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work from home customer service agent resume example with 2+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills
  • Transaction Processing
  • Order and Refund Processing
  • Data Entry
  • Multitasking and Prioritization
  • Customer Retention Strategies
  • Creative Problem Solving
  • Understanding Customer Needs
  • Upbeat and Positive Personality
  • Responding to Difficult Customers
  • Customer Data Confidentiality
  • Customer Service
  • Building Customer Trust and Loyalty
  • Call Documentation
  • Efficient and Detail-Oriented
  • Calm and Professional Under Pressure
  • Issue and Complaint Resolution
  • 49 wpm Typing Speed
  • Product Knowledge
  • New Patient Registration
  • Administrative and Office Support
  • Computer Skills
  • MS Office
  • Remote Office Availability
  • Inbound and Outbound Calling
Experience
Work From Home Customer Service Agent, 10/2022 - Current
Best Buy Boynton Beach, FL,
  • Coordinated with management to maintain knowledge of policies and new offerings.
  • Built trusted partnerships through open and interactive communication to earn positive customer feedback.
  • Refined and demonstrated excellent listening skills by asking probing questions and overcoming objections.
  • Updated information and details of calls and inquiries in customer service database for future reference.
  • Resolved payment issues efficiently to improve customer satisfaction and loyalty.
  • Generated summaries on issues, refunds and replacements, sending detailed updates to customers.
  • Answered inbound customer calls and responded to inquiries.
  • Documented customer information and activity in customer database.
  • Responded to billing questions by researching information.
  • Retained high level of knowledge of company's products and services to deliver information on complementary offerings and increase cross-selling.
  • Delivered step-by-step instructions to clients on navigating system and explained self-service options.
  • Maintained composure and patience in dealing with aggressive customers.
  • Developed new tactics to persuade canceling customers to stay with company.
  • Listened to client concerns and asked questions to better understand needs.
  • Worked with customers while accessing, reading and inputting information into numerous applications.
Medical Secretary, 08/2021 - 09/2022
University Of Utah Hurricane, UT,
  • Oversaw collection of admission, billing and processing documents to meet organizational expectations.
  • Answered phone calls to provide assistance, information and medical personnel access.
  • Interviewed patients to complete case histories and intake forms.
  • Performed bookkeeping duties, preparing and sending financial statements or bills.
  • Communicated with patients with compassion while keeping medical information private.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Compiled and coded patient information or data in appropriate computer system.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Scheduled and confirmed patient appointments
  • Prepared and sent financial statements to support bookkeeping functions.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Managed physician calendar, scheduling patient appointments and procedures.
  • Answered telephones and directed calls to appropriate medical or administrative staff.
  • Scheduled and confirmed patient appointments and consultations.
  • Completed relevant insurance and other claim forms.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
Manager, 08/2020 - 08/2021
Wendy's Beaufort, SC,
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Supported loss prevention initiatives to minimize theft.
  • Calculated bill totals and tax amounts.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Monitored sales performance through analysis of sales reports and comparison shopping.
  • Monitored sales floor to prevent product loss and item damage.
  • Handled opening and closing duties to keep store organized, well-stocked and running smoothly.
  • Operated cash register.
  • Maintained store and maintained appearance.
  • Replenished retail merchandise and displays to deliver strong visual presentation.
  • Developed good working relationships with store leadership and sales personnel.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
Education and Training
High School Diploma: , Expected in 05/2021
-
Hillgrove High School - Powder Springs, GA
GPA:
Status -

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Resume Overview

School Attended

  • Hillgrove High School

Job Titles Held:

  • Work From Home Customer Service Agent
  • Medical Secretary
  • Manager

Degrees

  • High School Diploma

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