Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Meticulous professional with extensive experience in handling customer services and administrative work from a remote location. Effectively able to meet set deadlines and process information through well-honed research skills. Well-versed in providing quality administrative and customer service support through effectively handling remote office procedures and calls.
07/2015 to Work From Home VCC Federal Realty Investment Trust – Wynnewood, PA,
- Handle correspondence and responded to inbound calls from customers
- Assisted callers in resolving issues by troubleshooting their problems over the telephone
- Schedule follow up calls and set auto-responders to manage incoming email in a profound manner
- Handle database building duties such as updating email or contact lists
- Answered support tickets to resolve customers’ problems
11/2012 to 05/2015 Virtual HR Generalist Cope Health Solutions – Pierce County, WA,
- Assisted in ongoing HR related projects including working on job descriptions, and updating policies and procedures
- Conducted employment verifications and investigations
- Developed and facilitated all new-hire orientations
- Established and monitored employee pay scales Managed the employee rewards programs
- Audited workplace, employee and management policies and procedures
- Developed innovative new-employee orientation programs, including safety training
- Set up and manage social media accounts on Facebook, Twitter and LinkedIn
- Publish blog posts and filter and reply to comments left on the blog
2012 to 11/2012 Administrative Assistant Familia Dental – Elgin, IL,
- Managed bank accounts, payrolls and tracked office budget
- Created effective filing systems and retrieved case data efficiently as and when needed
- Kept track of prior scheduled appointments and issue timely reminders accordingly
- Arranged meetings and conferences
- Managed stocks and inventory and ordered supplies
03/2010 to 11/2011 Operation Processor WELLS FARGO HOME MORTGAGE – City, STATE,
- Handling and Processing large pipeline of FHA Mortgage Loans
- Analysis of applicants and property documentations for completeness and compliances purposes
- Receiving and reviewing incoming work
- Ordering all necessary verifications
- Entering transactions into CRT/PC, and verifying accuracy
- Resolved complex customer issues using multiple resources and records
- Prepared, edited, distributed, and corrected specialized and complex documents
02/2007 to 06/2010 Program Coordinator MCEC – City, STATE,
- Provided guidance to mentors and students to ensure the enriching of mentoring experience
- Oversaw and assisted with participant screening, training, matching, support, supervision, recognition and closure activities for mentors and students
- Planned and promoted kickoff events and ensured that mentors, students and partners were aware of event particulars
- Organized orientation sessions that outline goals, procedures and current events for mentors, students and partners
- Formed strong collaboration with partner organizations, which included signing written agreements that outlined the program parameters and expectations among the partners and appropriate officials representing each of them
- Acted as liaison between organizations partners supplying mentors with students
- Oversaw and managed program on-site
- Created and oversaw implementation of ongoing marketing and mentor recruitment plans.
08/2006 to 04/2010 Assistant Office Manager INTERNATIONAL FOOD MARKET – City, STATE,
- Trained, coached and mentored staff to ensure smooth adoption of new program
- Prepared and distributed payroll for employees direct reports
- Oversaw daily office operations for employees
- Oversaw inventory and office supply purchases
- Complied annual recommendations for end of fiscal year budgets
- Created company's first employee manual including training and development
- Liaised with vendors to order and maintain inventory of office supplies
- Performed accounts receivable duties including invoicing, researching returns, discrepancies and reconciliations.
Expected in 2017 BACHELOR OF ARTS: HUMAN RESOURCE MANAGEMENT
Metropolitan State University - Saint Paul, MN
GPA:
Expected in 2010 ASSOCIATE OF APPLIED SCIENCE: HUMAN RESOURCE MANAGEMENT
Saint Paul College - Saint Paul, MN
GPA:
- Competent in basic PC operations and software including Windows OS, Internet, MS office suite and Flash
- Solid track record of providing administrative and clerical support by working through a remote location
- Demonstrated skills in computer maintenance and basic troubleshooting of windows
- Skilled in data entry and data processing
- High typing accuracy with 50WPM typing speed
- Documented success in actively responding to support tickets with a view to resolve customers’ problems and respond to immediate inquiries
- Well versed in budgeting, inventory maintenance, time management and task prioritization
- Demonstrated ability to handle phone calls and correspondence effectively
- Operational knowledge of the functioning of various office equipment including facsimile machines, scanners and photocopiers
- Good attention to detail with ability to develop time-lined project blueprints
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