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Workforce Development Specialist Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
To be employed full-time with a company that recognizes a job well done and is responsive to an employee that is proud of the work being done. Customer Service, Admin/Compensation/Benefits Mgr., Office/HR mgr., Training/Development Mgr. (20+ yrs.), Employment Service/Recruitment/Interviewer, Social Services (15 yrs.), Healthcare Support (4 yrs.).
Skills
Typing test @ TDCJ on 07/19/10 = 78WPM verification, 10 key by touch, finger prints, PeopleSoft, Microsoft programs
Work History
Workforce Development Specialist, 09/2014 to Current
Ameren Jefferson City, MO,
  • Provides placement services by direct job matching to current openings depending on job seekers skills.
  • Using the WorkInTexas system, offers qualified job candidates the opportunity to interview for posted jobs.
  • Provides local labor market information; enters information concerning customer service and outcomes in the appropriate management information system and completes required records.
  • Interviews clients and determines work-related needs; completes work applications for job search assistance using proper keywords and pertinent information; renews and updates work registrations.
  • Performs data entry, refers clients to supportive service agencies and provides information to the general public.
  • Instructs clients on Employment Services, call-in procedures, receives complaint info and records in complaint log, completes I-9 forms for clients for specific job orders, and receives and processes job orders from employers seeking employment services.
  • Facilitates supervised job search/ job readiness classes and orientations to customers in regards to center programs.
  • Provides assistance in Resource Center to assist Job Seekers and Employers.
  • Helps customers to access basic self-help services through effective use of the resource library and resources that may be used in making helpful career and job search suggestions to resident customers.
  • Performs assessment, case management, and career counseling activities to assist customers in identifying employment barriers.
  • Is computer literate and has sufficient skills to help customers to use electronic resources.
  • Provides direct job matching to current openings depending on job seekers skills and offers qualified job candidates the opportunity to interview for posted jobs.
  • Promotes the services of the Workforce Solutions to local employers in need of hiring qualified employees.
  • Search internet and different web sites for jobs for my client.
  • Coordinated ongoing technical training and personal development classes for staff members.
  • Applied adult learning and performance expertise to assess behavioral and ability issues impacting work performance.
  • Led daily, weekly and monthly coaching, counseling and feedback sessions.
  • Communicated all learning and performance objectives, schedules and training assessments to upper management.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Tested all training software and hardware prior to the training program.
  • Delivered a wide variety of courses including topics on communication, team building, [Topic] and [Topic].
Recruiter, 06/2014 to 08/2014
Maximus, Inc. Albany, NY,
  • All recruiting, screening of applications, hiring, hold job fairs.
  • Interview applicants for the specific jobs.
  • Conduct background checks, send for drug testing and physicals.
  • Check criminal background and E-verify for employment.
  • Instruct all onboarding including all new employee paperwork and benefits, including medical, dental, vision, life, and 401k.
  • Enter all new hire information to OAG.
  • Enter Blue Cross Blue Shield information.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Communicated all learning and performance objectives, schedules and training assessments to upper management.
  • Trained new hires to perform cross-training exercises with experienced workers.
Human Resources Specialist, 06/2013 to 01/2014
Deaconess Health System Eldorado, IL,
  • Human resources duties included; recruitment and employment of personnel and maintained all employee records, employee relations, regulatory reporting requirements, benefits administration and other areas as needed.
  • Used E-verify, accurate background checks, Worker's comp coordinator, used Kronos program to enter FMLA, personal and medical time off.
  • Supported the Employee Assistance Program (EAP), resolved employee personnel inquiries and submitted necessary inputted information, changes, additions and deletions into the computer system for correction, referred unusual and unresolved problems to local management and/or corporate for resolution.
  • Maintained records of insurance coverage, retirement plans, and personnel transactions such as new hire, promotion, transfers, performance reviews, terminations, and other related personnel and payroll issues, provided significant input into job performance evaluations of these positions, including development, retention and termination.
  • Coordinated ongoing technical training and personal development classes for staff members.
  • Trained staff during demonstrations, meetings, conferences and workshops.
  • Applied adult learning and performance expertise to assess behavioral and ability issues impacting work performance.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Led daily, weekly and monthly coaching, counseling and feedback sessions.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Delivered a wide variety of courses including topics on communication, team building, [Topic] and [Topic].
  • Selected and assigned instructors to conduct specific training programs.
  • Managed all exempt employee coaching, training and performance improvement actions.
Workforce Development Specialist, 06/2012 to 06/2013
Ameren Labadie, MO,
  • Interviewed customers to record work history, skills and abilities, explained services, provided information, counseled and answered questions to facilitate delivery of services.
  • Provided technical assistance in using WIT to obtain results, referred applicants to suitable employment and performed employment counseling, disseminated labor market info, assisted employers in establishing WIT accounts, matched applicants qualifications to requirements on employers job orders.
