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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Determined and proactive Executive Assistant who works with a sense of urgency to anticipate the needs of senior-level executives. Thrives in a fast paced, dynamic environment.

Highlights
  • Microsoft Office proficiency
  • Works well under pressure
  • Appointment setting
  • Customer service-oriented
  • Articulate and well-spoken
  • International travel arrangements
  • Meeting planning
  • Administrative support specialist
  • Scheduling
  • Proper phone etiquette




Education
Minot State University Minot, ND Expected in 2006 : Criminology/Criminal Justice - GPA :

Overall GPA 4.0

30 credit hours completed

Minot State University Minot, ND Expected in 2004 : Criminal Justice - GPA :

Overall GPA 3.82

132 credit hours completed

Experience
Department Of Defense - Work/Life Specialist
Moody Air Force Base, GA, 08/2012 - 05/2014

Plans, implements, administers, and counsels Airman and Family Readiness Center's (A&FRC) relocation, family, and other work/life services and activities provided to military members, retirees, Department of Defense (DoD) civilian members, and their families.

Assesses individual and family needs.

Interviews and assesses client's needs and concerns (e.g. family separation, personal, child care, etc); evaluates and

interprets information gathered in interviews.

Monitors and tracks each case to evaluate and ensure customer service and client satisfaction.

Compiles data to document service effectiveness, always enhancing/modifying programs as needed.

Conducts a variety of educational forums and briefings to assist serviced populations in improving work/life skills and knowledge of available resources.

Participates in implementing, maintaining and providing installation work/life services that meet community needs.

Gathers data, compiles statistics, and prepares reports for Director's submissions to base, Air Force Major Command, and higher headquarters officials. Ensures compliance with regulatory requirements and governing Air Force Instructions.

Implements marketing and public relations campaigns to ensure target populations are informed of services and activities.

Researches, writes articles, and prepares and delivers presentation on services and activities.

Designs and develops service-specific pamphlets, brochures, and audio-visual aids to disseminate community

resource information.

Maintains relationships with professional associations, base agencies, and others to enhance and deliver

comprehensive services.


Aldi - Executive Assistant
Ashwaubenon, WI, 02/2011 - 08/2012

Arranged appropriate travel, visas, agendas, necessary contacts and country information.

Collaborated with other administrative team members, human resources and the finance department on special projects and events.

Provided logistical support to visiting executives in coordination with other Executive Assistants.

Open, read, and wrote answers to routine letters.

Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.

Approved travel expenses and reimbursement requests.

Jams Arbitration, Meditation, And Adr Services - Family Advocacy Program Assistant
San Francisco, CA, 07/2010 - 02/2011

Conducted screening interviews with Family Advocacy Program (FAP) clients; documented interviews and evaluated

the relevance of information collected .

Developed initial, tentative conclusions as to appropriate referral sources or recommended treatment to the Family

Advocacy Program

staff, prepared case folders and incorporated notes and appropriate forms in the folder.

Provided information on available on and off-base resources and services.

Routinely worked with multiple Air Force agencies including Legal, Security Forces, Office of Special

Investigations, Airman and Family Readiness and the Medical Clinic as a whole.

Organized bi-monthly Central Registry Board meetings with Wing-level leadership; invited members and respective unit

commanders. Administered assessment questionnaires to individuals at risk for family

maltreatment and assist other staff members in the research and evaluation of the Family Advocacy Program to

ensure compliance with DoD Directives and Air Force Family Advocacy Program standards.

Provided technical and administrative support to the Family Advocacy Program.

Entered client data and related information into the child and spouse abuse database

Open Arms Shelter - Case Coordinator
City, STATE, 03/2009 - 01/2010

Responsible for assisting in the management and day to day operation of emergency shelter for children in crisis.

Provided comprehensive case management and administered intake screening/admittance of children. Compiled

and maintained data using Microsoft Office applications.

Supervised staff members and delegated tasks based on children's needs and shelter requirements.

Worked closely with sister agencies, i.e. Social Services, Child Abuse Investigators, School Officials, and

Arkansas State Police.

Facilitated limited visitation between children residing at the shelter and family members.

Created various documents, spreadsheets, and forms that streamlined shelter business.

Maintained National School Lunch program after implementing computerized version.

Reported directly to Executive Director.

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Resume Overview

School Attended

  • Minot State University
  • Minot State University

Job Titles Held:

  • Work/Life Specialist
  • Executive Assistant
  • Family Advocacy Program Assistant
  • Case Coordinator

Degrees

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