workforce management consultant resume example with 10+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
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Summary
Versatile sales and marketing professional with over fifteen years of experience in delivering sales, operational, business, and impact results for internal and external clients. Focusing on obtaining, developing and executing complex programs for Fortune 500 companies in industries such as Financial Services, Heavy Equipment, Food Manufacturing, Retail, and Telecommunications. Experienced in leading internal and external cross-functional teams. Exceptional relationship-builder and skilled interpersonal and public communicator.
Highlights
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Accomplishments
Effectively managed a territory of over 250 executive client relationships; including retaining and growing assigned book In FY 2012, maintained President's Club pace previous to going out on maternity leave Successfully launched the company's largest reward and media product in company history - $4 million investment Launched the product at the annual sales and creative conference with a presentation to an audience of over 500 colleagues Established product features that include functionality for web and WAP (mobile) applications Worked in the development process with a team of over 20 business analysts, system architects, Java and Oracle developers utilizing the Agile Software Methodology Collaborated with creative agencies in developing the product name, brand, vision, and all communications materials Consulted with finance to develop a strategic pricing model to ensure profitability - 38% margin Facilitated training over 125 Sales Executives in the use and application of this product for the purpose of selling to prospective clients Created strategic account plans to ensure the growth and retention of all client programs Facilitated the account management of 12 Fortune 500 companies with annual billings in excess $10 million dollars Implemented a 9-week performance improvement program for a leading Financial Services client that resulted in $4 billion of incremental deposits and an overall 35% increase of productivity per person participating in the program Launched six client web applications with over 50,000 active users Managed Performance Improvement programs for over 12 Fortune 500 companies Delivered all components of sold client programs.
Included, but not to be limited to: Employee Incentive Programs Sales Channel Reseller Programs Employee Recognition Programs Fully Integrated Programs that include; incentives, recognition, travel, communications, e-learning, media and events, and interactive conference design.
Experience
Workforce Management Consultant, 04/2009 to 12/2011 ADP - AUTOMATIC DATA PROCESSING – City, STATE,
Responsible for selling the full suite of ADP solutions; Payroll, Time & Attendance, HR & Benefits, and Business Process Outsourcing Develop and maintain strong relationships with C-Level Executives Prospect for new clients Cross-sell solutions to an existing base of clients Implement a top-down sales approach targeting Presidents, CFOs, and HR Directors to convert prospects into clients Maintain and exceed yearly quota of $240k within a base of 250 clients.
Reward Systems Product Manager, 03/2006 to 09/2008 BI WORLDWIDE – City, STATE,
Established product features and functionality Developed product branding and all product communications Worked in conjunction with IT professionals in the development of product Collaborated with Corporate Technology in all technical specifications, such as multi-tenant databases, open source providers, WAP technology and all product-related requirements Facilitated all software iteration sessions Conducted internal training for all business units Supported Sales Executives in the selling and support of this product.
Sales and Employee Performance Account Manager, to – , ,
Created strategic account plans to ensure the growth and retention of all client programs Facilitated the account management of 12 Fortune 500 companies with annual billings in excess $10 million dollars Oversaw client web applications with over 50,000 active users Managed Performance Improvement programs for over 12 Fortune 500 companies Delivered all components of sold client programs.
Included, but not to be limited to: Employee Incentive Programs Sales Channel Reseller Programs Employee Recognition Programs Fully Integrated Programs that include; incentives, recognition, travel, communications, e-learning, media and events, and interactive conference design.
ZMarketing and Sales Support Manager, 05/2000 to 01/2006 NA – City, STATE,
Marketing and Sales Support Coordinator-External Communications Primary Responsibilities Developed and managed account implementation plans for all new and renewal accounts to ensure flawless execution Created and monitored implementation success metrics through the utilization of Siebel and various reporting tools Developed and executed Direct Mail initiatives for National Accounts clients and prospects Responsible for developing all external collateral for potential National Account clients Directed employees engaged in the development and distribution of marketing, internal communications, and sales materials Prepared annual department budget based upon strategic and operational plans Monitored departmental workflow Guided the National Accounts Marketing and Sales Support Team in the preparation of their individual professional development plans.
Education
Bachelor of Arts: Sociology of Law, Expected in to University of Minnesota - Minneapolis, MN GPA: Sociology of Law
Associate of Arts: Liberal Arts, Expected in to Normandale Community College - Bloomington, MN GPA: Liberal Arts
Skills
account management, ADP, approach, Benefits, billings, branding, budgets, budget, Business Process, C, client, clients, databases, Direct Mail, features, functional, HR, Managing, marketing, Marketing and Sales, materials, Payroll, development of product, relationship building, reporting, selling, Sales, Siebel, strategic, WAP, web applications, workflow
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