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activities director resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Compassionate Activity Director with background in maintaining organization while planning and coordinating activities. Knowledgeable in evaluating residents' needs and conducting group activities to improve quality of life. First-rate interpersonal, organizational and persuasive skills.

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills

Hard working

Reliable

Self motivated

Get along with other great

Willing to learn new things

Experience
02/2019 to Current
Activities Director Sunrise Senior Living Braintree Highlands, MA,
  • Assisted residents with developing and maintaining positive social skills, mental aptitude, confidence and strong interpersonal connections.
  • Upheld positive quality of life standards for residents of all ability levels.
  • Coordinated musical guests, movies and other types of resident entertainment.
11/2011 to 12/2018
Restaurant Manager and Bar Manager Monarch Casino Black Hawk Black Hawk, CO,
  • Interviewed, hired and trained staff to improve customer retention and bolster sales.
  • Monitored cash intake to reduce discrepancies.
  • Resolved escalated customer complaints to maximize satisfaction and loyalty.
  • Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
  • Restocked beer and liquor regularly and after special events.
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Monitored patron alcohol consumption to encourage safety.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
  • Implemented special events to boost customer numbers and profits.
  • Prepared specialty drinks to support servers.
  • Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Increased revenue by promoting additional products and assisting with beverage menu.
  • Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor.
  • Strengthened financial controls to prevent theft and lost funds.
  • Increased profits by overseeing inventory and strategically increasing menu prices.
  • Strategized business by collecting guest feedback for process improvements.
  • Maintained list of ride services for inebriated customers.
  • Created signature beverages to increase revenue and patron loyalty.
  • Planned and updated menus to accommodate customer preferences.
  • Analyzed demographics and adapted designs and menus to targeted market.
  • Drafted operational manuals and created food and liquor inventory systems.
  • Decreased overhead 30% by evaluating vendors and pursuing favorable pricing.
06/1994 to 02/2011
Restaurant Manager Pizza Ranch Buffet City, STATE,
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Optimized profits by controlling food, beverage and labor costs daily.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Collaborated with server trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty.
  • Performed opening and closing procedures each day.
  • Developed and deepened professional relationships with vendors, negotiated contracts and monitored performance.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
  • Mentored front of house personnel on company policies customer service techniques and professional communication.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
  • Supervised staff preparing and serving [Number] meals per day.
  • Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
  • Obtained highest rating from county health department year over year.
Education and Training
Expected in 05/1984
High School Diploma:
Beckman High School - Dyersville, IA
GPA:

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Resume Overview

School Attended

  • Beckman High School

Job Titles Held:

  • Activities Director
  • Restaurant Manager and Bar Manager
  • Restaurant Manager

Degrees

  • High School Diploma

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