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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Compassionate Activity Director with background in maintaining organization while planning and coordinating activities. Knowledgeable in evaluating residents' needs and conducting group activities to improve quality of life. First-rate interpersonal, organizational and persuasive skills.

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills

Hard working

Reliable

Self motivated

Get along with other great

Willing to learn new things

Education and Training
Beckman High School Dyersville, IA Expected in 05/1984 High School Diploma : - GPA :
Experience
Sunrise Senior Living - Activities Director
Braintree Highlands, MA, 02/2019 - Current
  • Assisted residents with developing and maintaining positive social skills, mental aptitude, confidence and strong interpersonal connections.
  • Upheld positive quality of life standards for residents of all ability levels.
  • Coordinated musical guests, movies and other types of resident entertainment.
Monarch Casino Black Hawk - Restaurant Manager and Bar Manager
Black Hawk, CO, 11/2011 - 12/2018
  • Interviewed, hired and trained staff to improve customer retention and bolster sales.
  • Monitored cash intake to reduce discrepancies.
  • Resolved escalated customer complaints to maximize satisfaction and loyalty.
  • Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
  • Restocked beer and liquor regularly and after special events.
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Monitored patron alcohol consumption to encourage safety.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
  • Implemented special events to boost customer numbers and profits.
  • Prepared specialty drinks to support servers.
  • Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Increased revenue by promoting additional products and assisting with beverage menu.
  • Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor.
  • Strengthened financial controls to prevent theft and lost funds.
  • Increased profits by overseeing inventory and strategically increasing menu prices.
  • Strategized business by collecting guest feedback for process improvements.
  • Maintained list of ride services for inebriated customers.
  • Created signature beverages to increase revenue and patron loyalty.
  • Planned and updated menus to accommodate customer preferences.
  • Analyzed demographics and adapted designs and menus to targeted market.
  • Drafted operational manuals and created food and liquor inventory systems.
  • Decreased overhead 30% by evaluating vendors and pursuing favorable pricing.
Pizza Ranch Buffet - Restaurant Manager
City, STATE, 06/1994 - 02/2011
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Optimized profits by controlling food, beverage and labor costs daily.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Collaborated with server trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty.
  • Performed opening and closing procedures each day.
  • Developed and deepened professional relationships with vendors, negotiated contracts and monitored performance.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
  • Mentored front of house personnel on company policies customer service techniques and professional communication.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
  • Supervised staff preparing and serving [Number] meals per day.
  • Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
  • Obtained highest rating from county health department year over year.

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Resume Overview

School Attended

  • Beckman High School

Job Titles Held:

  • Activities Director
  • Restaurant Manager and Bar Manager
  • Restaurant Manager

Degrees

  • High School Diploma

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