Dedicated individual with outstanding menu design, staff training and management. Promoted establishment's food and beverages on advertising networks to expand client base. Warm and cheerful person with courteous character.
Skills
Reliable and Responsible
Problem-Solving
Time Management
Critical Thinking
Experience
02/2011 to 03/2014
Activities CoordinatorArbor Terrace At Citrus Park – Tampa, FL,
Implemented comprehensive activity program to correspond with needs and interests of participants.
Researched ideas for programs and activities, utilizing participants' suggestions and feedback to align with delivery objectives.
Supported activity leaders and external providers to deliver structured activities.
Created unique themes and fun and educational activities for children between Five and Eighteen years old.
Created unique themes and fun and educational activities for children between Five and Eighteen years old.
Created unique themes and fun and educational activities for children between Five and Eighteen years old.
Managed inventory and ordered new supplies for activities when stock was running low.
Collaborated with clinical support staff and care professionals to establish team-based, patient-centered care approach.
Kept accurate and organized program and individual child records.
Delegated work to staff, setting priorities and goals.
Explained rules and regulations of facilities and entertainment attractions to customers.
Planned programs of events or schedules of activities.
Talked to coworkers using computers, radios and other electronic devices.
Operated and explained proper use of mechanical equipment to employees.
Communicated with customers to convey information about events or activities.
Communicated clearly with coworkers using radio, phone and text to stay on top of operations needs.
Scheduled and coordinated events and activities.
Administered first aid in emergency situations.
Planned, organized or led exercise routines, athletic events or arts and crafts.
Resolved customer complaints regarding worker performance or services rendered.
05/2003 to 10/2010
Assistant Food and Beverage ManagerCelebration Hotel Ltd – Birmingham, AL,
Oversaw American food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
Developed and implemented budgets, met or exceeded sales targets, hired, trained and supervised Eight team members and fulfilled dining needs and desires of patrons.
Designed exceptional menus, purchased superior goods, continuously improved and modernized operations and liaised between guests, service staff and kitchen.
Spearheaded and executed food and beverage marketing and promotional programs, met with potential clients and members and arranged meetings, banquets and facility tours.
Evaluated and analyzed levels of guest satisfaction and focused on continuous improvement and innovative foodservice solutions.
Wrote and communicated clearly, understood internal documents and reports and interacted professionally with guests and employees.
Created and delivered orientation and training for new team members and professional development activities for experienced associates.
Moved throughout dining and kitchen areas, visually monitored alignment with food quality and service standards and took relevant corrective actions.
Delegated work to staff, setting priorities and goals.
Worked in close collaboration with team members to ensure customers received high-quality service.
Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Resolved problems or concerns to satisfaction of involved parties.
Oversaw food preparation, production and presentation according to quality standards.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Coached staff on strategies to enhance performance and improve customer relations.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Trained new employees to perform duties.
Promoted safe working conditions by monitoring safety procedures and equipment.
Assisted staff by serving food and beverages or bussing tables.
Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
Inspected dining and serving areas for cleanliness and proper setup.
Distributed food to service staff for prompt delivery to customers.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Explained goals and expectations required of trainees.
04/2005 to 01/2008
Owner/Operator RetailCozy Cub Gifts & T's – City, STATE,
Promoted business on social media platforms to maximize brand identity and generate revenue.
Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
Set pricing structures according to market analytics and emerging trends.
Employed and managed vendors by negotiating deliverables, cost and expected quality.
Led startup and creation of operational procedures and workflow planning.
Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
Education and Training
Expected in 05/1996 to to
High School Diploma: Cocke County High School - Newport, TN GPA:
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