To acquire a position as a Customer Support Specialist where I can utilize my extensive experience in troubleshooting, collection, leadership and customer relations while realizing the organizations current and future objectives. Possesses professional communication skills, interpersonal skills, and troubleshooting ability. Proficient with various software packages including Microsoft Office, Excel, Atlys, Care, Windows, IEX, eWorkforce, Kronos, Avaya, PeopleSoft 8.9, Aspect Enterprise Administrator and Kana communication. A cooperative team player who works in a team setting as as well as independently. Customer-oriented [Job Title] successful at troubleshooting and handling customer support issues in a timely manner.