Determined and proactive Executive Assistant who works with a sense of urgency to anticipate the needs of senior-level executives. Thrives in a fast paced, dynamic environment.
Plans, implements, administers, and counsels Airman and Family Readiness Center's (A&FRC) relocation, family, and other work/life services and activities provided to military members, retirees, Department of Defense (DoD) civilian members, and their families.
Assesses individual and family needs.
Interviews and assesses client's needs and concerns (e.g. family separation, personal, child care, etc); evaluates and
interprets information gathered in interviews.
Monitors and tracks each case to evaluate and ensure customer service and client satisfaction.
Compiles data to document service effectiveness, always enhancing/modifying programs as needed.
Conducts a variety of educational forums and briefings to assist serviced populations in improving work/life skills and knowledge of available resources.
Participates in implementing, maintaining and providing installation work/life services that meet community needs.
Gathers data, compiles statistics, and prepares reports for Director's submissions to base, Air Force Major Command, and higher headquarters officials. Ensures compliance with regulatory requirements and governing Air Force Instructions.
Implements marketing and public relations campaigns to ensure target populations are informed of services and activities.
Researches, writes articles, and prepares and delivers presentation on services and activities.
Designs and develops service-specific pamphlets, brochures, and audio-visual aids to disseminate community
Maintains relationships with professional associations, base agencies, and others to enhance and deliver
Arranged appropriate travel, visas, agendas, necessary contacts and country information.
Collaborated with other administrative team members, human resources and the finance department on special projects and events.
Provided logistical support to visiting executives in coordination with other Executive Assistants.
Open, read, and wrote answers to routine letters.
Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
Approved travel expenses and reimbursement requests.
Conducted screening interviews with Family Advocacy Program (FAP) clients; documented interviews and evaluated
the relevance of information collected .
Developed initial, tentative conclusions as to appropriate referral sources or recommended treatment to the Family
staff, prepared case folders and incorporated notes and appropriate forms in the folder.
Provided information on available on and off-base resources and services.
Routinely worked with multiple Air Force agencies including Legal, Security Forces, Office of Special
Investigations, Airman and Family Readiness and the Medical Clinic as a whole.
Organized bi-monthly Central Registry Board meetings with Wing-level leadership; invited members and respective unit
commanders. Administered assessment questionnaires to individuals at risk for family
maltreatment and assist other staff members in the research and evaluation of the Family Advocacy Program to
ensure compliance with DoD Directives and Air Force Family Advocacy Program standards.
Provided technical and administrative support to the Family Advocacy Program.
Entered client data and related information into the child and spouse abuse database
Responsible for assisting in the management and day to day operation of emergency shelter for children in crisis.
Provided comprehensive case management and administered intake screening/admittance of children. Compiled
and maintained data using Microsoft Office applications.
Supervised staff members and delegated tasks based on children's needs and shelter requirements.
Worked closely with sister agencies, i.e. Social Services, Child Abuse Investigators, School Officials, and
Arkansas State Police.
Facilitated limited visitation between children residing at the shelter and family members.
Created various documents, spreadsheets, and forms that streamlined shelter business.
Maintained National School Lunch program after implementing computerized version.
Reported directly to Executive Director.
Overall GPA 4.0
30 credit hours completed
Overall GPA 3.82
132 credit hours completed
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