Aug 21, 2018 - 07:31 AM
How do you define great customer service to your interviewer? There are a few keys to nailing this common interview question. You should first describe what the term means to you; does it entail tone, attention, effort, and sincerity? You should then provide some examples of when you have received or given such service.
As you should in any interview, you should tailor your answer to the company you are applying for. Demonstrate an understanding of what great customer service is for the position you want. Emphasize your communication skill and ability to resolve conflict, too. Following these steps to formulate a well-rounded and specific answer to this question will likely impress your interviewer.
Nov 28, 2018 - 11:54 AM
When interviewing for a customer service role, you should provide clear examples of your work serving customers. Be sure to explain your commitment to active listening, which means that you engage with customers in a way that demonstrates your support of their goals.
One of the best ways to demonstrate your excellence in customer service is to share information about a specific time when you ran into an issue with a customer, and the steps you took to ensure that in the end, the customer was happy and satisfied. Present your qualifications in a compelling manner to demonstrate that you are focused on a company’s business, and that you recognize the strategic importance of customer service to fostering long-term relationships with customers, and how that fostering can help serve to secure referral business. Clearly articulate your goal to always ensure the customer leaves any exchange satisfied that you have done everything in your power to drive satisfaction.