I am an energetic, experience and hard working individual with a variety of experienced in administrative operations brokerage back office background. My proven ability to be detail oriented, organized & highly motivated has helped me to excess in my expectations. I believe in learning my position. Understanding my company & working to improve procedures to maximize my contributions to the company\'s overall goals and objectives. My experience has helped me to develop and a high degree of discretion and mature judgment. When handling issues of a sensitive nature. by consistently employing energized, can do spirit to build solid working relationships with my team mates. i am capable of quickly establishing effective lines of communication within all levels of an organization. i have consistently demonstrated the ability to prioritize multiple & complex tasks , often with conflicting deadlines. Management professional versed in all aspects of operations management, from scheduling and finance to production and marketing. Possesses exceptional communication, organizational and presentation capabilities.
Expert in financial analysis, financial planning and investments.
High level of accuracy
Strong customer relations
Extensive knowledge of SEC regulations
Strong interpersonal skills
Stocks and bonds
Comparable acquisition analysis
Risk investment analysis
Ledger and balance sheet competency
Adheres to customer service procedures
Strong client relations
Multi-line phone talent
Financial and operational reporting
Clear oral/written communication
09/2013 to 02/2017
ACAT / Transfer Specialist Cor Clearing LLC – 1200 Landmark Center
Prepare daily reports & provide number to senior management.
Process Acat Full / Partial / Non-acat ETC... work items & manage all processing queues to maintain proper service levels.
Review Acat validation report for both incoming & outgoing, research errors, process Reclaim.
Coach staff on errors & Process improvement need in the areas.
Provide assistance to the client service team as needed.
Assist call in staff member & answer question related to daily work production.
Customer Services representation to multimillion dollars advisors.
Worked with upper Management to develop & implement more efficient processing manuals for department.
Handle account escalate issues to determine the most efficient way to correct the error. so that we can provide outstanding customer assistance.
Send out rejection notice as well as Reclaim, Fail Reverse, etc...
Stock Receipt Specialist / Cage 9/2013 - 4/2015
Work with advisor on removing 144A Restriction on physical certificate submit for safekeeping
Review physical certificate submit by advisor and send out notice of what is needed.
Reach out to Transfer Agent to get fee charge to remove new certificate and to confirm paperwork need by them.
10/2011 to 09/2013
Bi-lingual Customer Service Rep National Pharmaceutical service / PTI – 13667 California street
Review & Evaluate prior authorization request s for clinical Opportunity to address appropriateness of Therapy.
Clinical intervention give information on generic substitution with potential cost savings outcomes.
Served as the main liaison between customers, management and sales team.
Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
Directed calls to appropriate individuals and departments.
Learned, referenced and applied product knowledge information.
Recommended alternative items if product was out of stock.
Strong interpersonal skill, along with a positive attitude & adaptable to change.
Fluent in Client Services call in two languages, English & Spanish, Provide support to all customer Queries in both languages.
High School Diploma: Blake Business School - 14a Union Square street
holder of series 99 in brokerage operation
understanding of securities investment Regulations and more.