Meticulous professional with extensive experience in handling customer services and administrative work from a remote location. Effectively able to meet set deadlines and process information through well-honed research skills. Well-versed in providing quality administrative and customer service support through effectively handling remote office procedures and calls.
Experience
07/2015 to
Work From Home VCCFederal Realty Investment Trust – Wynnewood, PA,
Handle correspondence and responded to inbound calls from customers
Assisted callers in resolving issues by troubleshooting their problems over the telephone
Schedule follow up calls and set auto-responders to manage incoming email in a profound manner
Handle database building duties such as updating email or contact lists
Answered support tickets to resolve customers’ problems
11/2012 to 05/2015
Virtual HR GeneralistCope Health Solutions – Pierce County, WA,
Assisted in ongoing HR related projects including working on job descriptions, and updating policies and procedures
Conducted employment verifications and investigations
Developed and facilitated all new-hire orientations
Established and monitored employee pay scales Managed the employee rewards programs
Audited workplace, employee and management policies and procedures
Developed innovative new-employee orientation programs, including safety training
Set up and manage social media accounts on Facebook, Twitter and LinkedIn
Publish blog posts and filter and reply to comments left on the blog
2012 to 11/2012
Administrative AssistantFamilia Dental – Elgin, IL,
Managed bank accounts, payrolls and tracked office budget
Created effective filing systems and retrieved case data efficiently as and when needed
Kept track of prior scheduled appointments and issue timely reminders accordingly
Arranged meetings and conferences
Managed stocks and inventory and ordered supplies
03/2010 to 11/2011
Operation ProcessorWELLS FARGO HOME MORTGAGE – City, STATE,
Handling and Processing large pipeline of FHA Mortgage Loans
Analysis of applicants and property documentations for completeness and compliances purposes
Receiving and reviewing incoming work
Ordering all necessary verifications
Entering transactions into CRT/PC, and verifying accuracy
Resolved complex customer issues using multiple resources and records
Prepared, edited, distributed, and corrected specialized and complex documents
02/2007 to 06/2010
Program CoordinatorMCEC – City, STATE,
Provided guidance to mentors and students to ensure the enriching of mentoring experience
Oversaw and assisted with participant screening, training, matching, support, supervision, recognition and closure activities for mentors and students
Planned and promoted kickoff events and ensured that mentors, students and partners were aware of event particulars
Organized orientation sessions that outline goals, procedures and current events for mentors, students and partners
Formed strong collaboration with partner organizations, which included signing written agreements that outlined the program parameters and expectations among the partners and appropriate officials representing each of them
Acted as liaison between organizations partners supplying mentors with students
Oversaw and managed program on-site
Created and oversaw implementation of ongoing marketing and mentor recruitment plans.
08/2006 to 04/2010
Assistant Office ManagerINTERNATIONAL FOOD MARKET – City, STATE,
Trained, coached and mentored staff to ensure smooth adoption of new program
Prepared and distributed payroll for employees direct reports
Oversaw daily office operations for employees
Oversaw inventory and office supply purchases
Complied annual recommendations for end of fiscal year budgets
Created company's first employee manual including training and development
Liaised with vendors to order and maintain inventory of office supplies
Performed accounts receivable duties including invoicing, researching returns, discrepancies and reconciliations.
Education
Expected in 2017
BACHELOR OF ARTS: HUMAN RESOURCE MANAGEMENT Metropolitan State University - Saint Paul, MN GPA:
Expected in 2010
ASSOCIATE OF APPLIED SCIENCE: HUMAN RESOURCE MANAGEMENT Saint Paul College - Saint Paul, MN GPA:
Skills
Competent in basic PC operations and software including Windows OS, Internet, MS office suite and Flash
Solid track record of providing administrative and clerical support by working through a remote location
Demonstrated skills in computer maintenance and basic troubleshooting of windows
Skilled in data entry and data processing
High typing accuracy with 50WPM typing speed
Documented success in actively responding to support tickets with a view to resolve customers’ problems and respond to immediate inquiries
Well versed in budgeting, inventory maintenance, time management and task prioritization
Demonstrated ability to handle phone calls and correspondence effectively
Operational knowledge of the functioning of various office equipment including facsimile machines, scanners and photocopiers
Good attention to detail with ability to develop time-lined project blueprints
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