case Aide

Degrees

  • Associate of Applied Science

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