Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

My overall goal is to utilize the skills I have acquired throughout my work history to benefit the company and/ or client per guidelines and regulation. Customer Service (10+ years), Receptionist (6 years), Case Management (3 years). I am analytical, organized and skilled in overseeing my task with well-trained eye. Adept with AP, AR and multiple account reconciliation. Strong work ethic coupled with dynamic team collaboration skills.

  • Extensive customer service skills (16years experience)
  • Knowledge of Microsoft and various software and computer programs
  • Ability to problem solve, analyze, or organize
  • Knowledge of office methods, practices, and equipment (Emails, Fax, etc )
  • Competent to work autonomously, Excellent interpersonal and communication Skills
  • Fiscal budgeting knowledge
  • Account reconciliation
  • Financial statement preparation
  • Case management
  • Report writing
  • Crisis management
  • Supervision
08/2018 to Current Yoga Instructor/Studio Manager Attendant Care Companies | Westland, MI,
  • Recruited, hired and trained Yoga Instructor
  • Inputted customer data into Mindbody system, safeguarding financial and personal information to avoid breaches.
  • Automated office operations, managed client correspondence and tracked records.
  • Led team of yoga instructors in monthly meetings to review and address studio needs.
  • Reviewed instructors performance weekly and delivered constructive feedback to improve teaching.
  • Created Monthly schedules for instructors to keep every shift well-staffed during holidays and busy periods.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Partnered with various organizations to develop programs and classes that address mental health, anxiety, stress, addiction and trauma.
10/2019 to 01/2021 Behavior Technician Houwzer | Frederick, MD,
  • Identified treatment goals based on individual diagnosis and history.
  • Organized treatment projects that focused on problem solving skills and creative thinking.
  • Maintained thorough clinical treatment notes.
  • Created agendas and communication materials for in-home sessions.
  • Documented patients' activities and behaviors into Catalist system for recordkeeping.
  • Provided excellent service and attention to clients when face-to-face or through Zoom conversations.
  • Assisted with building life and social skills useful for everyday activities and interactions.
  • Applied various strategies to positively affect client behaviors.
  • Fostered crisis interventions by various restraints maneuvers to de-escalate disruptive and unsafe behaviors.
  • Communicated with clients and families in professional and respectful manner, effectively building lasting relationships.
04/2017 to 10/2019 Title Processor Equity Plus Land Transfer | City, STATE,
  • Examined documentation such as mortgages, liens, judgments and easements to verify validation and accuracy.
  • Verified accuracy and completeness of land-related documents accepted for registration.
  • Performed title searches, ordered reports and obtained clearance documents.
  • Supported title office administrative operations by performing various clerical task.
  • Processed and maintained title files, implementing security measures to protect all data.
  • Searched private records and titles, checking for any restrictions that could halt property sales.
  • Conducted diligent research in different parish and county courthouses to check coal, oil, gas and estate information.
  • Verified proper allocation of storage well payments to oil and gas interest owners.
  • Analyzed real estate records to verify property facts and details.
  • Determined realistic closing dates and scheduled proceedings.
  • Calculated Real estate agent commission and disbursement of all transaction checks
  • Collected and maintained escrow checks for deposits.
06/2016 to 02/2017 In-house Guest Service Sales Rep Wyndham Worldwide | City, STATE,
  • Develops buyers by meeting potential buyers in greeting drop-ins and/or responding to inquiries.
  • Closed sales by understanding buyers' requirements and relaying offers.
  • Met sales goals with legal compliance.
08/2008 to 06/2016 Eligibility/Data Entry Clerk Atlantic County Government/NJ Youth Corp | City, STATE,
  • 08232.
  • Receipt of Sanctions, Rescinds, Lifts, Income calculations and Removal, E-timesheets and Data entry in the appropriate systems.
  • Bi-weekly Telephone/Emails Contact with Occupational Training centers for status of customers.
  • Scheduled appointments and Drafted letters for Work First/Youth Customers.
  • Issuied monthly Transportation vouchers to Work First/Youth Customers.
  • Acting Receptionist for all Onestop Career Customer when needed.
  • Conducted Eligibility sessions with new applicants.
  • Processed Eligibility documents, created hard copy and entered into AOSOS system with generated identification code
  • Tracked materials removed from files in order to insure that borrowed files are returned.
  • Scoring and Tracking of TABE tests utilizing the Scantron System.
  • Obtained scanned records and uploaded into company databases.
  • Maintained records by creating monthly reports, closing terminated records and performing chart audits.
  • Transferred completed work for review and approval.
  • Accelerated paperwork processing 83% by developing more effective filing system.
Education and Training
Expected in 2016 License in New Jersey Real Estate | South Jersey Professional School of Business, , GPA:
Expected in 07/2001 High School Diploma | IssuedOakcrest High School, Mays Landing, NJ GPA:
Activities and Honors
  • Yoga Alliance, Alumni Association
Additional Information
  • CERTIFICATIONS/LICENSES , Real Estate License July 2016 to June 2019
  • First Aid/CPR
  • Baptiste Yoga Instructor

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School Attended

  • South Jersey Professional School of Business
  • IssuedOakcrest High School

Job Titles Held:

  • Yoga Instructor/Studio Manager
  • Behavior Technician
  • Title Processor
  • In-house Guest Service Sales Rep
  • Eligibility/Data Entry Clerk


  • License in New Jersey Real Estate
  • High School Diploma

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