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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

I have worked in the financial institution field for the last 22 years, the last 20 with my current employer.


I began my career as a full-time teller, moved on to a member services representative, transferred into the Accounting department as the payroll clerk, then lastly transitioned into the ACH Specialist role where I remain today.


I obtained the AAP (Accredited ACH Professional) designation in 2001 and maintain it currently by earning continuing education credits. I am now the operations/support for both our daily ACH processing, using Profit Stars' ACH Client, as well as our Remote Deposit Capture process for our business members. In this capacity, whenever requested, I visit our prospective business members, introduce the Profit Stars' RDX Express software and demo it for them, answering any questions they might have along the way. Once they sign on to purchase the product, I complete all the set up and handle the majority of the daily processing and support.

Highlights
  • Customer service-oriented
  • Ability to be flexible in the face of an ever-changing industry
  • Quick to learn and apply knowledge to my daily duties
  • Effective time management
  • Self-directed
  • Accuracy
  • Strong problem solver
  • Strong interpersonal skills
  • Critical thinker
  • Proficient in Microsoft Office applications
  • Account reconciliations
Accomplishments
  • Proposed that the Credit Union convert to the Federal Reserve for all ACH processing, thereby increasing our efficiencies by cutting out any delays caused by a 3rd party. We implemented this conversion in 2011, at the same time convincing them to also convert our ACH Originations to Profit Stars' ACH Client, which we did simultaneously in the 3rd quarter of 2011.
  • Recommended adding the RDX Express product and took on all aspects of learning the software, assisting the business services sales team in how ACH and RDX Express work together and how we can increase efficiencies and time management for our business members to free them up for other matters that need their attention.
  • Perform ongoing training sessions with the business services team and live product demos when requested.
  • Streamlined further the ACH daily process by finding new ways to save all necessary files, needed to be reproduced for auditing, while reducing the need for paper.
  • Worked diligently with our Risk/Compliance officers to keep our international ACH processes current with OFAC's guidelines to safeguard us against duplication of duties.
Experience
03/1997 to Current
ACH Specialist Ameris Bancorp Augusta, GA,

I have handled all aspects of ACH Operations, from daily processing, general ledger balancing, support and internal training of employees. I have held the AAP designation since 2001 and attend seminars/conferences annually to keep current in my field.

For the last 2 years, I have been a member of the EPCOR conference planning committee, the Regional Payments Association for area.


I handle the set up of our RDX express product, give live demos to prospective business clients, do the majority of the daily processing as well as supporting them once live on the software.

07/1995 to 03/1997
Payroll Clerk Crane Worldwide Logistics Houston, TX,

processed daily manual payrolls, balance the general ledger account and backed up my department's duties as needed.

01/1995 to 07/1995
Member Services Representative Anthem, Inc. Fayetteville, TN,

processed new loans for members at the my branch location, assisted the teller line with cash orders and any other needs, opened and closed the branch, balanced the ATM machine and American Express Traveler's checks, as well as balancing the branch at closing

07/1993 to 01/1995
Full-time Teller Pnc Financial Services Group, Inc. Huntington, IN,

performed daily tasks for the members on both the lobby and drive-through at the branch.

Education
Expected in
:
- ,
GPA:

Accredited ACH Professional (since 2001)

Expected in
:
- ,
GPA:

Certified Microsoft Excel Intermediate

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Job Titles Held:

  • ACH Specialist
  • Payroll Clerk
  • Member Services Representative
  • Full-time Teller

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