workforce development specialist resume example with 9+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Proactive Training and Development professional versed in developing and implementing improved training programs to improve performance. Success driving participation by leveraging employee incentives, employing engaging training methods and implementing team-building activities to meet training needs.

  • Microsoft Office (Word, Excel, PowerPoint, Access, OneNote, Forms, Publisher and SharePoint)
  • Morrisey Concurrent Care Manager (MCCM)
  • Employee Interviewing
  • Orientation and Onboarding
  • Problem-Solving
  • Coaching and Development
  • Critical Thinking
  • Quality Assurance
  • Grievance Management
  • Active Listening
  • Conflict Resolution
  • Customer Service
  • Fluent in Spanish
  • Program Monitoring and Tracking
  • Budget Administration
03/2021 to Current
Workforce Development Specialist Care New England Health System RI, State,
  • Utilize EPIC and Morrisey Concurrent Care Manager (MCCM) to manage all grievances and complaints within the hospital’s internal management system while guarding Federal HIPAA standards and adhering to deadlines
  • Manage hospital’s Learning Management System (Aspire) including training and end user support
  • Create and manage SharePoint Site to improve communication between departments and keep employees informed
  • Managed deployment of Patient Grievance and Complaint Dashboard to leverage data and preserve response accountability
  • Collaborate with hospital leadership, directors, managers, physicians and stakeholders to identify issues, troubleshoot, create opportunities for improvement and track outcomes in light of patient, family and staff feedback
  • Plan and administer New Employee and Nursing Orientation
  • Serve as a liaison between families, patients and hospital leadership to effect change management
  • Facilitate quarterly Process Improvement Risk Management (PIRM) meetings by providing departmental informative data with associated timelines and action plans in compliance with the organization’s policies and procedures
  • Promote organizational changes that will prepare JDCH to receive ANCC Magnet Designation by project planning, facilitating workshops, working with our consultant to review quality, safety and patient satisfaction data, providing budget management and expertise in service recovery
  • Oversee organization’s patient satisfaction survey process and outcomes, and plan annual and long-term strategic targets
  • Create and manage our Center for Nursing Excellence social media platforms and monthly newsletters by utilizing Canva
06/2020 to 12/2020
Administrative Resident Children's Health Dallas, TX,
  • Performed evidence-based research and utilized project management skills to improve Peritoneal Dialysis Program outcomes
  • Conducted discussions with partnering pediatric hospitals to identify best practices to improve the Bereavement Program
  • Worked collaboratively in developing an Outpatient Nutritional Program by benchmarking the available patient options
  • Managed two community Harvest Drives during the Holiday Season to encourage corporate compassion and charity
  • Influenced patient advocacy by considering SDOH and affording them patient specific resources through grant proposals
  • Created a set of guides for new interns and updated the volunteer onboarding processes in adherence to COVID regulations
  • Managed project that led CARF and JCAHO Accreditation, and participated in CARF Accreditation survey interview
  • Created an employee recognition program and solicited feedback to measure its effectiveness
07/2019 to 05/2020
Graduate Teaching Assistant University Of Kansas Lawrence, KS,
  • Facilitated classroom teaching and provided academic support services for students
  • Assisted faculty in the development of new material for courses such as Cultural Diversity, IT, and Career Services
  • Contributed to MHA interviews, research, accreditation/certification and planning the 25th Annual Symposium
12/2017 to 12/2018
Intern Xpo Logistics Saint Rose, LA,
  • Evaluated patients who required specific accommodations, therapy or respiratory examinations
  • Reviewed patient files and assured that patients met the center’s clinical criteria to be admitted
  • Participated in candidate interviews, provided input in the selection process and served as a translator
11/2011 to 11/2017
General Assistant Children's Memorial Hospital New Lenox, IL,
  • Responsible for customer satisfaction through follow-ups on completed jobs and administering satisfaction surveys
  • Identified and addressed customers’ needs in a timely manner and worked collaboratively to resolve customer concerns
  • Created the employee schedule and completed payroll
07/2013 to 04/2014
Honors and Executive Intern Jackson South Community Hospital City, STATE,
  • Created and reviewed staffing schedules and took corrective actions to resolve any conflict
  • Processed and maintained patient records, coordinated staff meetings and collaborated with partnerships
  • Assisted and provided feedback to high level administrators regarding the facility’s protocols
  • Worked at the nurses’ station responding to patients, emergencies and conflicts, and served as a translator
03/2019 to
HR The University Of Scranton City, STATE,
  • Assisted faculty in developing course material and presentations
  • Facilitated event planning, conferences and workshops and organized bulletin boards
  • Served as a liaison for communication between the faculty and students
Education and Training
Expected in 01/2021 to to
Master of Health Administration:
The University of Scranton - Scranton, PA
GPA: 3.91
Expected in 05/2019 to to
Bachelor of Science: Health Administration, Business
University of Scranton - Scranton, PA

GPA: 4.0/4.0, GPA: 3.74/4.0, Dean’s List (Fall 2016-Spring 2019, Summa Cum Laude

Activities and Honors
Leadership, Involvement and Community Service Patient Family Advisor for Patient Family Centered Care, Joe DiMaggio Children’s Hospital American College of Healthcare Executives Student Chapter: Director of Fundraising and Member United Cultures Organization, The University of Scranton: Vice President and Treasurer Omega Beta Sigma Women’s Honor Society Health Administration Society, The University of Scranton: Member Leahy Clinic, The University of Scranton: Spanish Translator

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Resume Overview

School Attended

  • The University of Scranton
  • University of Scranton

Job Titles Held:

  • Workforce Development Specialist
  • Administrative Resident
  • Graduate Teaching Assistant
  • Intern
  • General Assistant
  • Honors and Executive Intern
  • HR


  • Master of Health Administration
  • Bachelor of Science

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