accounts operations specialist resume example with 6+ years of experience
Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
(555) 432-1000 - - resumesample@example.com - : - -
(555) 432-1000 - - resumesample@example.com - : - -
Professional Summary
Talented Operations Supervisor well-versed in multifaceted business and employee management to achieve targeted results. Decisive leader and strategic problem solver with exceptional communication and foresight. Organized and personnel-focused strategic problem-solver with innovative solutions to uncharted problems.
Skills
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Work History
03/2022 to 06/2022
Accounts Operations Specialist Menzies Aviation – Houston, TX,
- Motivated and trained employees to maximize team productivity.
- Improved customer success rate by 25% in first month
- Identified company objectives by analyzing feedback, observing consumers and collecting surveys.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Handled 45 calls per day to address customer inquiries and concerns
- Managed team of employees, overseeing hiring, training and professional growth of employees.
12/2019 to 07/2021
Operations Manager Center For Autism And Related Disorders, Inc – City, STATE,
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Prepared annual budgets with controls to prevent overages.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Developed systems to track and log work issues and reduce errors by 15% in first quarter
- Spearheaded department training to enhance employee performance and boost employee productivity.
02/2017 to 08/2019
Patient Access Ambassador Nationwide Children's – City, STATE,
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Increased customer service satisfaction ratings by 15% within first two months
04/2015 to 08/2017
Senior Provider Data Specialist UnitedHealthcare – City, STATE,
- Performed systems and data analysis using variety of computer languages and procedures.
- Coordinated troubleshooting support for warehouse personnel.
- Tested software applications and systems to identify enhancement opportunities.
- Documented data warehouse architecture to guarantee capacity met current and forecasted needs.
- Created plans and communicated deadlines to complete projects on time.
- Managed over 50 customer calls per day
Education
Expected in 01/2019 to
Master of Science: Health Administration
Franklin University - Columbus, OH
Franklin University - Columbus, OH
Expected in 08/2017 to
Bachelor of Science: Health Management
Franklin University - Columbus, OH
Franklin University - Columbus, OH
Certifications
CompTIA Security + Certification
Skills
- Resource Planning and Scheduling
- Accounting Operations Processes
- Corrective Actions
- Report Analysis
- Meeting Support
- Office Supplies and Inventory
- Customer Feedback
- Accounts Payable and Accounts Receivable
- Daily Operations Management
- Performance Goals
- Project Proposals
- Annual Evaluations
Work History
03/2022 to 06/2022
Accounts Operations Specialist
Coinbase Inc. – San Francisco, CA
Coinbase Inc. – San Francisco, CA
- Motivated and trained employees to maximize team productivity.
- Improved customer success rate by 25% in first month
- Identified company objectives by analyzing feedback, observing consumers and collecting surveys.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Handled 45 calls per day to address customer inquiries and concerns
- Managed team of employees, overseeing hiring, training and professional growth of employees.
12/2019 to 07/2021
Operations Manager
Center For Autism And Related Disorders, Inc – Alexandria, VA
Center For Autism And Related Disorders, Inc – Alexandria, VA
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Prepared annual budgets with controls to prevent overages.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Developed systems to track and log work issues and reduce errors by 15% in first quarter
- Spearheaded department training to enhance employee performance and boost employee productivity.
02/2017 to 08/2019
Patient Access Ambassador
Nationwide Children's – Columbus , OH
Nationwide Children's – Columbus , OH
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Increased customer service satisfaction ratings by 15% within first two months
04/2015 to 08/2017
Senior Provider Data Specialist
UnitedHealthcare – Columbus, OH
UnitedHealthcare – Columbus, OH
- Performed systems and data analysis using variety of computer languages and procedures.
- Coordinated troubleshooting support for warehouse personnel.
- Tested software applications and systems to identify enhancement opportunities.
- Documented data warehouse architecture to guarantee capacity met current and forecasted needs.
- Created plans and communicated deadlines to complete projects on time.
- Managed over 50 customer calls per day
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Resume Overview
School Attended
- Franklin University
- Franklin University
Job Titles Held:
- Accounts Operations Specialist
- Operations Manager
- Patient Access Ambassador
- Senior Provider Data Specialist
Degrees
- Master of Science
- Bachelor of Science
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