Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary
Experienced, result oriented professional with strong leadership and relationship-building skills,  with more than fifteen years of stable work experience, in various managerial and supportive environments.  
C.P.R; First Aid; OSHA certification training; Infection and Universal Precautions; Fall Risk; Medication Administration trainings; Medicaid Waiver; Medication Management; Behavioral Management certifications i.e. (S. O. L. V. E); (M. A. N. D. T.); (C.P.I.); Crisis Intervention training; Diabetic; Seizure; Nutrition trainings. Adept knowledge of psychiatric rehabilitation services; Outreach and community ministrations; neurological functioning and abnormalities of brain functioning; neurological anatomy, supportive and rehabilitation services; Organic Disorders of the Nervous System.  Currently registered CBIS Certification; (Certified Brain Injury Specialist 2013); Incident Report Writing, procured and established Quarterly; Monthly; Annual statistics routinely coupled with the collection, organization, analysis, and interpretation of program data; Regularly staging ISP conference itineraries; proficient in Office products (Excel, Word, PowerPoint); Well versed in internet search engines, networks and email systems.
Work History
Activities Coordinator, 08/2007 to 06/2014
Ascension HealthAvon, IN,
    • Administered compensation, benefits and performance management systems and safety and recreation programs.
    • Directed multiple client accounting system conversions into web-enabled Oracle financial platform.
    • Prepared accurate financial statements at end of the quarter, as well as provided timely actuals, forecast and budget data for IT and corporate management.
    • Worked with management at the project level and established procedures for custody and control of assets, records, and securities to ensure safekeeping.
    • Worked with managers to develop annual expense plan goals; to ensure expense plans are achieved; reconstructed accounting records from clients' checks and cash receipts and assisted management with the finalization of the annual expense plans.
    • Enlisted the support of volunteers and collaborated with businesses and community groups.
    • Implemented ongoing staff training programs and educational sessions based on a collaborative crisis intervention model and spearheaded new team and departmental projects.
    • Directed client service with an emphasis on reducing dependency on public assistance and increasing client self-sufficiency.
    • Collected and analyzed data on individual clients using records, tests, interviews and professional sources.
    • Worked with senior case managers to coordinate team development activities and trainings while monitored team performance, including developing performance improvement plans and recommending achievement awards.
    • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs and developed and implemented a variety of innovative policies and strategies to promote client self-sufficiency.
    • Conducted competency-based, interactive interviews to identify client needs and referred residents and families to community resources to improve well-being and quality of life.
Behavioral Health Specialist, 2005 to 2007
Coda, ,
  • Developed courses in line with the curriculum requirements of the department; interviewed and assessed incoming residents per week as well as led group therapy sessions each week. 
  • Collected and analyzed data on individual clients using records, tests, interviews and professional sources.
  • Revised treatment plans in consultation with clinical psychiatrist based on patient progress.
  • Consulted with clients when developing long term treatment plan goals and objectives and counseled clients to help them understand and overcome personal, social and behavioral problems.
  • Oversaw anger management, social skill development and mental health awareness programs while managed and restrained violent, potentially violent and suicidal clients.
  • Organized outreach events with local, city and state agencies to increase awareness of mental health services and referral options along with consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations.
  • Represented and interpreted the agency's functions and services to other institutions, the public, government agencies and other organizations.
  • Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment.
  • Supervised and managed the daily activities of a clinical team consisting of physicians, nurses and support staff.
Activities Coordinator, 2000 to 04/2005
Ascension HealthBrazil, IN,
  • Skillfully developed departmental goals, objectives, standards of performance, policies and procedures and developed and implemented treatment plans and modified when needed.
  • Organized the department in accordance with administrative guidelines in order to provide specified nursing services to meet the legal, organizational and medical staff guidelines as well as interpreted and communicated new or revised policies to staff.
  • Established and oversaw implementation of an effective budgeting and accounting system that improved efficiency and reduced costs and strategically planned methods to achieve operational goals and targets.
  • Observed and monitored client behavior and responses to treatment in addition recorded client information on special flow sheets, accurately indicating suicidal precautions, sleep flow and restraints.
  • Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments and connected clients with community service and resource agencies.
  • Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT) along with developed goal-oriented psycho educational and activity therapy groups to improve clients’ level of functioning.
  • Kept abreast of new and developing information in the mental health field and involved clients’ family members in planning social service programs.
  • Consulted with and trained highly skilled mental health and medical staff.
  • Fostered reasoning and problem solving through active exploration games and activities.
  • Worked with interdisciplinary team members to evaluate children's progress and recommend appropriate learning plans while nurtured a supportive learning environment that was often used as a model for other classrooms.
Patient Services/Counselor, 03/1995 to 2000
Fairfax County Community HospitalCity, STATE,
  • Strategically planned methods to achieve operational goals and targets.
  • Introduced, negotiated and implemented new projects to expand scope of engagement.
  • Facilitated an on-going assessment of patient/family needs and implementation of interdisciplinary team care plan.
  • Investigated and reported issues relating to patient care or conditions that might hinder patient well-being.
  • Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards.
  • Conducted monthly patient case conferences, in-services and staff meetings to educate staff and facilitate good communication.
  • Confidently managed the overall operation of nursing services and patient care, including financial management, quality assurance, patient care, safety risk management, teammate satisfaction, quality index scores and facility maintenance.
  • Confirmed accurate completion of forms/reports for the admission, transfer and/or discharge of each resident.
  • Analyzed patient and family feedback to identify opportunities for staff recognition as well as areas for improvement.
  • Led clinical team in delivering care services that promoted optimal resident health.
  • Maintained good communication between department heads, medical staff and governing boards by attending board meetings and synchronizing interdepartmental functions.
  • Created and maintained computerized record management systems to record and process data and generate reports.
Bachelor of Arts: Psychology, Expected in Current
Tulsa Community College - Tulsa, Oklahoma
Bachelor of Arts: Psychology, Expected in Current
Langston University - Tulsa, Oklahoma
E.M.T. BASIC Certification : Emergency Medical, Expected in 2011
Tulsa Technology Center - Tulsa, Oklahoma
BA: , Expected in 1 1998
George Mason University - Fairfax, Virginia
Bachelor of Arts: Psychology, Expected in 1995
Bethany College - Bethany, West Virginia
C.P.R; First Aid; OSHA Certification Training; Infection and Universal Precautions; Fall Risk; Medication Administration trainings; Medicaid Waiver; Medication Management; Behavioral Management certifications i.e. (S. O. L. V. E); (M. A. N. D. T.); (C.P.I.); Crisis Intervention training; Diabetic; Seizure; Nutrition trainings; Adept knowledge of Psychiatric Rehabilitation Services; Outreach and Community Ministrations; Neurological functioning and abnormalities of Brain Functioning; Neurological Anatomy, supportive and Rehabilitation Services; Organic Disorders of the Nervous System; Currently registered CBIS Certification; (Certified Brain Injury Specialist 2013).
Office Products (Excel, Word, PowerPoint); Well versed in Internet Search Engines, Networks and Email Systems.

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School Attended

  • Tulsa Community College
  • Langston University
  • Tulsa Technology Center
  • George Mason University
  • Bethany College

Job Titles Held:

  • Activities Coordinator
  • Behavioral Health Specialist
  • Activities Coordinator
  • Patient Services/Counselor


  • Bachelor of Arts
  • Bachelor of Arts
  • E.M.T. BASIC Certification
  • BA
  • Bachelor of Arts

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