workforce development representative resume example with 16+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Energetic client-focused professional with impressive communication skills, excellent customer service skills and motivated leadership skills. Extensive experience in a customer service role with a strong desire to help others. Successful in an office setting with the ability to multi-task while staying extremely organized. Demonstrated ability to consistently exceed expectations of clients that I serve. Knowledge of a leadership role, successful team building and expertise in the following areas:

  • Ability to communicate and work effectively with diverse populations.
  • Exceptional attention to detail and accuracy.
  • Dedicated to client confidentiality.
  • Ability to maintain and build professional rapport with co-workers and clients.
  • Organized individual and team player.
  • Creative thinker with the eagerness to learn new processes.
  • Proven oral, written, and listening communication skills.
  • Self-Motivated with a positive attitude and successful interpersonal skills.
  • Successful with the Internet, Microsoft Excel, Power point, Word, Outlook, Virtual Platforms, MAXIS (government audit system) and other internal computer systems.
  • Administrative support
  • Excellent customer service
  • Friendly, positive attitude
  • Meeting planning
  • Meticulous attention to detail
  • Strong interpersonal skills
  • Time management
Education and Training
Northland Community and Technical College Thief River Falls, Minnesota Expected in Cosmetology Diploma : Arts - GPA :
North Dakota State University Fargo, North Dakota Expected in Liberal Arts Courses : - GPA :
Titan Machinery - Workforce Development Representative
Greenfield, IA, 03/2018 - Current

Provide employment case management, support services, overviews/workshops to those residents involved in Welfare-to-Work programs, this includes individuals receiving county assistance who are referred/enrolled under the Minnesota Family Investment Program, Diversionary Work Program, and Family Stabilization Services Program. Arrange advocacy and/or referral services for clients who need such assistance or services provided by other agencies. Facilitate and organize monthly meetings with Pennington County and Marshall County.

  • Dedication to client confidentiality.
  • Enroll, interview, and identify mental health issues along with significant barriers to employment.
  • Plan and implement the activities of the Welfare to Work programs so clientele receive appropriate and timely services.
  • Provide Overview services on an individual to MFIP/DWP/SNAP referrals and assist them in developing their Employment Plan that will lead to self-sufficiency.
  • Establish support and cooperation with CareerForce/DEED staff and social service offices.
  • Organize and facilitate Creative Job Search, and Job Club; assist job seekers in identifying career goals and writing effective resumes and post them on - understand and use the most effective job search techniques, and find a job that matches their skills and abilities.
Koch Industries, Inc. - Store Administrator
Pennington, AL, 11/2016 - 03/2018

Provide high-level administrative support to the CEO of the implement in addition to the sales, parts, and service departments. Performed payroll and service incentive reports for 27 employees. Schedule meetings. Answer telephone calls ensuring these individuals are directed to the proper parties within the store. Assist with catering for training and special events.

  • Record standard accounts payable and accounts receivable entries on a daily/monthly basis.
  • Reimburse and assist the sales department with monthly sales expenses.
  • Reviews purchase orders ensuring information is accurate and submits supporting paperwork.
  • Distribute mail and maintain dealership files.
  • Order office supplies.
  • Ability to build excellent rapport with Farmers and Producers.
  • Administers all functions of the warranty system.
  • Prepares bank deposits and balances cash receipts.
  • Assist in new employee orientation.
Northwest Grain/CHS - Administrative Assistant
City, STATE, 12/2012 - 07/2014

Provide high-level administrative support to the General Manger and staff in nine locations. Answer multiple phone lines. Assist in payroll for nine locations. Provide clear office communication with location managers, boards members, and patrons. Prepare minutes for board meetings. Arrange catering for meetings. Make travel and hotel accommodations. Offer support to Accounting Department; prepare monthly statements, take payments from customers, and provide support for Patron Equities.

  • Establish fundraising efforts for the annual CHS Harvest for Hunger campaign.
  • Organize and edit Northwest Grain Newsletter and Magazine.
  • Maintain website and social media communication.
  • Orders office supplies.
  • Run monthly AP disbursement reports for the General Manager.
  • Maintain and order office supplies and equipment.
  • Distribute mail and maintain patron files.
  • Collaborate with vendors on clothing orders.
  • Assist in new employee orientation.
Digi-Key Corporation - Purchasing Operations Team Leader
City, STATE, 10/2001 - 04/2012

Responsible for all purchasing activities at Digi-Key to some of the largest manufacturers in the Passive and Semiconductor industry including, Panasonic. Maintain inventory and purchase orders based on historical and future needs while working directly with manufacturers on deliveries, pricing, expedites, packing lists and invoices. Assist in leading a team of 25 Purchasing Representatives.

  • Coordinate product inflow/outflow by working closely with Receiving, Inventory Control, Product Managers, Sales-Customer Service-Volume Sales, Warehouse Receiving, Returns, Accounts Payable, and Record Management.
  • Analyze lead times, margins, and annual gross profit from sales of suppliers.
  • Implement updated price files, perform stock rotations, and scrap allowances while working closely with deadlines.
  • Control purchase orders and communicate effectively with supplier contacts to resolve any discrepancies.
  • Represent Digi-Key in supplier business meetings and responsible for presenting valuable information and reports.
  • Ability to build a great rapport with supplier contacts and build professional relationships that enhance Digi-Key's status.
Activities and Honors

Global Career Development Facilitator

August 2019 - Normandale Community College

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Resume Overview

School Attended

  • Northland Community and Technical College
  • North Dakota State University

Job Titles Held:

  • Workforce Development Representative
  • Store Administrator
  • Administrative Assistant
  • Purchasing Operations Team Leader


  • Cosmetology Diploma
  • Liberal Arts Courses

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