911 communications quality assurance resume example with 9+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community.
Skills
Advanced Organization and Time Management, Recruitment strategies, Interviewing Techniques
Multitasking Abilities, Training and Development, Data Entry
Decision Making, Active Listening, Analytical and Critical Thinking
Self-Motivated, Strong Attention to Detail
Planning and Coordination, Interpersonal Communication, Conflict Resolution
Advanced knowledge of recruitment strategies and interviewing techniques
Work History
04/2021 to Current911 COMMUNICATIONS | QUALITY ASSURANCEÂ Greenwood Village PD | City, STATE,
Analytical and detail-oriented enough to assess situations and determine level of emergency response necessary.
Advanced interpersonal communication skills in order to help understand and serve community.
Provide one-on-one coaching with dispatchers which improved quality by5%.
Documented and processed and created 25% of work instructions and training material for all Dispatch positions.
Provide feedback to trainer and provide instructions and training material for all Dispatch positions.
Successfully worked within team setting to develop and achieve more diverse public safety standards.
Significantly increased new client acquisition as well as oversaw 37% growth in new client acquisition.
Developed over 5 different styles of training modules training aids, demonstration models, computer tutorials, and reference for new trainees.
Maintained files and documents by preparing Excel spreadsheets to track and maintain relevant training data.
02/2018 to 04/2021LEAD TRAINER | DISPATCHER | QUALITY ASSURACEJeffco Public Schools | City, STATE,
Provide one-on-one coaching with dispatchers which improved quality by
5%.
Documented and processed and created 25% of work instructions and training material for all Dispatch positions
Provide feedback to trainer and provide instructions and training material for all Dispatch positions
Successfully worked within team setting to develop and achieve more diverse public safety standards.
Significantly increased new client acquisition as well as oversaw 37% growth in new client acquisition
Developed over 5 different styles of training modules training aids, demonstration models, computer tutorials, and reference for new trainees.
Maintained files and documents by preparing Excel spreadsheets to track and maintain relevant training data.
08/2018 to 12/2018RECRUITER | HUMAN RESOUCES| ONBOARDING SPECIALISTExpress Employment | City, STATE,
Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
Completed human resource operational requirements by scheduling and assigning employees.
Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Implemented multiple sourcing strategies to identify high-quality candidates.
Oversaw HR needs for 14 -employee operation across 2 locations.
Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
10/2012 to 04/2018DETENTION | TRAINING SPECIALIST | QUALITY ASSUREl Paso County Sheriff's Office | City, STATE,
Performed Inspections of jail conditions and took action to rectify problems in order to meet state and federal regulations for health and safety.
Took custody of prisoners from arresting officers to begin processing into detention facility.
Supervised and controlled behavior of 20 inmates.
Wrote daily reports and maintained logs of inmate activities and behaviors.
Built solid relationships with staff and residents to keep institution safe and secure.
Maintained custody and control of 20 inmates housed in work release security unit.
Inspected jail conditions and took action to rectify problems in order to meet state and federal regulations for health and safety.
Education
Expected in 05/2023 to to Bachelors of Sciences Degree | Business Management CandidateCSU GLOBAL, Aurora, CO, GPA:
Expected in 05/2003 to to High School Diploma | WIDEFIELD HS, Colorado Springs, CO, GPA:
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.
Documented and resolved training issue which led to a revamped dispatch training program.
Supervised team of 13 staff members.
Collaborated with team of 4 in the development of dispatch training program.
AWARDS
COMMANDER’S CITATION / EL PASO COUNTY SHERIFFS OFFICEOUTSTANDING WORK ETHIC / AWARDED APRIL 2016
LETTER OF COMMENDATION / EL PASO COUNTY PUBLIC SERVICES CONTRIBUTION TO SAFETY AND SECURITY /AWARDED 2015
ROOKIE OF THE YEAR / JEFFERSON COUNTY PUBLIC / ROOKIE OF THE YEAR / AWARDED APRIL 2019
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