31U-Signal Support Systems Specialist
Jul 1996 to
Sep 2005
US Army －
Seattle,
Washington
Served as the primary point of contact for incoming media calls, including requests for meetings and interviews with company executives and experts.
Provided on-call support for critical issues.
Provided base level IT support to non-technical personnel within the chain of command.
Evaluated and responded to incoming requests for technical support assistance.
Reviewed technical documentation and procedures.
Defined and documented technical best practices.
Installed software, modified and repaired hardware and resolved technical issues.
Identified and solved technical issues with a variety of diagnostic tools.
Provided on-call support for critical issues.
