LiveCareer-Resume

aatrixefile processor resume example with 18+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Seasoned Processor successful at receiving, entering and routing data. Offering 10 years of related experience and familiarity with Data and Payroll Tax processing operating procedures.

Skills
  • Good Communication
  • Strong Work Ethic
  • Teamwork and Communication
  • Following Instructions
  • Teamwork and Coordination
  • Attention to Detail
  • Punctual and Reliable
  • Computer Skills
  • Data Entry
  • Continuous Improvement
  • Document Review
  • Deadline Driven
Experience
10/2011 to Current AatrixEFile Processor Noble House Hotels And Resorts | San Francisco, CA,
  • Accurately filed federal and state income taxes for large organization following strict deadlines.
  • Assisted businesses with filling out tax forms and electronically filing tax returns.
  • Reviewed tax returns to make recommendations regarding accuracy and tax savings opportunities.
  • Checked data input or verified totals on forms prepared by others to detect mathematical or procedural errors.
  • Advised clients to comply with IRS regulations and meet state and federal tax obligations.
  • Responded to tax authorities and IRS notifications to discuss tax matters.
  • Responded to state and federal tax notices by preparing written responses or tax return amendments.
  • Communicated with federal and state tax agencies to obtain best resolution for clients.
  • Processed documents to maintain records and files.
  • Discussed tax projections and related estimated payments with clients.
  • Furnished taxpayers with sufficient information and advice to verify correct tax form completion.
  • Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
  • Remained vigilant in terms of changes to state and foreign tax laws, assuring that companies were always compliant.
  • Researched local tax liabilities to support senior tax professionals.
  • Consulted tax law handbooks or bulletins to determine procedures for preparation of atypical returns.
  • Secured personal and payroll information in compliance with federal regulations.
  • Verified data entry to drive accuracy and compliance with laws and regulations.
  • Investigated and addressed payroll discrepancies, liaising between staff and administrative team to expedite error resolution.
  • Offered administrative support to capture and transfer information for storage, processing or transmitting.
  • Transcribed data to worksheets to prepare documents and adjust accounts.
  • Filed paperwork according to standard operating procedures and entered data points into tracking system.
  • Maintained accuracy of work by completing deep research and resolving variances.
  • Provided high-level client service by returning calls and emails within 24-hour timeframe.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Made outbound calls to obtain account information.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Analyzed and tested applications prior to launch to remedy last minute issues.
  • Participated in code review meetings, providing input on bugs, inefficiencies and potential solutions to emergent issues.
  • Identified quality trends to investigate system flaws, process inefficiencies and training needs.
  • Recommended improvements to systems and procedures for increased productivity.
  • Streamlined processes, increasing efficiency and consistency to support quality initiatives.
07/2007 to 10/2011 Bookkeeper/Assistant Store Manager Service Oil/Stamart | City, STATE,
  • Organized and maintained chart of accounts, and updated monthly entries and adjustments of ADP payroll entries and monthly accruals.
  • Processed invoices and checks, and maintained daily cash logs and deposits.
  • Assessed estimated income, expenses and historical budgets to coordinate budget information.
  • Prepared bank reconciliations, managed field audits and reviewed accounting records for accuracy.
  • Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
  • Prepared financial reports by collecting, analyzing and summarizing account information and trends.
  • Helped businesses keep finances in order by managing accounting ledgers and recording journal entries.
  • Recorded and processed business transactions within organization's system using double-entry accounting principles.
  • Collaborated with supervisors and managers to develop solutions regarding discrepancies.
  • Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.
  • Reviewed purchase documents and company receipts for reconciliation with statements.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Updated and maintained store signage and displays.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
07/2004 to 07/2007 Hotel Front Desk Supervisor Americas Best Value Inns | City, STATE,
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Cultivated professional relationships with guests, improving customer retention through coordinated service.
  • Arranged special accommodations for guests to enhance visitor experiences.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Helped patrons find entertainment and sporting events, making reservations and enhancing customer experience.
  • Delegated work to staff, setting priorities and goals.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Assisted guests at check-in, providing information on various services within hotel.
  • Oversaw recruiting, interviews and new employee hiring.
  • Verified customer credit to establish payment method for accommodations.
  • Transmitted and received messages using telephones or telephone switchboards.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Responded to and resolved guest issues or complaints.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.
  • Managed team of front desk agents, supervising personnel in issue resolution.
  • Audited and balanced cash and credit transactions daily and reset register for next day's operations.
  • Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
  • Completed nightly updates to hotel rates and individual room charges.
  • Checked auditing discrepancies by reconciling cash drop and credit card transactions.
  • Maintained cleanliness of bathrooms, lobby and front desk.
  • Maintained well-stocked and presentable complementary food and beverage station.
  • Assisted guests in locating amenities such as casino, gift shop, restaurants, fitness center, pool and spa.
  • Assessed checklist on daily basis and planned shift accordingly.
  • Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
Education and Training
Expected in 05/2007 to to GED | Adult Learning Center, Grand Forks, ND, GPA:
Expected in to to | Northland Community and Technical College, Thief River Falls, MN GPA:

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Resume Overview

School Attended

  • Adult Learning Center
  • Northland Community and Technical College

Job Titles Held:

  • AatrixEFile Processor
  • Bookkeeper/Assistant Store Manager
  • Hotel Front Desk Supervisor

Degrees

  • GED
  • Some College (No Degree)

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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