work life specialist resume example

Exceptional Family Member Program (EFMP): Responsible for establishing, implementing, and maintaining an Exceptional Family Member Program in coordination with installation EFMP components for Family Members
of active duty sponsors who have physical, developmental, emotional, or intellectual impairments/disabilities.

Assigned functions include command information and education, automated EFMP tracking, monitoring customer utilization of EFMP resources, activities, respite care, counseling and referral, advocacy, marketing, committee chairmanship, coordinating recreational and cultural activities, monitoring program compliance, and supervision.

Chairs the Garrison EFMP Committee comprised of representatives from Army Community Services, the Medical Treatment Facility, Military Personnel Division, Civilian Personnel Advisory Center, Staff Judge
Advocate, Public Affairs Office, Director of Public Works, Community Recreation Division, Child and Youth Services and School Liaison Officer.

Lead program outreach worker for 13 counties in northeastern Iowa, served as subject matter expert for advice and consultation on immediate
intervention with homeless Veterans. Often requiring ingenuity, managed internal controls, identified issues, utilized the social work process (psychosocial assessment, diagnosis, and treatment) in collaboration with interprofessional team members to develop holistic case management and consultation services including care plans to implement appropriate psychosocial treatment interventions and behavioral management strategies.

Participated in the treatment planning process with service providers and other interdisciplinary team members and participated fully in developing, planning, implementing and evaluating and following up on the needs of
the Veteran. Promoted successful disposition plans and continuity of care including consultation, community resources, advance directives, guardianship, commitments, VA benefits and other elements that may be specific to the care of the individual Veteran and families.

As a VA file clerk, prior to serving homeless Veterans, collaborated with VA healthcare providers to deliver safe
and timely service to Veterans by electronically scanning various health information documents into the VA imaging storage system. Confirmed record integrity and reviewed image quality and maintained the highest
degree of confidentiality of all health records.

ACCOMPLISHMENTS: Conducted outreach and interventions for homeless Veterans and their families for 13 counties in northeastern Iowa documenting the VA healthcare record for approximately 50 Veterans. Directly supplied clothing, food, transportation vouchers, conducted comprehensive assessments to determine eligibility for housing referrals IAW VA Homeless Veterans Policy policy.

ACCOMPLISHMENTS: Sustained 98% accuracy while processing over 30k patient records into the Vista Imaging and DSS system portal. Recognized for professional bearing then hand-picked for collateral duty as the section Timekeeping Official utilizing VATAS.

Despite additional duty as Timekeeper, rated one of the top 3 producers among all employees in the section during first year in the position.

Thoroughly assessed and monitored NCAA student-athlete’s academic needs IAW with NCAA and the university’s athletic department guidelines.

Used of open-ended questions to determine the type of tutoring assistance
that is most appropriate.

Assisted students to prioritize their issues and develop achievable plans and goals tailored to their specific needs and concerns was a routine and successful strategy.

Employed social work code of ethics to foster an environment accepting of errors, assisting with problem solving and referred student-athletes to additional campus resources as needed.

Advocated for students by teaching them how to negotiate with peers and professors through email and practicing conversational tone and style, teaching resiliency and improving knowledge of available resources.

Collaborated with campus agencies such as the student health center, writing labs, registrar, and billing. Followed guidance to make appropriate referrals to the Associate Athletic Director and staff or the campus mental health center.

ACCOMPLISHMENTS: Documented over 70 comprehensive reports on student-athlete activities in the GradesFirst portal according to athletic department criteria and regularly receive overall Outstanding (90th
percentile) ratings from all student-athletes assigned and high praise from Athletic Directors and Supervisors. Original assessment conclusions and implications in all cases were appropriate and remained in place with no
modifications.