Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Exceptionally, innovative and motivated individual with more than ten years of success, aiding management, contributing, and providing excellent customer service to patients and staff members. With proficiency in training processes, workers compensation, developing new policies and procedures, direct patient care and fostering a dedicated company culture. Proven expertise in: Kronos Time Management Systems, SAP, HRIS System, Benefit & Insurance Plans, Employee On-boarding, MS Office Software, Medical and Clinical Services, Workers Compensation Laws, HIPPA Compliance, FMLA/ADA Regulations, Medical Terminology, Caseload Management and Interoffice Audits.  Meticulous healthcare, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Healthcare, Finance and Legal.

  • Self-motivated
  • Data management
  • Extremely organized
  • Client assessment and analysis
  • Team leadership
  • Case Management
  • Strong verbal communication
  • Project management
  • Team liaison
  • Conflict resolution
  • Risk management processes and analysis
Work History
05/2015 to Current Workers Compensation Specialist Department Of Labor | Tucson, AZ,
  • Responsible for developing, maintaining, and managing a company's workers' compensation program.
  • Implementing all matters of the program, including claim investigations, settlements, and litigation.
  • Established, identify, improve standards and procedures for all matters relating to workers' compensation, environmental, health and safety.
  • Ensured that department milestones/goals are met and adhering to approved budgets.
  • Ensure compliance with all regulatory bodies and standards (including OSHA, EPA, OHSAS 1800:2007, etc.)
  • Offer proactive recruiting assistance.
  • Identify ways to improve policies and procedures.
  • Train and provide support to all employees.
  • Strengthened rapport/working relationships with department heads, managers and supervisors in the following area: reporting of accidents, incidents involving employees; providing written backup documentation/write-ups for employee disciplinary actions/terminations; better cooperation and assistance in employee investigation.

Key Accomplishments: 

  • Reduced the number of worker's compensation lost time claims by aggressively managing the claims and with effective placement of light duty status.
  • Implemented a pre-workout total body stretch routine, that decreased the number of workers compensation cases.  
07/2013 to 05/2015 Office Manager Bobby Rahal Automotive Group - Pittsburgh | Pittsburgh, PA,
  • Maintained front office operation for alignment with company objectives to streamline the flow and enhance services.
  • Communicate with physicians and staff, medical records department, clients and client's families to effectively meet client's needs.
  • Managed schedules, organized office functions, and overseen daily operations with 15 employees.
  • Hired, trained and on-boarded over 10 employees (staff and physicians), providing initial support that expedited staff assimilation.
  • Responsible for the accuracy and cost efficiency of clinic expenses to ensure budget goals are met.
  • Audits, reviews, and analyzes all medical documents for accuracy.
  • Continuously reviews, modifies, verifies and updates the policy and procedures.
06/2010 to 07/2013 Medical Assistant Swift Refrigerated | Glens Falls, NY,
  • Perform nursing procedures under supervision of physician or physician assistant.
  • Assist physician and physician assistant in exam rooms.
  • Escort patients to exam rooms, interviews patients, measure vital signs, and document all information in patient's chart.
  • Give instructions to patients as instructed by physician or physician assistant.
  • Ensure all related reports, labs and information is filed, current and available in patients' medical records prior to their appointment.
  • Keep exam rooms stocked with adequate medical supplies, maintain instruments, and prepare sterilization as required.
  • Take telephone messages and provide feedback and answers to patient/physician/pharmacy calls.
  • Triage and process messages from patients and front office staff to physicians and physician assistants, maintain all logs and required checks for entire clinic monthly.
01/2010 to 06/2010 Medical Assistant/Office Manager South Atlanta Medical & Rehabilitation | City, STATE,
  • Supervised and completed general office functions.
  • Developed, implemented and reviewed office policies and procedures.
  • Verified insurance authorizations benefit information, referrals, and collections.
  • Experienced with Eclipsys and Medisoft Software, assisted in medical procedures, phlebotomy, patient's vital signs, and administering injections.
  • Coordinated physician on call schedules and office schedules.
  • Human Resources management duties of hiring, explanation of benefits, unemployment, employment verification, assisted employees with personnel issues.
06/2000 to 11/2009 Injury Management Coordinator/HR Assistant Boral Bricks, Inc | City, STATE,
  • Performed a variety of general office duties including filing, typing, data entry via computer, running weekly and monthly reports, answering phones, working switchboard ordering all office supplies and coding invoices.
  • Scheduled employee drug testing; communicated results with plant managers and human resources.
  • Coordinated and scheduled meetings for regional production manager.
  • Keyed payroll for four plants (300 employees).
  • Ensured that all locations are current with OSHA Standards and First Aid, CPR, Training and AED Certification.
  • Evaluated all injuries, provided first aid, and referred to company doctor if necessary.
  • Communicated worker compensation injuries with doctors, insurance companies and plant personnel.
  • Ensured proper treatment was provided and follow up visits were made.
  • Worked with the Regional Safety Manager and ensured that the four manufacturing plants are safe and compliant environments for employees.
  • Assisted human resources in screening employees for possible employment, verifying employment, processed new hire paperwork, pay changes, status changes, terminations, and FMLA.
  • Marketing duties for employment ads in local newspapers, post internal jobs listings.

