31U-Signal Support Systems SpecialistJul 1996 to Sep 2005
US Army - Seattle, WashingtonServed as the primary point of contact for incoming media calls, including requests for meetings and interviews with company executives and experts.
Provided on-call support for critical issues.
Provided base level IT support to non-technical personnel within the chain of command.
Evaluated and responded to incoming requests for technical support assistance.
Reviewed technical documentation and procedures.
Defined and documented technical best practices.
Installed software, modified and repaired hardware and resolved technical issues.
Identified and solved technical issues with a variety of diagnostic tools.
Provided on-call support for critical issues.