Abutment Design Coordinator with 5+ years of experience,
supporting customers, sales representatives and ADT team to resolve abutment
design concerns. Professional, flexible, creative, and service-oriented.
Excellent inter-personal, phone and digital communication skills.
Skills
Superb eye for detail
Excellent communication skills
Easily adapt to work conditions and challenges
Bilingual English and Spanish Fast learner Very effective worker in team environment
Work History
74D (CBRN Specialist), 04/2011 to Current United States Army Reserve – Cranston, RI
Formulate highly effective crisis scenarios relating to Chemical, Biological, Radiological and Nuclear emergencies, including staged events ranging from human error and equipment malfunction to terrorist attack.
Ensure military preparedness at all levels to drive performance excellence amid high pressure and rapidly evolving crisis conditions.
Provide comprehensive strategic and logistical planning, including identifying and procuring necessary resources while adhering to rigorous budgets and timelines.
Abutment Design Coordinator, 01/2008 to Current DENTSPLY Implants – Waltham, MA
Work with the customers and the Abutment Design Technicians throughout the day to meet quality and schedule goals.
Speak with customers and sales representatives to resolve design concerns.
Provide input to Development to improve the software.
Effectively communicate with a skilled virtual dental graphics department that is designing at a rapid pace and in a time sensitive environment.
Assist in keeping production on schedule as required with the use of the Atlantis suite of software products, including the design of casework.
Provide support to the ADT production team.
Educate customers on ordering the Atlantis abutment.
Work with other operations departments as well as Sales and Customer Service to improve processes and customer satisfaction.
Review customer complaints; resolve issues relating to them, driving internal and external education to minimize product complaints.
Maintain, build and update the Customer Preference Profiles to guide the designs.
Follow work instructions to.
Supervisor, 03/2007 to 03/2008 UNICCO – Boston, MA
Supervise and direct the activities of the maintenance staff and outside contractors assigned to the site.
Oversee and coordinate the repair, maintenance and operation of mechanical, electrical, and life safety systems.
Select and procure materials necessary to complete all work assignments.
Coordinate emergency response for all maintenance problems after working hours.
Sales Consultant & Customer Service Specialist, 06/2006 to 03/2007 Clair Toyota – Roxbury, MA
Responsible for all aspects of the sales transaction from identifying prospective customers to maintaining ongoing relationships with existing customers that result in repeat business.
Assist customers in choosing new or pre-owned vehicles, as well as financial services, accessories, and options.
Graphic Designer, 10/2005 to 06/2006 MEGO Designs – Boston, MA
Design and develop graphical interfaces for websites in various programming languages, ranging from e-commerce, static, animated, flash, database driven, dynamic, and content management system driven sites.
Design custom graphics, banners, and flyers for customers.
Administering, updating, and maintaining websites.
Graphic Designer, 01/2004 to 10/2005 2WUS, Inc – Boston, MA
Design and development graphics for website projects.
Maintain good communication with designers abroad.
Create and modify images for websites, advertisement campaigns and publications.
Education
Associate of Science: Graphic Design, 2005 Art Institute of New England - Brookline, MA
GED Diploma: Engineering Design, 2004 Mass Bay Community College - Wellesley, MA
