An experienced business professional with a broad range of expertise in customer service and general administration in both the Insurance and Retail industry. Strong interpersonal skills with the ability to build relationships based on an innovative and energetic approach to problem solving in a changing environment. Seeking a role in a new industry which offers various responsibilities in a fast paced office environment.
Microsoft Office proficiency
Meticulous attention to detail
Strong interpersonal skills
Strong problem solver
Dedicated team player
Professional and mature
Working Capital Administrator- Work from HomeJul 2015 to Jun 2016 Cunningham Lindsey － Glasgow, Scotland
Maintain the Work in Progress for company contractors.
Maintain daily spreadsheets with up to date information.
Communicate with clients both internal and external.
Prepare weekly Management Information with upper management.
Maintain own diary with required follow up calls and emails.
Major Loss Business ManagerJan 2012 to Jun 2015 Cunningham Lindsey － Glasgow, Scotland
Work closely with the Regional Director and Regional Branch Managers in all aspects
Responsible for setting the monthly financial targets in line with the budget set at the start of the year and also the re forecast during the financial year.
Manage Work In Progress and identify fees to be issued in line with monthly target.
Assist Credit Control in chasing payment of our outstanding fees and supplier invoices.
Interpret and analyze daily,weekly and monthly MI reports
Various regional & local office duties including managing holiday rota, absence and overtime submissions and training compliance.
Local office support to other administrators and management staff; including report dictation, typing, developing spreadsheets, faxing reports and scanning documents.
Organize Glasgow 'Breakfast' meetings for outside Loss Adjusters, Brokers and Insurance company staff. This included arranging the venue and mailing list.
Planned meetings & training events and prepared conference rooms.
Major Loss Adjusting ExecutiveJan 2008 to Jan 2012 Cunningham Lindsey － Glasgow, Scotland
Provide administrative & technical support to the Major Loss Adjusters.
Provide excellent customer service through prompt communication with clients, policyholders & 3rd parties within service levels.
Assist Credit Control in chasing payment of our outstanding fees.
Assist with reaching the monthly fee target, including identifying invoices, preparing invoices and the necessary reports to assist with monthly billing.
Maintenance of the electronic and paper files ensuring they are in order as per audit requirements.
Liaise with other internal product lines/ departments as required.
Manage incoming and outgoing correspondence and complete case enquiries.
Provide assistance on customer visits including minute taking of meetings, preparation of action plan, taking statements and photographs.
Provide assistance in report preparation and presentations including importing photographs in reports and creating powerpoint presentations.
Incident ManagerJan 2006 to Jan 2008 Cunningham Lindsey － Glasgow, Scotland
Provide support & advice to policyholders specifically relating to their claim
Pro-actively manage the claim, suppliers and policyholders by using a diary system to ensure the claim is settled promptly
Control the cost of the claim to ensure the benefits of the policy are delivered to the insured without additional expenditure for the client
Liaise with the Adjuster to ensure the decision is based on the liability and scope of works required.
Department Sales ManagerJan 2002 to Jan 2006 Next PLC － Newcastle & Falkirk, Scotland
Provide excellent customer service
Responsible for ensuring that shop standards are met and exceeded
Recruit, hire, train, supervise & develop staff
Meet daily and weekly sales targets against last year's volume
Supervise and execute merchandise floor layout changes
Assist in new store openings
Preparation of reports & spreadsheets for regional manager.
Independent Insurance AdjusterJan 1998 to Jan 2002 GAB Robins － New York City, NY, Boston, MA
Handling homeowner property claims for various insurance companies
Immediate verbal and written contact with Insured
Inspection of damage including photographs and diagrams
Preparation of a repair estimate on construction program (Boeckh)
Reach agreement on repair estimate with Insured & Insured's contractor
Preparation of written reports to insurance company advising claim status
Continued contact with Insured throughout claim to reach settlement
MBA, Business Marketing1997University of Central Oklahoma － Edmond, OK, USA
Yoga, Cooking, Baking, Keep-fit, Travel, Family (Married, 1 Son)
Excellent Customer Service, Management/ Office Support, Computer Proficiency, Data Collection, Data Entry, Typing, Filing, Multi-task Management, Organizational skills, Scheduling, Telephone Skills, Letters and Memos, Communication skills, Professional, Spreadsheets, Time Management, Active Learning
Communications- ability to develop relationships quickly and effectively
Customer Service Skills- committed to providing a quality service in a timely manner to both external and internal customers, including attitude, knowledge and technical support
Computer Literate- experience of a wide range of software packages including Microsoft Office and Apple products
Workload and Diary Management- ability to handle mulitple tasks and prioritize in order to meet deadlines
Information Reporting- correlate, analyse and present data in a format designed for the specific end user
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Companies Worked For:
University of Central Oklahoma
Job Titles Held:
Working Capital Administrator- Work from Home
Major Loss Business Manager
Major Loss Adjusting Executive
Department Sales Manager
Independent Insurance Adjuster
MBA , Business Marketing 1997
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