Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Successful customer specialist with expertise in account development, team leadership and promotional planning. Diplomatic in negotiating contracts and marketing strategies to balance customer needs and business profit requirements. Media-savvy and skilled at capitalizing on dynamic market conditions.

Skills
  • Strategic Planning
  • Sales solutions / Closer
  • Leadership
  • Client meetings
  • Persuasive communication expertise
  • Excellent communication skills
  • Customer Service
  • CRM expertise
  • Business development
  • Sales force training
  • Data analytics
  • On Boarding & Under Writing
  • Strategic Analysis
  • Inventory management
  • Organizational skills
  • Problem-solving
  • Management
  • Cross-functional collaboration
Education and Training
RAD Learning Associates Atlanta, GA, Expected in 2018 Introduction To Lean Six Sigma Certification : - GPA :
Kennesaw State University Kennesaw, GA Expected in 2013 Bachelor of Business Administration : Finance - GPA :
Experience
Check Point Software Technologies - Account Specialist /Inventory Manager- Contract
Jacksonville, FL, 01/2020 - Current
  • Helping streamline company commercial processes, building stronger customer relationships, improving customer service levels, increasing speed to market for faster organic growth and improving customer satisfaction.
  • Secure over one hundred thousand dollars worth of new business by timely completing new customer on-boarding accounts weekly. Expediting setup within different systems during customer on-boarding.
  • Collects customer data and supporting documents for submission through SalesForce, Run My Process and Microsoft AX for Credit under writing approval and template set ups.
  • Collaborates with commercial teams on customer pricing and order management and sustaining meaningful and long-term account relations.
  • Streamlines operational efficiencies by supervising inventory cycle counting processes, including accounting and reporting of surplus, product returns and damages.
  • Reduces process lags by efficiently monitoring all inventory receipts, accurately & promptly processing all purchase orders and changes.
  • Develops reports for customers and leadership compiling data and insights into inventory, trends and sales.
  • Manages 100's of mineral Sample's to ensure timely arrival for customer trial production start date.
  • Monitors sample trial progress and presents status to leaders to evaluate any immediate revenue opportunities.
Cox Automotive - Client Solutions Inventory Manager
City, STATE, 05/2018 - 01/2020
  • Team lead - cross functional projects for new sales & marketing campaigns for Cox Automotive and Inventory solution support for assigned & open territories.
  • Organized successful sales call campaigns for all Manheim auctions and online platforms.
  • Managed client accounts and developed solutions targeted to individual customers.
  • Provided excellent service and attention to customers when face-to-face, email or through phone conversations.
  • Answered & Initiated 25-50 calls per day to assist with dealer questions and concerns in assigned book of business.
  • Collaborated with others to discuss new Sales Campaign opportunities.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Conducted reviews of client relationships & collaborated with others to develop Sales marketing strategy to launch Manheim Express digital buying platform.
  • Assessed improvement and opportunity strategies and formulated client engagement plans.
  • Performed post auction sales evaluations, customer surveys and team audits and communicated sales support results to management.
  • Recognized by management for providing exceptional customer service and growing my book of business by 25% within a 6 month period.
Vantage Card Services Inc - Client Partner Relationship Manager
City, STATE, 07/2015 - 05/2018
  • Client partner relationship manager of a billion dollar merchant portfolio.
  • Established new and maintained existing client relationships by cultivating open and positive dialogue, delivered high-quality service and followed up after sales close.
  • Maintained long-term, profitable relationships with clients through problem solving, issue resolution and recommendation of new products and services.
  • Met with clients to ascertain needs and develop plans which address current and long-term goals.
  • Determined cross-selling or up-selling opportunities.
  • Negotiating contracts; managing sponsor bank and processor relationships.
  • Maintaining current merchant data in accordance with company and industry compliance policies.
  • Researching current industry trends and presentation of findings during our monthly team meetings.
  • Working alongside and collaborating with a team of over 30+ people including support, inside and outside sales operators Collaborating with our agent bank and a network of internet properties to research merchant account inquiries.
  • Daily critical analysis of no volume accounts and following up with sales reps for coaching and customer retention purposes.
  • Improved client relationships and education, exceeding annual revenue expectations by 30%.
Bank Of America - Customer Success Manager
City, STATE, 06/2010 - 05/2013
  • Top rated performer with highest sign up volume Q1 & Q2 2013 CRE and Credit promotion product.
  • Used strategic and tactical approaches to improve banking center referral goals and customer satisfaction at 100%.
  • Scheduled appointments to meet customer needs and resolve key concerns.
  • Boosted customer satisfaction by working with regional leaders, branch managers and associates to address and resolve concerns.
  • Negotiated tender and contract terms to meet both client and company needs.
  • Accurately processed checking and savings deposits in amounts up to $50,000 + daily.
  • Examined checks deposited and determined proper funds availability based on regulatory requirements and completed hold notices.
  • Performed daily validation of 10 financial clerk’s work to ensuring accuracy and consistency across financial transactions.
  • Answered customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure regulatory requirements, and consumer privacy policies.
  • Generated $100,000 in revenue by promoting banking services & products in up-sell opportunities to clients.
  • Prepared documentation, reports and logs to identify and manage sales metrics and support process driven activities.

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Resume Overview

School Attended

  • RAD Learning Associates
  • Kennesaw State University

Job Titles Held:

  • Account Specialist /Inventory Manager- Contract
  • Client Solutions Inventory Manager
  • Client Partner Relationship Manager
  • Customer Success Manager

Degrees

  • Introduction To Lean Six Sigma Certification
  • Bachelor of Business Administration

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