An efficient and detail oriented Human Services Professional seeks an opportunity with an employer that will appreciate the ability to work effectively with diverse populations while maintaining accurate updated files and data records. This individual has the ability to communicate effectively with diverse populations in group and individual settings to view problems optimistically in order to propose reasonable solutions. Candidate possesses the ability to work well with others and to demonstrate excellent writing, oral communication and listening skills in a reasonable manner.
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Workforce Development Specialist II January 2006 to January 2010Texas Workforce Commission － Houston, Texas
Greets customers and suggests the best route for a customer to get desired service based on a short conversation with each customer Determines with customers what services are needed to meet job search and career goals Assist customers with information locating and applying for a job that matches one's skills Provides career advice, directing customers to a productive job search Enters information concerning customer service and outcomes in the appropriate management information systems Carries out special projects as requested by supervision on or off sites.
Completes required records and updates customer progress in Texas Workforce Information System of Texas (T.W.I.S.T.) database.
Read, analyze and interpret information, compose written information, and effectively present information and respond to questions in a professional business environment Offers information about community resources; mentor or train new employees Provide job search assistance including direct referral to jobs in the Wor.
Tax Examining Technician January 1999 to January 2005Internal Revenue Service － Houston, Texas
Maintained a caseload of 175 manually monitored cases for payments and tax returns Conducted interviews with taxpayers and power or attorneys to analyze financial information to determine payment options Secured and issued waivers to extend collection times Filed federal tax liens on individual taxpayers and businesses Issued and released wage and/or bank levy s on noncompliance customers Researched Integrated Data Retrieval Systems (IDRS) to verify information Possessed Knowledge of tax codes and procedures to keep taxpayers abreast of changes Participated with the VITA Program to offer free tax help for the low to moderate families.
Workforce Professional Certification : Business EducationNational Workforce Institute Texas Southern Univ － Houston, Texas