  • Instructed all REA and RRES orientations and provided assistance in writing resumes, performed mock interviews, and answered all questions concerning job opportunities and assisted all veterans in their job searches and self-assignments.
Customer Service Supervisor, 08/2004 to 02/2005
Petco , ,
  • Supervised a crew of 8 employees and trained them in the proper procedures in providing stellar customer service, flight reservations, assisted with all aspects of service which included to board passengers, payroll, ramp operations, logistics reports and loaded cargo and reported to the complaint resolution officer and ground security coordinator when needed.
  • Provided excellent customer service.
  • Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching and managing to enterprise targets.
  • Organized and edited training manuals, multimedia visual aids and other educational materials.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Communicated all learning and performance objectives, schedules and training assessments to upper management.
  • Led daily, weekly and monthly coaching, counseling and feedback sessions.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Applied adult learning and performance expertise to assess behavioral and ability issues impacting work performance.
  • Trained staff during demonstrations, meetings, conferences and workshops.
HR Specialist III/Training Coordinator, 03/2000 to 11/2003
Two Men And A Truck Champaign, IL,
  • Duties of the training coordinator for the Houston district included to established course schedules, training slots based on annual needs survey, coordinated instruction and instructed courses in management, staff development, monitored and oversaw instructional program and budget, planning and design.
  • Provided consultation to other districts and divisions on training matters regarding evaluation, training strategies, advised all employees, supervisors, managers, districts and divisions on human resources policies and procedures and represented the department at job fairs and benefits fairs.
  • Instructed all new employee orientation, which included several classes, i.e.
  • sexual harassment, cultural diversity, ADA, EEO, violence in the workplace, hazard communications, confined space, blood borne pathogens, substance abuse, interviewing and hiring procedures and any other classes that needed to be taught.
  • Evaluated the effectiveness of training programs and recommended improvements to upper management.
  • Coordinated ongoing technical training and personal development classes for staff members.
  • Alternated training methods if the expected improvements were not reached.
  • Trained staff during demonstrations, meetings, conferences and workshops.
  • Trained staff during demonstrations, meetings, conferences and workshops.
  • Applied adult learning and performance expertise to assess behavioral and ability issues impacting work performance.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Led daily, weekly and monthly coaching, counseling and feedback sessions.
  • Communicated all learning and performance objectives, schedules and training assessments to upper management.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Developed departmental systems and procedures that better aligned the work flow process.
  • Tested all training software and hardware prior to the training program.
  • Developed surveys to identify training needs based on projected production processes and changes.
  • Organized and edited training manuals, multimedia visual aids and other educational materials.
  • Delivered a wide variety of courses including topics on communication, team building, [Topic] and [Topic].
  • Selected and assigned instructors to conduct specific training programs.
  • Managed all exempt employee coaching, training and performance improvement actions.
  • Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching and managing to enterprise targets.
  • Reviewed and edited all training materials for accuracy and policy compliance.
Office Manager, 08/1997 to 05/1999
Kaiser Home Health City, STATE,
  • Lead the team that helped this home health group and backed up to Medicare standards and assured clinical records reflected Federal and State standards as well as agency policy.
  • Instructed new employee orientations, kept up all personnel records and maintained all patient files, processed referrals and sent doctors' orders to the surrounding doctors, typed all 485's and maintained the office and personnel to run smoothly and efficiently.
Systems Coordinator/Personnel Lieutenant, 12/1992 to 09/1997
Department Of Criminal Justice City, STATE,
  • Assisted the team that opened up the regional office in Beeville, Texas as the personnel Lieutenant, and assisted in opening up the Segovia Unit, as a clerk III and opened up the Chase field units as a clerk II and opened up the McConnell unit and provided all human resources for all four units, supervised and trained and provided technical assistance, prepared complex reports for all 4 units, coordinated and monitored selections systems operations throughout the region.
  • Instructed all new employee orientation, handled all employee benefits and assisted in running shift, supervised two Sargent's and 50 correctional officers, handled and investigated employee grievances, coordinated Worker's Comp with clerks in the front office, handled all performance evaluations, trained all new staff on policy and procedures plus safety, and all other human resources and training duties assigned, counseled all employees on HR issues.
  • Training Train the Trainer TX Dept.
  • of Transportation.
Additional Information
  • Family Violence as it Affects Employment Texas Workforce Commission Occupational License or Certification Notary Public, State of Texas License Expires Sep 24, 2017 State of Texas
Education
Bachelor of Arts: Business Administration, Expected in 2013
to
San Francisco State University - San Francisco, CA
GPA:

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Resume Overview

School Attended
    Job Titles Held:
    • Workforce Development Specialist
    • Recruiter
    • Human Resources Specialist
    • Workforce Development Specialist
    • Customer Service Supervisor
    • HR Specialist III/Training Coordinator
    • Office Manager
    • Systems Coordinator/Personnel Lieutenant
    Degrees