Talented Value-Add and team leader offering years of success in IBM Db2z & IDAAz PLUS Support environments. Strategic thinker with organizational Project proficiency. as Proactive Leader. Offers proven ability to build effective One Team mentality with Clients & IBMers. Committed to identifying and leveraging accelerated value opportunities for growth. Strong MVS z/OS, Db2z to VSAM database, (ISPF, JCL, SMPE), MS documentation skills, to managing concurrent objectives to promote efficiency and influence positive outcomes.
Skills
Go-Live Project specialist
Value Analysis Data specialist
Customer service specialist
Performance metrics specialist
Experience
Accelated Value Specialist - Db2z+ & IDAAz+, 01/2015 to 07/2020 IBM Corporation – City, STATE,
Utilized MS Office to compile data gathered from various sources.
Collaborated, listened, developed new and updatable AVP Reporting processes ( Excel / Import / Export .pdf ) : >> Weekly Customer Product / CASE Problem # / Reviews >> Monthly IBM Db2z+ to IDAAz+ Maintenance Fix information >> Release Level All ZPARMs / Theirs & Our Defaults / Review
Enhanced Excel Data for Tables & Graphics to get to Root Cause, after developing AVP Types that classified System Critical, Function to Application to New / Future Areas of Interest sub-types or other Types for Cases: "Severity", "First Discoveries" Defect to PE.
IBM AVP Db2z Best Practices (Word Doc) : > Automated (Timed) Db2z+ Commands > Problem Determination related to Errors Issues, Doc Requirements. et.al.
Timeline Events: Go-Live Projects (2017, 2019)
> Upgrade Systems to Data Sharing with full scope Knowledge Share:
Created agendas and communication materials for Go-Lives and Bi-Monthly Case Review meetings, backup for Weekly Case Reviews.
Learned various Internal IBM Products and itemized tasks to support Customer needs, ownership and trends.
Improved customer satisfaction by finding creative solutions to problems and LISTENING
Worked closely with global IBMers: Team mbr, Developers, Center for Excellence personnel to deliver project requirements, develop solutions to meet deadlines and address the area's for Product to Product improvements, specific Customer training.
Improved operations by working One Team concepts to find workable solutions in improving our Db2z+ IDAAz+ Products related to their Profiled environment. AVP to SVL SVT.
Provided excellent service and attention to customers when face-to-face or through phone conversations. listened and repeated, brainstormed and followed-thru.
Supported AVP + SVL + visit to Customer Site by compiling and profiling notes. Taking detailed meeting minutes to ensure objectives and future status checks on progress are met. + (August 2017 > to Sept 2019 Case | Types proof of improvements. their next LAB visit ) with my Powerpoint Presentation with data graphics.
Coined "One Team", "Save Time", "First Discovery", "Redundancy / Relevancy" for Accelerated Value Premium Service Support.
Recognized by Customer management for providing exceptional customer service, increasing Contract AVP Percentages and monies for IBM.
Db2 Z/OS L2 Support , 02/2004 to 09/2015 IBM Corporation – City, STATE,
Utilized internal tools to compile data gathered from various sources to address my various Customer Case Issues related to Db2z Queues: 1. RDX: Query Parallelism, LOBs (new functions: DGTT) Executives Backup, 2. Non-Access Path Performance, RMF to SMF Reporting & Analysis 3. Install | Migration | Upgrades … SMPE Apply Check Reporting, working closely with Program Product Director and Install Developer. developed & owned (14) Info APARs for Knowledge Share Assistance.
Improved operations by working with team members developing HOW To Documents: Retain--PMRs, APARs, SPA, Read Dumps. et.al.
Requested Mgmt develop & hold PE to PE/y Chain DEV Mtgs to help improve Quality of Product and target 'root cause'.
Addressed a higher percentage of PMR that were also difficult / longer timeframes and w/Defects. Managed by: My initial analysis / recreate, to Dev analysis / recreate / to Defect, to Defect Closure & customer Test. Also took on SPOC (Single-Point-of-Contact) for duplicate problems / defects.
Recognized by management for providing exceptional customer service. And he tapped me for other Areas that needed targeting.
Db2z Change Team Developer, 02/2001 to 02/2004 IBM Corporation – City, STATE,
Learned Db2z from component Groups: Start to Finish 1 month class to help drive a 2nd line Management Firari Project in developing a Development Change Team for RDX.
Analyzed RDX Problem Areas, > 220 Volumes, et.al. and write-up a Perspectus for RDX Change Team: (6) personnel divided across five areas to target known component groups, (2) Queues, one for L2 Problem areas, one for L3 Problem / Defect area.
Within first month opened up 30 APARs between two personnel, then another 50 APARs between five personnel working with their Dev Groups within the next two-three months.
Within first quarter dropped down to (5) personnel.
Within 1 year we also targeted getting APARs opened within 2 weeks.
Within 2nd year we were getting APARs Closed within 2-3 months based upon Severity.
Recognized by management for providing exceptional customer service with a 18% raise 2001.
Education and Training
: , Expected in IBM Corporation - Various Locations, GPA:
Completed coursework in Data Center Ops, MVS (ISPF, JCL, all Apps), PL/I (5 wks), VSAM, Db2 z/OS. most recently AI basics.
4.0 GPA
: Computer Science And Programming, Arts / Theater , Expected in Foothill College - Los Altos, CA GPA:
3.8 GPA
Major in Arts / Theater / Singing
Minor in Computer Science
: Computer Science And Programming, Expected in San Francisco Community College - San Francisco, CA, GPA:
3.8 GPA
Major in Computer Science & Programming
Completed professional development in BASIC, COBOL, Fortran. Used COBOL at IBM San Francisco Data Center as examples for our Sales Representatives Demo's. Also took RPG II (Report Program Generator) at IBM.
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