Streamline, benefits, budgeting, data entry, documentation, employee relations, developing policies, procedures and implementation, trainer/training, general office duties and management,  accounts payable and receivable, purchasing, hiring, human resources management, insurance, Internal auditor, litigation, marketing,  staff meetings, newspaper/internet recruiting, organizational, payroll, performance management, personnel, nursing, assisting physicians, scheduling physicians, scheduling support staff, phlebotomist, coding, quality, rapport, recruiting, reporting, environmental , health and safety, settlements, supervision, office technician,  triage, typing, measure vital signs, First Aid and CPR, injections, assisting physicians, Medisoft, Kronos, SAP, WIN PAK, Net Claim Systems, Ulta Pro

Expected in December, 2017 Certified Workers' Compensation Professional | Risk Management Inc., Gainesville, GA GPA:
Expected in September 2017 BLS First Aid, CPR and AED Certification, American Heart Association, CPR Plus | , Columbus, GA GPA:
Expected in October 2015 Certified OHSAS 1800 Internal Auditor, Total Compliance | , West Point, GA GPA:
Expected in 2015 Certified DOT Comprehensive Breath Alcohol Technician/Trainer | , West Point, GA GPA:
Expected in June 2013 Bachelors of Science | Health Administration/Health Management University of Phoenix, Columbus, GA GPA:
Health Administration/Health Management
Expected in January 2010 Certified Medical Assistant | KLA Medical Services, Columbus, GA GPA:
Expected in January 2010 Certified Phlebotomist | KLA Medical Services, Columbus, GA GPA:
Expected in May 1996 Associates of Science | Nursing (ADN) , Grayslake, Illinois GPA:
Nursing (ADN)
Expected in May 1993 Associates of Science | Sports Medicine Trinity College, Deerfield, Illinois GPA:
Sports Medicine

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School Attended

  • Risk Management Inc.
  • University of Phoenix
  • KLA Medical Services
  • KLA Medical Services
  • Trinity College

Job Titles Held:

  • Workers Compensation Specialist
  • Office Manager
  • Medical Assistant
  • Medical Assistant/Office Manager
  • Injury Management Coordinator/HR Assistant


  • Certified Workers' Compensation Professional
  • BLS First Aid, CPR and AED Certification, American Heart Association, CPR Plus
  • Certified OHSAS 1800 Internal Auditor, Total Compliance
  • Certified DOT Comprehensive Breath Alcohol Technician/Trainer
  • Bachelors of Science
  • Certified Medical Assistant
  • Certified Phlebotomist
  • Associates of Science
  • Associates of Science

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