workforce management specialist resume example with 14+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Detail-oriented and systematic professional who is successful at utilizing diverse resources and analytical strategies to make effective decisions about workforce needs. Collaborative and open team player adept at working with management to find and implement effective solutions.

  • Analyzing patterns
  • Data Collection & Research
  • Relationship building and management
  • Advanced computer skills
  • Administrative background
  • Meticulous attention to detail
  • General office functions
  • Organizational skills
  • Employee performance evaluations
  • Operations management
  • Microsoft Office Suite
Education and Training
Stockton University Galloway, NJ Expected in 12/2021 Bachelors : Business Marketing - GPA :
  • Microsoft Excel "Beginner to Advanced", Udemy - 2023
Department Of Defense - Workforce Management Specialist
Albany Marine Corps Logistics Base, GA, 12/2008 - Current
  • Create scheduling solutions for departments that account for current business demands as well as exceptions
  • Collaborate with department leaders to ensure accurate staffing levels and to formulate efficiency strategies
  • Discover new best practices to enhance staffing while following current labor agreements
  • Determine balance between optimum scheduling, service expectations and current legal/legislative requirements
  • Optimize schedules, forecasts and other tools to present to management
  • Produce and update documents, reports and tracking spreadsheets using Virtual Roster, Kronos and Workday.
Bernicks - Area Manager
Buffalo / Annandale / Maple Lake, MN, 05/2022 - 08/2022
  • Responsible for all budgetary, people development and operations objectives for inbound functional area of the Fulfillment Center
  • Managed and lead a team of Process Assistants, coach, and mentor the team to ensure performance objectives are met, building positive employee relations and build leadership bench strength within the Fulfillment Center
  • Drove creation of staffing plans, schedules, quality initiatives, process change initiatives, and other Change/Six Sigma initiatives to enable their Functional Area and ultimately the FC to meet and exceed Business Plan
  • Took proactive steps to ensure that best practices are shared across all departments, shifts and among the networks
  • Worked closely with support staff to build and secure support and resources for projects and initiatives in his/her area, as well as providing needed support and resources for other staff initiatives
  • Planned operations to meet established schedules, factoring in order demands and business forecasts
Hanover Insurance Group, Inc. - Workers Compensation Adjuster
MI, State, 11/2021 - 05/2022
  • Reviewed, examine, investigate, and analyze workers' compensation claims
  • Interacted with injured employees to ensure awareness and understanding of the workers' compensation process, requirements, and entitlements
  • Established claim reserve levels by estimating the cost of each assigned claim, monitor reserves and update amounts as necessary
  • Coordinated medical treatment for injured employees and provide information to treating physicians regarding employee's medical history, health issues, and job requirements
  • Communicated/Collaborated with risk management department of each client to provide medical updates, obtain wages, and in some cases direct care
  • Reviewed new files to determine current status of injury claim and to develop plan of action.
Habitat America - File Clerk/Translator
Colesville, MD, 06/2018 - 11/2021
  • Created and maintained legal case files by filing daily correspondence, attorney notes, legal research, and index pleadings
  • Worked directly with specific lawyers, legal assistants, and secretaries to provide records management services
  • Provided oral and written interpretation services
  • Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies
  • Implemented improvements to file systems and procedures
  • Examined, categorized, and sorted incoming documents
  • Responded to internal and external requests for information
  • Maintained physical and computer-based filing systems
  • Optimized information gathering and presentations with implementation of practical filing system
  • Trained junior clerical staff on department procedures.
Oliver People's - Assistant Manager
City, STATE, 09/2016 - 04/2018
  • Drove store sales with goal-oriented strategies
  • Maintained a positive, energetic, and upscale atmosphere reflective of the Oliver People's Brand
  • Assisted in all areas of stock, shipping, receiving protocol/policies and all shipping/ receiving related paperwork
  • Trained new staff and assisted with onboarding of new personnel
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
Spanish :
Native/ Bilingual
Negotiated :

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Resume Overview

School Attended

  • Stockton University

Job Titles Held:

  • Workforce Management Specialist
  • Area Manager
  • Workers Compensation Adjuster
  • File Clerk/Translator
  • Assistant Manager


  • Bachelors

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