Workforce Planning Specialist Eas 19 resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

During my 21 year tenure with the United States Postal Service, I have been provided an opportunity to serve in a variety of positions. My diverse background in Customer Service, Operations Programs Support and Human Resources has enabled me to hold Management and Team Lead roles within each function. Approaching 10 years of combined experience in Operations and Human Resources, I have extensive knowledge in Complement Management and Local Services. I currently hold a Workforce Planning Specialist position and prior to that served as a Field Recruiter. With only 3 months of hiring experience, I was tasked with hiring and maintaining complement for approximately 600 offices before working to meet the organizations peak hiring needs. I served as a liaison among Labor Relations, Personnel, Finance and Operations on complement, staffing and delivery/customer service matters.

  • Complement/staffing identification and processing
  • Project Management
  • Research experience
  • Data analytics
Work History
Workforce Planning Specialist - EAS - 19 , 08/2021 - Current
United States Postal Service, USPS City, STATE,
  • Perform activities related to bargaining and non-bargaining placement activities along with non-career hiring, including but not limited to: complement meetings, recruitment and interviewing.
  • Generate and analyze reports, as needed, using relevant data systems, such as Human Capital Enterprise System (HCES), WebCOINS and Enterprise Data Warehouse (EDW) to determine current complement and proposed complement changes.
  • Based on current staffing needs or requests, I submit and process transactions for vacancy postings and employment processing to the Human Resources Shared Service Center (HRSSC) for management and craft employee population timely and accurately.
  • Compile and review complement data to determine staffing needs aligned with national and local labor agreements and apply national and local agreements and employee relations policies regarding complement staffing and placement of individuals.
  • Over the last 18 months I have participated in virtual and in-person job fairs and answered applicant and new hire questions to assist them during the application process.
  • Arrange and may assist in conducting job interviews/ mass interviews, virtually and in-person.
  • Respond to inquiries from management and support staff from various functions regarding issues related to human resources activities and workforce planning and complement related programs and policies.
Field Recruiter EAS - 19 , 05/2020 - 08/2021
United States Postal Service, USPS City, STATE,
  • Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
  • Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
  • Reviewed staffing needs and requests and participated in weekly complement meetings
  • Advised, coached and counseled managers and staff to support human resources policies, procedures, programs and labor relations.
  • Operated and maintained applicant tracking and candidate management systems.
  • Tracked an average of 300 candidates daily and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
  • Completed human resource operational requirements by scheduling and assigning an average of 30 employees per day.
Operations Programs Support Specialists , 07/2013 - 05/2020
United States Postal Service, USPS City, STATE,
  • Collected, aggregated, verified and monitored trend data for 223 rural offices.
  • Provided guidance and support for implementation of delivery and collections programs, policies and procedures. Provided training as needed and monitored implementation to ensure adherence to requirements.
  • Conducted statistical operational studies and analyzed service standard performance. Prepared and implemented quality improvement test sampling plans, uses operational and performance data to determine requirements for new or modified facilities, equipment, and staffing, evaluated study results and provided operating managers with alternative process solutions to improve quality and service performance. Monitored improvement action plans.
  • Developed staffing schedules based on workload data, evaluated requests for overtime scheduling; identified staffing adjustments as a result of operational changes; and ensured staffing plans complied with national agreements related to job bidding posting, withholding and excess employee procedures.
  • Provided budget assistance to local delivery and retail operations managers and developed cost comparative analyses for capital investments.
No Degree: Physical Therapy, Expected in
West Virginia University - Morgantown, WV
Certificate : Medical Coding, Expected in 08/2011
Weston Distance Learning Center - Online ,
High School Diploma: , Expected in 05/1998
Buffalo High School - Buffalo, West Virginia ,

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Resume Overview

School Attended

  • West Virginia University
  • Weston Distance Learning Center
  • Buffalo High School

Job Titles Held:

  • Workforce Planning Specialist - EAS - 19
  • Field Recruiter EAS - 19
  • Operations Programs Support Specialists


  • No Degree
  • Certificate
  • High School Diploma

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