Activities Coordinator Resume Example Aitkin Health Services

ACTIVITIES COORDINATOR

Professional Summary

Competent manager bring more than 15 + years of food service and progressive leadership experience. Maintain budget controls and coverage needs to achieve business targets and provide high-quality service and employee support. Build relationships with patrons and employees, to maintain an enjoyable establishment to visit or work at.

Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.

Skills

Scheduling
Nursing Home Care
Interviewing skills
Written and verbal communication
Client needs assessments
Data Analysis
Program development
Customer service

Process improvement
Supervision
Business operations
Problem resolution
MS Office
Project organization
Team management

Work History

Activities Coordinator, 09/2019 to Current
Aitkin Health Services – Aitkin, MN

Prepared rooms, equipment and supplies and maintained clean activity area to foster welcoming environment and maximize participation.
Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.
Maintained and ordered supplies for activities.
Conducted clinical observations in room,hallway and during activities, noting emotional and behavioral health.
Coordinated, planned, developed and implemented activities designed to enrich lives of skilled nursing home residents.
Planned and oversaw implementation of special activities
Contributed to resident care planning by participating in assessment, developing service plan goals and maintaining progress notes.
Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
Developed and created programs and monitored effectiveness against individual participant needs.
Coordinated schedules and assignments for volunteer staff, maximizing team efficiency and effectiveness.

Customer Service Representative, 02/2019 to 09/2019
Aitkin Medical Supply – Aitkin, MN

Offered advice and assistance to customers, paying attention to special needs or wants.
Answered customer telephone calls promptly to avoid on-hold wait times.
Provided primary customer support to internal and external customers in fast-paced environment.
Communicated with vendors regarding back order availability, future inventory and special orders.

General Manager, 09/2014 to 07/2018
Subway – Hinckley, MN

Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Reduced corporate risk by managing shrink processes and controlling inventory levels.
Improved productivity while reducing staffing and operational costs
Designed modern employee recognition program which boosted productivity and improved morale.

General Manager, 08/2001 to 07/2014
Burger King – Hinckley, MN

Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Set schedules for staff by planning and designating shifts and hours.
Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
Managed employees throughout preparation and service of 2-3 meals per day.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Verified accurate records and sufficient supplies by conducting monthly, weekly and nightly inventories of food, beverages, glassware and other materials.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Created fun team building activities to engage staff in up-selling to meet revenue targets.
Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.

Education

High School Diploma: 06/1997
Hinckley-Finlayson Secondary - Hinckley, MN

Resume Overview

Companies Worked For:

Aitkin Health Services
Aitkin Medical Supply
Subway
Burger King

School Attended

Hinckley-Finlayson Secondary

Job Titles Held:

Activities Coordinator
Customer Service Representative
General Manager

Degrees

High School Diploma : 06/1997

Activities Coordinator Resume Example

Resume Score: 80%

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