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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Meticulous professional with extensive experience in handling customer services and administrative work from a remote location. Effectively able to meet set deadlines and process information through well-honed research skills. Well-versed in providing quality administrative and customer service support through effectively handling remote office procedures and calls.

Experience
07/2015 to
Work From Home VCC Federal Realty Investment Trust Wynnewood, PA,
  • Handle correspondence and responded to inbound calls from customers
  • Assisted callers in resolving issues by troubleshooting their problems over the telephone
  • Schedule follow up calls and set auto-responders to manage incoming email in a profound manner
  • Handle database building duties such as updating email or contact lists
  • Answered support tickets to resolve customers’ problems
11/2012 to 05/2015
Virtual HR Generalist Cope Health Solutions Pierce County, WA,
  • Assisted in ongoing HR related projects including working on job descriptions, and updating policies and procedures
  • Conducted employment verifications and investigations
  • Developed and facilitated all new-hire orientations
  • Established and monitored employee pay scales Managed the employee rewards programs
  • Audited workplace, employee and management policies and procedures
  • Developed innovative new-employee orientation programs, including safety training
  • Set up and manage social media accounts on Facebook, Twitter and LinkedIn
  • Publish blog posts and filter and reply to comments left on the blog
2012 to 11/2012
Administrative Assistant Familia Dental Elgin, IL,
  • Managed bank accounts, payrolls and tracked office budget
  • Created effective filing systems and retrieved case data efficiently as and when needed
  • Kept track of prior scheduled appointments and issue timely reminders accordingly
  • Arranged meetings and conferences
  • Managed stocks and inventory and ordered supplies
03/2010 to 11/2011
Operation Processor WELLS FARGO HOME MORTGAGE City, STATE,
  • Handling and Processing large pipeline of FHA Mortgage Loans
  • Analysis of applicants and property documentations for completeness and compliances purposes
  • Receiving and reviewing incoming work
  • Ordering all necessary verifications
  • Entering transactions into CRT/PC, and verifying accuracy
  • Resolved complex customer issues using multiple resources and records
  • Prepared, edited, distributed, and corrected specialized and complex documents
02/2007 to 06/2010
Program Coordinator MCEC City, STATE,
  • Provided guidance to mentors and students to ensure the enriching of mentoring experience
  • Oversaw and assisted with participant screening, training, matching, support, supervision, recognition and closure activities for mentors and students
  • Planned and promoted kickoff events and ensured that mentors, students and partners were aware of event particulars
  • Organized orientation sessions that outline goals, procedures and current events for mentors, students and partners
  • Formed strong collaboration with partner organizations, which included signing written agreements that outlined the program parameters and expectations among the partners and appropriate officials representing each of them
  • Acted as liaison between organizations partners supplying mentors with students
  • Oversaw and managed program on-site
  • Created and oversaw implementation of ongoing marketing and mentor recruitment plans.
08/2006 to 04/2010
Assistant Office Manager INTERNATIONAL FOOD MARKET City, STATE,
  • Trained, coached and mentored staff to ensure smooth adoption of new program
  • Prepared and distributed payroll for employees direct reports
  • Oversaw daily office operations for employees
  • Oversaw inventory and office supply purchases
  • Complied annual recommendations for end of fiscal year budgets
  • Created company's first employee manual including training and development
  • Liaised with vendors to order and maintain inventory of office supplies
  • Performed accounts receivable duties including invoicing, researching returns, discrepancies and reconciliations.
Education
Expected in 2017
BACHELOR OF ARTS: HUMAN RESOURCE MANAGEMENT
Metropolitan State University - Saint Paul, MN
GPA:
Expected in 2010
ASSOCIATE OF APPLIED SCIENCE: HUMAN RESOURCE MANAGEMENT
Saint Paul College - Saint Paul, MN
GPA:
Skills
  • Competent in basic PC operations and software including Windows OS, Internet, MS office suite and Flash
  • Solid track record of providing administrative and clerical support by working through a remote location
  • Demonstrated skills in computer maintenance and basic troubleshooting of windows
  • Skilled in data entry and data processing
  • High typing accuracy with 50WPM typing speed
  • Documented success in actively responding to support tickets with a view to resolve customers’ problems and respond to immediate inquiries
  • Well versed in budgeting, inventory maintenance, time management and task prioritization
  • Demonstrated ability to handle phone calls and correspondence effectively
  • Operational knowledge of the functioning of various office equipment including facsimile machines, scanners and photocopiers
  • Good attention to detail with ability to develop time-lined project blueprints

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Resume Overview

School Attended

  • Metropolitan State University
  • Saint Paul College

Job Titles Held:

  • Work From Home VCC
  • Virtual HR Generalist
  • Administrative Assistant
  • Operation Processor
  • Program Coordinator
  • Assistant Office Manager

Degrees

  • BACHELOR OF ARTS
  • ASSOCIATE OF APPLIED SCIENCE

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