, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
My overall goal is to utilize the skills I have acquired throughout my work history to benefit the company and/ or client per guidelines and regulation. Customer Service (10+ years), Receptionist (6 years), Case Management (3 years). I am analytical, organized and skilled in overseeing my task with well-trained eye. Adept with AP, AR and multiple account reconciliation. Strong work ethic coupled with dynamic team collaboration skills.
Skills
Extensive customer service skills (16years experience)
Knowledge of Microsoft and various software and computer programs
Ability to problem solve, analyze, or organize
Knowledge of office methods, practices, and equipment (Emails, Fax, etc )
Competent to work autonomously, Excellent interpersonal and communication Skills
Fiscal budgeting knowledge
Account reconciliation
Financial statement preparation
Case management
Report writing
Crisis management
Supervision
Experience
08/2018 to CurrentYoga Instructor/Studio ManagerAttendant Care Companies | Westland, MI,
Recruited, hired and trained Yoga Instructor
Inputted customer data into Mindbody system, safeguarding financial and personal information to avoid breaches.
Automated office operations, managed client correspondence and tracked records.
Led team of yoga instructors in monthly meetings to review and address studio needs.
Reviewed instructors performance weekly and delivered constructive feedback to improve teaching.
Created Monthly schedules for instructors to keep every shift well-staffed during holidays and busy periods.
Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Partnered with various organizations to develop programs and classes that address mental health, anxiety, stress, addiction and trauma.
10/2019 to 01/2021Behavior TechnicianHouwzer | Frederick, MD,
Identified treatment goals based on individual diagnosis and history.
Organized treatment projects that focused on problem solving skills and creative thinking.
Maintained thorough clinical treatment notes.
Created agendas and communication materials for in-home sessions.
Documented patients' activities and behaviors into Catalist system for recordkeeping.
Provided excellent service and attention to clients when face-to-face or through Zoom conversations.
Assisted with building life and social skills useful for everyday activities and interactions.
Applied various strategies to positively affect client behaviors.
Fostered crisis interventions by various restraints maneuvers to de-escalate disruptive and unsafe behaviors.
Communicated with clients and families in professional and respectful manner, effectively building lasting relationships.
04/2017 to 10/2019Title ProcessorEquity Plus Land Transfer | City, STATE,
Examined documentation such as mortgages, liens, judgments and easements to verify validation and accuracy.
Verified accuracy and completeness of land-related documents accepted for registration.
Performed title searches, ordered reports and obtained clearance documents.
Supported title office administrative operations by performing various clerical task.
Processed and maintained title files, implementing security measures to protect all data.
Searched private records and titles, checking for any restrictions that could halt property sales.
Conducted diligent research in different parish and county courthouses to check coal, oil, gas and estate information.
Verified proper allocation of storage well payments to oil and gas interest owners.
Analyzed real estate records to verify property facts and details.
Determined realistic closing dates and scheduled proceedings.
Calculated Real estate agent commission and disbursement of all transaction checks
Collected and maintained escrow checks for deposits.
06/2016 to 02/2017In-house Guest Service Sales RepWyndham Worldwide | City, STATE,
Develops buyers by meeting potential buyers in greeting drop-ins and/or responding to inquiries.
Closed sales by understanding buyers' requirements and relaying offers.
Met sales goals with legal compliance.
08/2008 to 06/2016Eligibility/Data Entry ClerkAtlantic County Government/NJ Youth Corp | City, STATE,
08232.
Receipt of Sanctions, Rescinds, Lifts, Income calculations and Removal, E-timesheets and Data entry in the appropriate systems.
Bi-weekly Telephone/Emails Contact with Occupational Training centers for status of customers.
Scheduled appointments and Drafted letters for Work First/Youth Customers.
Issuied monthly Transportation vouchers to Work First/Youth Customers.
Acting Receptionist for all Onestop Career Customer when needed.
Conducted Eligibility sessions with new applicants.
Processed Eligibility documents, created hard copy and entered into AOSOS system with generated identification code
Tracked materials removed from files in order to insure that borrowed files are returned.
Scoring and Tracking of TABE tests utilizing the Scantron System.
Obtained scanned records and uploaded into company databases.
Maintained records by creating monthly reports, closing terminated records and performing chart audits.
Transferred completed work for review and approval.
Accelerated paperwork processing 83% by developing more effective filing system.
Education and Training
Expected in 2016License in New Jersey Real Estate | South Jersey Professional School of Business, , GPA:
Expected in 07/2001High School Diploma | IssuedOakcrest High School, Mays Landing, NJGPA:
Activities and Honors
Yoga Alliance, Alumni Association
Additional Information
CERTIFICATIONS/LICENSES
, Real Estate License
July 2016 to June 2019
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