Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Highly trained Combat Engineer known for handling multiple priorities with varying timetables effectively. Talented professional with background developing and implementing effective procedures and leading highly capable teams. Looking to take on new position working with diverse group of people. Proven skills in delivering training, performing evaluations and maintaining records. Strong attention to detail with organized nature. Superior work ethic with strong focus on safety. Sharp and adaptable Combat Engineer with expertise in directing construction of combat bunkers, shelters, and nonexplosive anti-vehicular obstacles. Promoting exemplary task prioritization and leadership skills. Reliable and hardworking customer service professional with demonstrated multitasking skills in fast-paced settings. Knowledgeable about processing paperwork and payments to complete orders while coordinating shipments and coordinating timely deliveries. Well-organized, proactive and detail-oriented. Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving individual sales goals. Expertly coordinates customer service teams and coordinates programs to enhance productivity.

  • Antitank mine disarmament
  • Engineering reconnaissance reporting
  • Basic combat construction
  • Mine detections
  • Combat mobility participation
  • Report writing
  • Storage procedures
  • Basic math
  • Conflict resolution
  • Working collaboratively
  • Conducting risk assessments
  • Managing safety gear
  • Call center operations
  • Training and development
  • Payment processing
  • Quality assurance controls
  • Data entry
  • Office equipment proficiency
  • Inbound and Outbound Calling
  • Stockroom procedures
  • Credit card payment processing
  • Shipping and receiving understanding
  • Schedule mastery
  • Technologically savvy
  • Cross-functional collaboration
  • Sanitation
  • Dietary guidelines
  • Grooming practices
  • Non-verbal communication
  • Physically strong
  • Obedience
  • People skills
  • Multitasking
  • Planning
  • Relationship building
  • Customer service
  • Analytical
  • Organizational skills
  • Project planning
12 Bravo Combat Engineer, 11/2019 to Current
Epes CarriersGreensboro, NC,
  • Located and neutralized various types of mines and IEDs.
  • Assured consistent quality control through development of spreadsheets, item lists and other documents to track materials in company inventory.
  • Used visual methods and mine detectors to identify and locate mines, effectively detonating enemy threats.
  • Operated wheeled vehicles and equipment over varied terrain and roadways for support of combat operations
  • Developed top talent by leading training initiatives for combat preparation.
  • Trained extensively on weaponry, tactics and methods of battle.
  • Enhanced emergency preparedness procedures, commanding oversight and maintenance of tactical plans, equipment and weapons.
Restaurants and Cafe, 08/2020 to 08/2023
Veterinary Associates Animal HospitalCity, STATE,
  • Protected staff and customers from infection by cleaning and sanitizing surfaces and equipment.
  • Brewed coffee and tea for beverage area and restocked with paper goods, creamer and sugar.
  • Served patrons food from counters and steam tables.
  • Interacted pleasantly with customers and offered assistance to find needed items.
  • Adhered to company food, safety, quality and sanitation policies.
  • Established and managed effective controls for labor and inventory costs.
  • Assessed employee schedules for effectiveness and approved all timesheets.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
  • Rang up orders on cash register to process cash, credit card and personal check payments.
  • Managed new hire trainings and onboarding to educated employees on company policies and procedures.
  • Communicated updates and requirements between internal team members and clients to keep parties informed of project progress.
  • Responded quickly to questions and inquiries via phone and email.
  • Participated in company and department meetings.
  • Reported concerns to supervisor for resolution.
  • Created status reports on operational activities.
Starbucks, 08/2020 to 09/2021
Veterinary Associates Animal HospitalCity, STATE,
  • Collected payments and provided accurate change.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Maintained calm demeanor during high-volume periods and special events.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Memorized official and off-menu coffee and tea preparations.
  • Described menu items to customers and suggested products based on stated preferences.
  • Received and accurately processed customer payments.
  • Supported highest standards of conduct and service to support company reputation.
  • Stocked customer service stations with paper products or beverage preparation items.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
Customer Service Assistant, 05/2018 to 02/2021
Company NameCity, State,
  • Reviewed account and service histories to identify trends and issues.
  • Documented conversations with customers to track requests, problems and solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers regarding needs and addressed concerns.
  • Communicated information to customers about product quality, value and style.
  • Answered incoming calls and offered highest level of professionalism and knowledgeable service to every customer.
  • Informed customers about all product lines and services offered by company.
  • Answered 100-150 daily phone calls to resolve billing and scheduling customer issues.
  • Replenished shelves to maintain adequate merchandise levels.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Worked with external representatives to address customer needs.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Kennel Helper, 05/2018 to 02/2021
Company NameCity, State,
  • Followed consistent safety procedures, including maintaining visible animal identification and checking tags to minimize care errors.
  • Applied knowledge of animal husbandry to meet livestock needs and minimize disease risk.
  • Maintained clean and orderly play yards, kennels and cages.
  • Stayed on top of housekeeping requirements such as laundry, sweeping and disinfection during slow periods.
  • Bathed animals to remove dust, debris or contaminants and maintain wellbeing.
  • Washed, groomed and trimmed each animal to enhance coat health.
  • Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
  • Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
  • Kept dogs safe by remaining alert to environmental conditions such as hot pavements or nearby animals.
  • Supported animal health by keeping areas clean, neat and properly sanitized.
  • Stayed on top of laundry, sweeping and disinfection protocols.
  • Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
  • Prepared food to meet needs of animals under care with appropriate meals.
  • Followed consistent safety procedures, maintained visible animal identification and checked tags to minimize care errors.
Education and Training
High School Diploma: , Expected in 05/2020
Carlisle High School - New Carlisle, OH,
High School Diploma: , Expected in 05/2020
Miami Valley Career Technology Center - Clayton, OH

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School Attended

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  • Miami Valley Career Technology Center

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  • 12 Bravo Combat Engineer
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