Livecareer-Resume

911 Public Safety Telecommunicator Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

I am currently a Public Safety Calltaker with my Public Safety Dispatcher license. I have a vast understanding of Florida laws and police terminology. Dispatching was added to the Criminal Justice curriculum, so my 13 years of knowledge and experience would be an asset when teaching the students. I enjoy teaching and have prior experience educating fellow dispatchers for 6 years.

Skills
  • Training and Development of Criminal Justice
  • Active listening
  • First Aid/CPR Certified
  • Critical thinking
  • Friendly, positive attitude
  • Customer Service
  • Project planning
  • Fluent in Spanish
  • Reliable and trustworthy
Education and Training
Florida Atlantic University Boca Raton, FL, Expected in 12/2019 Bachelor of Arts : Public Safety Administration- Law Enforcement - GPA :
Certifications
  • Communications Training Officer (CTO)
  • Public Safety Telecommunicator (PST)
  • Licensed Public Safety Dispatcher - 2012-2023
  • CPR Certified - Current
  • EPD/EFD/EMD Certified
Experience
City Of Irvine, Ca - 911 Public Safety Telecommunicator
Irvine, CA, 03/2020 - Current
  • Managed average of 40-90 cases each day, delivering telephone assistance and treatment recommendations to public and hospital staff on various medical conditions.
  • Use telephone and computer system to update first responders with new information.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Assisted departments with special requests such as BOLOs.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Responded to emergency calls routed by automatic distribution system.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
Bertelsmann - Public Safety Dispatcher
Ontario, CA, 05/2008 - Current
  • Handled highly stressful situations with extreme poise and control, keeping callers calm and on line until help arrived at scene.
  • Use CAD to input information from every emergency call into system with exceptional detail and accuracy.
  • Communicated via radio to request law enforcement, fire and ambulance services for different emergency situations.
  • Answered 911 emergency and non-emergency phone calls and asked open-ended questions to ascertain type of resources needed.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Used radio, telephone and computer system to update first responders with new information.
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
  • Assisted departments with special requests such as BOLOs.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Dispatcher of the Month - January 2020
  • Collaborated with others to discuss new improvement opportunities.
City Of Boca Raton Police Department - Public Safety Communication Trainer
City, STATE, 02/2014 - 03/2020
  • Acted as an Acting Supervisor as needed
  • Advised students about careers in communications and optimal educational choices to support chosen career pathways.
  • Educated students about signals, ten codes, geography, two-way radio manners, City Policy and Procedure.
  • Informed Law Enforcement Officers the process of the City and how dispatch works.
  • Encourage New Public Safety Dispatchers & Call takers by giving them assessments and evaluations of their process.
  • My license is still active.
Cross Country Trav Corps - Compliance Auditor
City, STATE, 10/2003 - 05/2008
  • Provided training to quality auditors.
  • Monitored new trends and technologies related to audit areas to implement modifications in processes and procedures.
  • Presented audit results to management teams, delivering information in non-technical terms for easy understanding.
  • Cross-trained employees, enabling completion of all priority tasks during personnel absences.

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

82Good

Resume Strength

  • Length
  • Measurable Results
  • Personalization
  • Target Job

Resume Overview

School Attended
  • Florida Atlantic University
Job Titles Held:
  • 911 Public Safety Telecommunicator
  • Public Safety Dispatcher
  • Public Safety Communication Trainer
  • Compliance Auditor
Degrees
  • Bachelor of Arts

Similar Resume

View All
911 Public Safety Telecommunicator
911 Public Safety Telecommunicator
911 Public Safety Telecommunicator