accomplished and successful student resume example

Served as integral member of clinical support team consisting of sixty-five providers, five nurses, seven case managers, six corpsmen, and seven schedulers working to advance clinical care, diagnosis, research, and education of military service members with traumatic brain injuries and psychological health conditions. Applied analytical and evaluative methods and techniques for assessing, executing, and improving organizational effectiveness and efficiency.

• Acted as liaison among scheduling team, patients, and interdisciplinary team to resolve scheduling conflicts while providing specialized and expert administrative patient support and coordination of care.
• Coordinated Military Treatment Facility Health System operations, procedures, and management systems.
• Performed routine clinical and administrative duties in support of executing high quality health care.
• Carried out performance monitoring, analyzed policy guidance, supported budget and funding provisions.
• Applied analytical and evaluative methods and techniques for assessing, executing, and improving organizational effectiveness and efficiency.
• Took initiative in collaborating with referral management team in improving tracking measures for pending consults which included interpreting and verifying provider consults for sub-specialty services in accordance with Defense Health Agency Practice Management guidelines that resulted in military service members receiving evaluations for treatment within required access of care time frame.
• Recommended changes to existing clinic procedures based on current administrative guidelines such as training, scheduling, and referral management processes.
• Participated in departmental meetings to plan, problem solve, and follow-up on patient care by sharing information with interdisciplinary team.
• Analyzed, evaluated, and advised, on health care delivery systems and operations supporting provision of healthcare to authorized beneficiaries.
• Conducted studies of health care delivery systems and operations, including services provided in direct health care system, either through contracts or agreements, and managed care support contractor's network.
• Set priorities and deadlines, adjusted workflow, and sequenced workload to meet team and patient needs.
• Communicate effectively with others, both orally and in writing, in working out solutions to problems and questions related to work environment.
• Conducted meetings and provided presentations to groups and individual key stakeholders using appropriate software and superior communication skills.
• Assisted and presented status reports, working papers, briefings, strategic plans, and proposals.
• Submitted program proposals based on findings to management team for review.
• Created and edited presentations and train management and employees on operational procedures and best practices.

Administered healthcare delivery systems processes in accordance with organizational missions, programs, and requirements.

• Identified and defined requirements of specific technical, training, and support areas within for Medical Technician Laboratory program.
• Worked collaboratively with senior management to reconfigure shipping department to provide functional workflow during pre-analytical phase of specimen processing which resulted ergonomic work environment.
• Provided training to Medical Technician Laboratory students in areas of phlebotomy and specimen shipping and processing.

Supported Department of Laboratory Diagnostics & Monitoring and U.S. Military HIV Research Program at Walter Reed Institute of Research.

• Processed specimens in College of American Pathologists certified HIV Diagnostics and Reference Laboratory.
• Performed standardized procedures in strict accordance with laboratory Standard Operating Procedures, Good Clinical Laboratory Practices, and accrediting agencies including Center for Disease Control, and Food and Drug Administration.
• Applied analytical and evaluative methods and techniques for assessing, executing, and improving organizational effectiveness and efficiency.
• Spearheaded tracking system to monitor laboratory supplies. Reorganized storage supply room, serology department, shipping department, and personal protective equipment. Created Supply Order Tracking Form and saved to shared drive. Categorized supply items on supply order tracking form according to department. Implementing PAR level system to improve accuracy of inventory and to facilitate supply orders eliminating overspending and addressing supply shortages.