Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Skills
Credit card payment processing
Problem-solving abilities
Customer relations
Courteous demeanor
Call Center Operations
Inbound and Outbound Calling
Clerical support
Data evaluation
Microsoft Office expertise
Office equipment proficiency
Excellent spelling skills
Proofreading and editing
Precise
Data entry
Critical thinking
Computer skills
Basic math
Experience
02/2009 to 04/2022
74D Chemical Operations SpecialistUniversity Of Colorado – Denver, CO,
Maintained up-to-date knowledge of applicable state and federal laws and regulations.
Adhered to safety procedures and protocols when using equipment and moving hazardous chemicals.
Checked work areas to detect leaks and equipment malfunctions to promote safe operating conditions.
Managed and audited supply inventories.
Maintained maintenance schedules and completed timely repairs.
Planned and delivered safety training for team members.
Observed gauges, recording instruments and flowmeters to maintain specified conditions.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
09/2016 to 04/2018
Customer Service SpecialistHouston Medical Center – Perry, GA,
Documented customer correspondence in CRM to track requests, problems and solutions.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Upheld quality control policies and procedures to increase customer satisfaction.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Explained benefits, features and recommendations to maximize client retention.
Helped customers open accounts, make deposits, update information and carry out range of routine actions.
Improved customer service wait times to mitigate complaints.
Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Trained new hires on products and services, best practices and protocols to reduce process gaps.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Fielded customer complaints and queries, fast-tracking for problem resolution.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Answered inbound calls, chats and emails to facilitate customer service.
Set up and activated customer accounts.
10/2014 to 01/2016
CashierWalmart – City, STATE,
Collected payments and provided accurate change.
Helped customers find specific products, answered questions and offered product advice.
Worked closely with front-end staff to assist customers.
Processed sales transactions to prevent long customer wait times.
Accepted cash and credit card payments, issued receipts and provided change.
Helped with purchases and signed customers up for rewards program.
Learned roles of other departments to provide coverage and keep store operational.
Verified customer age requirement for alcohol or tobacco purchases.
Operated cash register or POS system to receive payment by cash, check and credit card.
Discounted purchases by scanning and redeeming coupons.
Answered customer questions and provided store information.
Scanned merchandise using point-of-sale system for accurate purchase totals.
Answered product questions with up-to-date knowledge of sales and store promotions.
Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Delivered high level of customer service to patrons using active listening and engagement skills.
Processed refunds for worn, damaged and broken merchandise.
09/2010 to 02/2013
Office CashierBrookshires Food Store – City, STATE,
Handled cash register functions and oversaw credit and debit cards, personal check and cash transactions.
Greeted customers pleasantly and offered immediate and enthusiastic service.
Stocked drawer with correct amounts of cash and coin.
Managed office financial transactions for new payments, deposits and balance transfers.
Input new data into system, classified information and logged changes.
Maintained accurate counts of cash and general metrics with careful attention to transaction details.
Served customers with wide range of financial and administrative inquiries.
Supported team with accurate work for wide range of clerical tasks.
Greeted customers promptly and responded to questions.
Maintained work area and kept cash drawer organized.
Counted and balanced cashier drawers.
Complied with cash handling procedures to meet regional cashier variance policy.
Welcomed customers, offering assistance to help find store items.
Scanned items and checked pricing on cash register for accuracy.
Processed customer payments quickly and returned exact change and receipts.
Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Managed cashier shifts and breaks.
Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
Placed merchandise in bags or boxes and gave packages to customers.
Resolved issues with cash registers, card scanners and printers.
Answered phone calls to assist customers with questions and orders.
Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
Scanned items quickly to keep lines moving and reduce overall wait time.
Helped customers find store locations and complete purchases.
Resolved customer complaints and escalated worsening concerns for remediation.
Education and Training
Expected in 06/2009 to to
High School Diploma: Springtown High School - Springtown, TX GPA:
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