Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Organized and efficient Management with 7-year college graduate history in office administration and patient services for Healthcare organizations. Offering proven to identify opportunities for Patient improvements and implement corrective plans to "said" patients, and families.

Crisis and motivational speaking

  • Project planning
  • Clerical
  • Organization
  • People skills
  • Planning
  • Work ethic
  • Team building
  • Leadership
  • Problem resolution
  • Relationship building
  • PPE use
  • Training & Development
  • Active listening
  • Public speaking
  • Decision-making
  • Friendly, positive attitude
  • Team management
  • Collecting specimens
  • Calm and level-headed under duress
  • Documentation procedures expert
  • Catheter change and preparation
  • Patient relations
  • Quick problem solver
  • Collecting vital signs
  • Understands medical procedures
  • Great eye for detail
  • Schedule management
  • Workforce Management
  • Staff development
  • Issue and conflict resolution
  • Staff training
  • Employee motivation
  • Project management
  • Recruiting and hiring
  • Employee development
Activities Coordinator, 12/2020 - Current
Marriott Vacations Worldwide Avon, CO,
  • Implemented comprehensive activity program to correspond with needs and interests of participants.
  • Researched ideas for programs and activities, utilizing participants' suggestions and feedback to align with delivery objectives.
  • Supported activity leaders and external providers to deliver structured activities.
  • Managed inventory and ordered new supplies for activities when stock was running low.
  • Managed individual budgeted activities expenditures to minimize operational costs.
  • Monitored progress of participants to track measurable data for plan of care goals.
  • Served as link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
  • Managed and distributed incoming and outgoing mail and packages for staff.
  • Managed administrative processes and prepared key reports and documentation.
  • Delivered key projects on-time and on-budget by effectively managing resources and staff.
Crisis Intervention Worker, 2014 - Current
Benedictine Health System Saint Joseph, MO,
  • Applied abilities in techniques like active listening and collaborative problem-solving to make positive impact.
  • Offered counseling and stabilization support to reintroduce calm in crisis situations.
  • Developed safety plans to minimize crisis risk and intervene with specific procedures.
  • Assessed risk to client, loved ones or general public through established evaluation procedures.
  • Helped clients deal with substance abuse, mental illness and other concerns by delivering personalized counseling support.
  • Educated family members and helped each support clients by improving coping techniques.
  • Motivational speaking
  • Motivational Videos
  • Provided leadership and coordination of various programs using techniques in behavior management and prevention strategies.
CNA, 05/2018 - 07/2020
ABC/Reach City, STATE,
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
  • Used mobility devices to transport patients.
  • Documented activities and recorded information in EMR system.
  • Delivered personal nursing assistance in pre- and post-operative situations.
  • Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
  • Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
Education and Training
Associate of Applied Science: Medical Office Management, Expected in 03/2014
Phoenix College - Phoenix, AZ,
  • 3.9 GPA
  • Completed professional development in Career Success

English LIT.

Healthcare Compliance

Computer Applications

Medical Office Supervision

English Composition

Medical Terminology

Human Body Support and Movement

Human Body Systems Maintenance

Speech Communications

Medical Laboratory

Medical Technologies and procedures

Medical Office Procedures


Admin Skills for HealthCare Professionals



Health Information Management

Anatomy 2

Ecology 2

Anatomy 3

Ecology 3

Healthcare medication

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Resume Overview

School Attended

  • Phoenix College

Job Titles Held:

  • Activities Coordinator
  • Crisis Intervention Worker
  • CNA


  • Associate of Applied Science

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