Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary
Ambitious Administrative level Registered Nurse who creates strategic alliances with organization leaders to effectively align with and support patient care services. Builds and retains high performance teams by hiring, developing and motivating skilled professionals. Progressive leadership and management experience. Skill Highlights Leadership/Communication skills Business operations organization Client account management Human resources Employee relations Self-motivated Customer-oriented
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Work History
04/2014 to Current
Acting Director Hospital Director State Of Michigan Hillsdale, NJ,
  • Direct oversight of clinical services including nursing, utilization review, staff education, clinic services, and patient school services.
  • Provide leadership and direction to over 300 employees.
  • Collaborate with Hospital Director and various department directors including pharmacy, psychology, social work, risk management, standard and compliance, activity therapist, dietary, housekeeping, medical records, and accounting to ensure smooth day-to-day operations.
  • Participate in various performance improvement initiatives including program initiation, redesigning of departments, and restructuring clinical management team.
  • Encourage patient/customer satisfaction by interacting with patients on daily rounds.
  • Communicate with department managers to identify project improvement initiatives and report outcomes to Hospital Director.
  • Supervisory function including approving leaves, conducting service ratings, counseling employees, suspending or dismissing employees, participate in employee grievance procedures, and the hiring and training of personnel.
  • Direct all aspects of Nursing Department personnel.
  • Participate in the negotiating process of contractual language for union represented employees.
  • Direct hospital personnel under the guidelines of Civil Service rules.
  • Responsibilities: Plans, organizes, directs, and controls the work activities of a divisional program.
  • Formulates current and long-range programs, plans, and policies for the divisional program.
  • Coordinates work by scheduling assignments and directing the work of subordinate supervisors.
  • Directs the revision of rules, regulations, and procedures to meet changes in law or policy.
  • Develops budget recommendations for capital outlay, personnel services, equipment, and materials.
  • Conducts staff meetings and conferences with assistants to discuss operating problems, organization, budgetary matters, personnel matters, technical problems, and the status of programs and projects.
  • Selects and assigns staff, ensuring equal employment opportunity in hiring and promotions, identifies staff development needs and ensures that training is obtained; ensures that proper labor relations and conditions or employment are maintained.
  • Maintains records, prepares reports, and conducts correspondence relative to the work.
05/2013 to 04/2014
Associate Director of Nursing Coda Portland, OR,
  • Oversee first and second line Registered Nurse Supervisors.
  • Responsible for the daily operations of two psychiatric units 24 hours a day 7 days a week.
  • Investigate patient complaints and write follow up reports for the Hospital Director.
  • Manage and approve payroll for staff.
  • Approve leave requests and overtime.
  • Explore resources to improve patient care and outcomes.
  • Participate in hiring process for new staff.
  • Maintain working relationship with union represented staff.
03/2012 to 05/2013
Nurse Manager - House Supervisor Psc Point Pleasant Danboro, PA,
  • Second line administrative supervisor directing the nursing activities of subordinate, licensed, professional, Registered Nurses.
  • Coordinating staffing needs with psychiatric units according to acuity and needs.
  • Manage staffing and admission assignments to units.
  • Direct transportation needs for patient appointments outside of hospital.
  • Approve leave requests and overtime for Nursing Department staff.
  • Maintain efficient work flow of hospital.
2011 to 03/2012
Nurse Manager - Unit Supervisor Kalamazoo Psychiatric Hospital City, STATE,
  • First line administrative supervisor of a psychiatric inpatient unit.
  • Supervising Registered Nurses, License Practical Nurses, and Residential Care Aides.
  • Managing the daily function of the unit and patient care.
  • Preparing staff assignments, treatment note schedules, writing treatment notes, attending treatment team meetings, and month end paperwork.
  • Communicate with Interdisciplinary Treatment Team members with a focus on patient behaviors and needs.
05/2009 to 11/2010
Relief Charge Nurse Battle Creek Health System City, STATE,
  • Maintain night shift functions of a 36 bed Oncology/Medical/Surgical unit.
  • Supervising Registered Nurses and Patient Care Aides.
  • Preparing staff assignments for proceeding shift.
  • Accepting new admissions and assigning patient rooms.
  • Assisting with patient admission process and physical assessments.
  • Evaluating and monitoring patient care.
  • Communicating patient care and needs to oncoming Charge Nurse.
04/2008 to 11/2010
Staff Nurse Battle Creek Health System City, STATE,
  • Effectively prioritized assignments while managing day to day responsibilities of being a nurse.
  • Provided nursing care to surgical and cancer patients, completed pre-operative procedures; performed physical assessments, administered medications/IV fluids, and monitored patient progress.
  • Tracked lab values and test results, while updating physicians when appropriate.
  • Educated patients and their families on issues related to care at home.
  • Operated and inserted Foley catheters and nasogastric (NG) feeding tubes while monitoring intake and output.
04/2007 to 04/2008
Nurse Technician Battle Creek Health System City, STATE,
  • General nursing care, procedures for patients under the guidance and supervison of perfessional nursing personnel.
  • Assist in unit routines such as personal hygiene, while maintaining cleanliness of patient unit.
  • Registered Nurse duties as permitted with preceptor.
Expected in 2014
Bachelor of Science: Nursing
Robert B. Miller College - Battle Creek, MI
Expected in 1 2008
Associate of Applied Science: Nursing
Kellogg Community College - ,
Expected in 1 2005
Associate of Applied Science: Production Technology
Kellogg Community College - ,
Production Technology
Expected in 5 2008
BCLS - American Red Cross:
- ,
GPA: Cum Laude
Cum Laude
  • BLS
accounting, administrative, budget, conferences, counseling, customer satisfaction, directing, direction, focus, hiring, HVAC, labor relations, leadership, law, notes, Director, Managing, materials, meetings, negotiating, Nursing, payroll, personnel, policies, progress, psychology, risk management, scheduling, staff development, staffing, supervisor, Supervisory, Supervising, transportation
Additional Information
  • Activities Phi Theta Kappa Honor Society Student Nurse Association member Volunteer Soccer Coach; Wattles Park Men's Club

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School Attended

  • Robert B. Miller College
  • Kellogg Community College
  • Kellogg Community College

Job Titles Held:

  • Acting Director Hospital Director
  • Associate Director of Nursing
  • Nurse Manager - House Supervisor
  • Nurse Manager - Unit Supervisor
  • Relief Charge Nurse
  • Staff Nurse
  • Nurse Technician


  • Bachelor of Science
  • Associate of Applied Science
  • Associate of Applied Science
  • BCLS - American Red Cross

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