Account Processing Clerk resume example with 13+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Career Focus
Recent graduate with excellent research, time management and problem solving skills. Ability to function at a high level in a wide variety of settings.Detail-oriented professional with strong technical skills and the ability to learn concepts quickly.
Core Qualifications
Extremely Punctual
Dedicated Hard Worker
Great Customer Service Skills
Excellent Cash Handling Skills (Experience with Deposits and Safe Balancing)
Self-Motivated, and Team Player (Management Experience)
Proficient in all Microsoft Programs
Education and Training
Expected in May 2015Bachelors | PsychologyHumboldt State University, Arcata, CAGPA: Psychology
Expected in June 2009High School Diploma | Bear River High School, Grass Valley, CAGPA: GPA: 3.5
GPA: 3.5 while working 25-30 hours a week.
*Vice President of Wildlife Sanctuary Club
Expected in Bachelor's of Arts | Psychology Abnormal Psychology and Child Psychology, , GPA: GPA: 3.0 Psychology Abnormal Psychology and Child Psychology GPA: 3.0 while working full time.
Accomplishments
Work Experience
07/2015 to Account Processing ClerkWhole Foods | Bend, OR,
Verified that information in the computer system was up-to-date and accurate.
Eliminated outdated records by sending the records to be scanned.
Processed confidential tax form information.
Monitored multiple databases to keep track of all company files and status of files.
Pulled credit and other reports such as MATCH and OFAC on signed files.
Extracted files from email to create digital file.
06/2011 to PresentCashierPilgrim's | Saint Cloud, MN,
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or change due to customers.
Establish or identify prices of goods, and tabulate bills using calculators and cash registers Answer customers' questions, and provide information on procedures or policies.
Process merchandise returns and exchanges.
Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Calculate total payments received during a time period, and reconcile this with total sales.
Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
Sort, count, and wrap currency and coins.
Supervise others and provide on-the-job training.
Compile and maintain non-monetary reports and records such as weekly inventory Post charges against guests' accounts.
Maintain sanitation, health, and safety standards in work areas.
Clean food preparation areas, cooking surfaces, and utensils.
Operate large-volume cooking equipment such as grills, deep-fat fryers, and griddles.
Read gas meters, and maintain records of the amounts of gas received and dispensed from holders.
Respond to problems by adjusting control room equipment.
Manage staff and assigning specific duties.
Train new employees Perform sales floor work, such as stocking shelves, and taking inventory.
Plan store layouts or design displays with approval of manager Confer with customers by telephone or in person to provide information about products and services, take or enter orders, cancel accounts, or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Answer telephones to provide information and receive orders.
Recommend and provide advice on a wide variety of products and services, fun local attractions, and directions.
09/2009 to 05/2011Shift ManagerMcdonald's Uk | Holloway, OH,
Review work procedures and operational problems to determine ways to improve service, performance, or safety.
Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
Count money and make bank deposits.
Investigate and resolve complaints regarding food quality, service, or accommodations.
Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.
Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
Maintain food and equipment inventories, and keep inventory records.
Schedule staff hours and assign duties.
Establish standards for personnel performance and customer service.
Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.
Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance Maintain sanitation, health, and safety standards in work areas.
Verify that prepared food meets requirements for quality and quantity.
Clean, stock, and restock workstations and display cases.
Wash, cut, and prepare foods designated for cooking.
Serve orders to customers at windows, counters, or tables.
Prepare dough, following recipe.
Observe color of products being baked and adjust oven temperatures, humidity, or conveyor speeds accordingly.
Roll, knead, cut, or shape dough to form sweet rolls, pie crusts, tarts, cookies, or other products.
Check the quality of raw materials to ensure that standards and specifications are met.
Decorate baked goods, such as cakes or pastries.
Set time and speed controls for mixing machines, blending machines, or steam kettles so that ingredients will be mixed or cooked according to instructions.
04/2007 to 08/2009Night Shift ManagerQUIZNOS | City, STATE,
End of day paperwork, balancing registers, and safe drops Train workers in food preparation, and in service, sanitation, and safety procedures.
Compile and balance cash receipts at the end of the day or shift Perform various financial activities such as cash handling, and deposits Supervise and participate in kitchen and dining area cleaning activities.
Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
Perform personnel activities such as supervising and training employees.
Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
Perform personnel actions, such as hiring and firing staff, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules or organizing employee time sheets.
Monitor and order supplies or food items and restock as necessary to maintain inventory.
Perform food preparation and serving duties, such as carving meat Conduct meetings and collaborate with other personnel to plan menus, serving arrangements, and related details.
Train workers in food preparation, and in service, sanitation, and safety procedures.
Accept payment from customers, and make change as necessary.
Request and record customer orders, and compute bills using cash registers Clean and organize eating, service, and kitchen areas.
Prepare daily food items, and cook simple foods and beverages, such as sandwiches, salads, soups, or coffee using proper safety precautions and sanitary measures.
Pack food, dishes, utensils, tablecloths, and accessories for transportation from catering or food preparation establishments to locations designated by customers.
Skills
balance, billing, calculators, cash receipts, Cash Handling, cash registers, color, cooking, credit, make change, Resolve customer complaints, customer service, Customer Service Skills, delivery, training employees, fat, financial, firing, government, hiring, Inspect, maintain inventory, inventory, Issue receipts, materials, meetings, all Microsoft, money, windows, organizing, personnel, policies, POS, quality, Fast Learner, Read, maintain records, safety, sales, Self-Motivated, supervisory, supervising, tables, Team Player, telephone, telephones, training programs, transportation
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