Caring, compassionate, dedicated to engaging residents and promoting positive experiences. Eager to build a high-quality program filled with interesting and fun activities. Highly organized and goal-oriented team player with a diplomatic nature and energetic approach.
Skills
Resident engagement
Senior activities experience
Calendar management
Event planning
Records coordination
Documentation skills
Experience
Activities Director, 10/2021 to Current Sunrise Senior Living – Lilburn, GA,
Plan and implement activities for residents.
Maintain accurate records and update on a daily basis.
Promote socialization and encourage residents' participation in various programs.
Draft budget for programs and procure necessary therapy materials from best quoted prices.
Plan monthly calendar of activities.
Created several creative programs to promote residents' well-being.
Scheduled and executed activities on a monthly basis.
Promoted social interaction and encouraged cognitive processes.
Purchasing Management.
Facebook Management.
Upheld positive quality of life standards for residents of all ability levels.
Coordinated musical guests, movies and other types of resident entertainment.
Maintains accurate resident records, posts all rents, deposits and fees, and all A/P functions as directed by Community Manager.
Issue appropriate notices (i.e.
Late payments, evictions, NSF checks).
Make daily bank deposits accounts payable/ receivable.
Prepare and update reports as delegated by Community Manager.
Organizes and maintains files, and performs other tasks as assigned by Community Manager.
Greet prospective residents, shows community and performs all leasing functions as necessary as defined by Foundation Communities Criteria.
Handle calls from residents and vendors as delegated.
Accept service requests and routes to maintenance; conducts service follow-up with residents.
Inspect move-outs and vacant units as requested by Community Manager.
Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
Explained policies and procedures to tenants and enforced rules.
Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
Inspected properties regularly to identify deficiencies and schedule repairs.
Collected monthly assessments, rental fees, deposits and payments.
Updated tenant and unit information to keep current in housing database.
Coordinated general maintenance and repairs to keep facilities operational and attractive.
Operations Manager, 09/2016 to 11/2017 Medithrive SoCal – City, STATE,
Manage team, Coordinate Employee recruitment, management, reviews and inventory upkeep.
Speak as a software expert during key sales calls and trade shows.
Multi-task work in a fast-paced environment.
Social Media Management.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
Property Manager & Leasing Agent, 08/2014 to 07/2016 JP Property Management – City, STATE,
Make daily bank deposits accounts payable/ receivable.
Create End of Month statements for landlords.
Create and distribute notices, Three day notices, 30/60 day notices, eviction notices, etc.
Maintain property by addressing tenant complaints, completing repairs, contracting landscaping and snow removal companies and enforcing rules of occupancy.
Inspected properties regularly to identify deficiencies and schedule repairs.
Updated and maintained rental agreement files and documents.
Collected payment by processing credit card transactions.
Education and Training
Bachelor's: Communications (Online, Expected in 12/2021 Sam Houston State University - Huntsville, TX GPA:
Associate: Business Management, Expected in Pasadena City College - Pasadena, CA GPA:
Certifications
February 2019 to February 2022
First Aid
February 2019 to February 2022
Bloodborne Pathogens Training
February 2019 to February 2022
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