Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Driven leader and manager with expertise in data management, project implementation, problem solving/conflict resolution and Agile methodologies with a focus on continuing change for building a better future. TP-High energy Insurance professional with 33 years of experience. Business Analyst II with a demonstrated history of working in the Insurance industry. Skilled in Commercial Insurance, Analytical Skills, Strong team player with positive attitude and enthusiasm, ability to work independently or as a team, adept at developing long-term relationships with customers (internal/external) and strong attention to detail, accuracy and timeliness. Property and Casualty Insurance ∙ Project Management ∙ Commercial and Personal Lines ∙ Agile Performance Management ∙ Analytics and Problem Solving ∙ Excel ∙ Microsoft Applications ∙ SAS Management/Leading a Team ∙ Career Development Plans ∙ Premium and Loss Systems Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems and improving customer satisfaction. Enthusiastic [Job Title] and dedicated employee with integrity, strong work ethic and great leadership skills. Over [Number] years of experience building revenues, improving processes and driving business growth through periods of ranging market health. Exceptionally aware of early warning signs of economic downturn with strategic adaptability. Seasoned Business Analyst offering [Number] years of [Industry] industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision making.

  • Streamline
  • Agile
  • Coaching
  • Conversion
  • CPT
  • Excellent customer service
  • Direction
  • Documentation
  • Edit
  • Focus
  • DB2
  • Insurance
  • ISO
  • Excel
  • Coding
  • Quality
  • Reporting
  • SAS
  • Seminars
  • Spreadsheet
  • Tables
  • Annual reports
  • Data Analysis
  • Conflict Resolution
  • Operations analysis
  • Quality assurance
  • Competitive analysis
  • Test case scenarios
  • Data Mapping
Work History
XXXX - Current Business Analyst II, 07/1999 to Current
Abbvie, IncNew Orleans, LA,
  • Lead and direct project team to meet objectives by taking full accountability for outcomes.
  • For example:.
  • Building out a new Regulatory Reporting system to create a more streamline reporting process allowing more functionality for business.
  • Implementing new large products such as Cyber to capture and report more detail coding.
  • Achieve excellent customer service by running and investigating data inquiries for both internal and external customers by using SAS and Excel.
  • Ensure the quality of data in corporate and bureau systems.
  • Lead team of project analysts while coaching and developing their skills leading them to promotions and new job opportunities.
  • Take the lead to develop assigned metrics by understanding the purpose and value add.
  • For example:.
  • Created a Regulatory Reporting knowledge rubric for cross-training purposes which allowed team members to focus on specific areas for development.
  • Created a project tracking spreadsheet to track ticket work which is used for prioritization of ticket work to be completed.
  • Expertise in developing new analysts who are unfamiliar with complex data and data structures.
  • Expertise in working with I.T.
  • To communicate complex ideas and requirements.
  • Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
  • Documented business processes and analyzed procedures to align with changing business needs.
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
  • Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.
Statistical Analyst, 07/1999 to Current
State Of NebraskaImperial, NE,
  • Analyzed and interpret statistical data to identify trends and relationships.
  • Located and defined new process improvement opportunities.
  • Participated in requirements meetings and data mapping sessions to understand business needs.
  • Coordinated statistical data analysis, design, and information flow.
  • Corrected any data entry error to prevent later issues such as duplication or data degradation.
  • Identified and documented project constraints, assumptions, business impacts, risks and scope exclusions.
Statistical Specialist, 01/2007 to 01/2014
ZoominfoConshohocken, PA,
  • Developed and complete testing strategies.
  • For example:.
  • Completed the RCS to CICC Claim system conversion which involved creating detailed test cases for every line of business over multiple testing iterations.
  • Error analysis and resolution.
  • Ensured the quality of data in corporate and bureau systems.
  • Updated Regulatory owned edit tables such as DB2 and CPT.
  • Lead projects.
  • For example:.
  • Worked with the TDP Team and created a new web-based error correction application to improve the error correction process as well as add additional query functionality.
  • Worked as a liaison between business and I.T.
  • Provided formal guidance and direction to less experienced analysts.
  • Created and approve business requirements.
  • Reviewed incoming change requests and flares for Data Governance and Regulatory impacts.
  • Understand and interpret complex coverages and coding requirements from bureaus and internal business partners.
  • Created documentation and communicate to other teams.
  • Prepared training documentation and trained other analysts.
  • Responsible for various Regulatory filings and data calls.
  • Followed all company policies and procedures to deliver quality work.
  • Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
Senior Statistical Analyst, 01/1987 to 01/1999
National Grange MutualCity, STATE,
  • Compiles, analyzes and submits data, such as location, line of business, coverage, exposure, class, territory, limits, deductibles, modifications, rates, premium, losses and expenses to various statistical agents.
  • Prepare and submit monthly/quarterly/ annual reports 1987- Commercial Lines Manual Rater.
  • Corrected any data entry error to prevent later issues such as duplication or data degradation.
High School Diploma: , Expected in 06/1983
  • Insurance Courses Activities
  • Attended quarterly Agile planning events
  • Attended ISO Seminars
  • Enjoy volunteering for local charities

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School Attended


Job Titles Held:

  • XXXX - Current Business Analyst II
  • Statistical Analyst
  • Statistical Specialist
  • Senior Statistical Analyst


  • High School Diploma

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