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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Results-oriented training manager, bringing 20+ years of rail industry knowledge and experience. Under my leadership, manage 24 instructors and assistant training manager. Schedule training instructors, curriculum choices and training plans to meet agency targets proven to increase the overall graduation rate of certified rail operators.

Skills
  • Leader
  • Strategic thinker
  • Planning
  • Training & instruction methods
  • Rail subject expert
  • New employee training
  • Process evaluations
  • Curriculum development
  • Team development strategies
  • Performance metrics
Experience
Acting Training Manager IV -Training & Instruction, 11/2019 to Current
San Francisco Municipal Transportation AgencyCity, STATE,
  • Manage and support daily training activities and overall guidance to 24 Transit Training Specialists and an Assistant Training Manager,
  • Analyze employees' skill levels and implemented new techniques to boost staff knowledge. Ensure staff is compliant with their certifications and current in different training methods.
  • Conduct evaluations of training material to uncover areas in need of improvement and introduce different training methods and ideas.
  • Developed and implemented new training policies and procedures.
  • Update training SOP's to reflect current training standards.
  • Makes recommendations on employee performance evaluations and disciplinary conferences with union representation.
  • Conduct operator assessments to measure training effectiveness. Operator conferences and disqualifications from the training program.
  • Managed training calendar for entire fiscal year, set training goals and plans, and schedule training spaces. Create testing and evaluation procedures to assess performance before, during and after training sessions.
  • Identify key skill gaps in operator training and created training worksheets to effectively educate target individuals.
Lead Transportation Controller (Rail), 05/2015 to Current
San Francisco Municipal Transportation AgencyCity, STATE,
  • Monitor all computer based train control systems to safely regulate train movement in the subway and respond effectively to vehicle malfunctions and system failures as they occur.
  • Track and evaluate operational activities for motorcoach, trolley, and rail vehicles. Gather information needed to critically assess complex, high-stress emergencies. Strategize to resolve service disruptions, delays, and passenger inconvenience.
  • Dispatch appropriate personnel to resolve safety issues and service disruptions. Receive and disseminate all communications to appropriate personnel, various local agencies, and emergency responders.
  • Demonstrated leadership by making improvements to work processes , assist with classroom training of prospective transportation controllers on core principles and practices of train control duties and responsibilities.
  • Evaluate trainees' on-the-job training performance and competency using practical applications in real-time.
  • Assume management responsibilities in the absence of a floor manager.
Transit Supervisor - Metro Rail Inspector, 08/2009 to 06/2015
San Francisco Municipal Transportation AgencyCity, STATE,
  • Manage service with on time performance through line management.
  • Respond and conduct collision/incident investigations prepare comprehensive reports.
  • Respond to trouble calls in a collaborative effort with mobile response units (MRU) light rail troubleshooting due to equipment failure or infrastructure failure.
  • Manage service line delays in response to subway system failure.
  • Work closely with emergency responders, (police, fire, medics) to resolve blockades and other emergencies impeding rail service.
Transit Supervisor - Training Instructor, 07/2012 to 08/2013
San Francisco Municipal Transportation AgencyCity, STATE,
  • Train and instruct new operator trainees and experienced transit operators on safe and efficient operations on bus and rail transit vehicles according to federal.
  • Road training instruction on rail surface/subway operations, operating rules, emergency procedures, collision prevention and other related topics using written and audio-visual aids.
  • Tested trainees on materials to determine levels of understanding and areas requiring further instruction.
  • Coordinated bus and rail operator training in accordance with agency policies and procedures, Federal, State, and local laws.
Education and Training
Certificate of Completion : Managerial Training, Expected in 09/2020
San Francisco Municipal Transportation Agency - San Francisco, CA,
GPA:
  • Completed professional development in 24 Plus for Managers,
  • Completed training in employee performance plans and appraisals, coaching, emotional Intelligence, crucial conversations and the SCARF model.
Certificate of Completion : Train Controller, Expected in 01/2016
San Francisco Municipal Transportation Agency - San Francisco, CA,
GPA:
  • Completed professional development in ATCS and Train control.
Certificate of Completion : TSI, Expected in 2012
Transportation Safety Institute - San Francisco, CA,
GPA:
  • Completed professional development in Train the Trainer
Certificate of Completion : Tourism And Travel Management, Expected in
Los Medanos College - Pittsburg, CA
GPA:
Certificate of Completion : Railway Transportation, Expected in
San Francisco Municipal Transportation Agency - San Francisco, CA,
GPA:
  • Completed course and road training in Historic Streetcars, Cable Car Conductor and Light Rail vehicles.
Certificate of Completion : Vocational Nursing, Expected in
City College of San Francisco - San Francisco, CA
GPA:
  • Completed professional development in Vocational Nursing

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Resume Overview

School Attended

  • San Francisco Municipal Transportation Agency
  • San Francisco Municipal Transportation Agency
  • Transportation Safety Institute
  • Los Medanos College
  • San Francisco Municipal Transportation Agency
  • City College of San Francisco

Job Titles Held:

  • Acting Training Manager IV -Training & Instruction
  • Lead Transportation Controller (Rail)
  • Transit Supervisor - Metro Rail Inspector
  • Transit Supervisor - Training Instructor

Degrees

  • Certificate of Completion
  • Certificate of Completion
  • Certificate of Completion
  • Certificate of Completion
  • Certificate of Completion
  • Certificate of Completion

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