LiveCareer-Resume

work from home customer service agent resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Dedicated individual consistently earning a reputation for going above and beyond to complete the goal. Strong interpersonal skills and ability to collaborate and organization with varying individuals. Substantial ability to collect, organize, and prioritize the direction of day to day operations. Proficiently detail oriented, resourceful, and dedicated in the completion of projects. Reliable Work From Home Customer Service Agent known for providing consistent availability and performance metrics. Comfortable applying scenario-driven responses or personally-researched resolutions. Talented at reaching mutually beneficial outcomes even during stressful customer service calls. Top-notch Online Customer Service Representative with extensive experience providing exceptional client engagement and support through various online channels. Proven track record of success in responding to customer inquiries, resolving complaints and managing customer accounts. Collaborative and dedicated to building long-term relationships with clients. Dedicated representative eager to utilize strong problem-solving and communication skills. Computer savvy with substantial understanding of customer service principles and internet platforms. Coachable and determined to effectively communicate products or services to customers.

Skills
  • Highly effective in use of
  • Microsoft Office suite; Word, PowerPoint, and Excel
  • Account Services
  • Strong Telephone Etiquette
  • Business Growth
  • Client Relations Skills
  • Communications Strategies
  • Issue and Complaint Resolution
  • Administrative and Office Support
  • Clerical Support
  • Customer Retention Strategies
  • Management Abilities
  • Performance Improvement
  • Technical Support and Assistance
Work History
Work From Home Customer Service Agent, 03/2023 to Current
Marriott InternationalGoleta, CA,
  • Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and
  • Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.
  • Provided empathetic and amiable communications to callers in stressful situations to support constructive outcomes and satisfactory resolutions.
  • Applied creative thinking to client questions and concerns absent from scenario-based response manuals.
  • Attended virtual department meetings, contributing to ongoing improvement initiatives and addressing emerging performance concerns.
  • Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.
  • Resolved minor to moderate technology faults, supporting constant availability and consistent performance.
  • Answered live online chats to give quick answers and solve problems faster.
  • Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
  • Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
  • Assisted clients with product questions to facilitate online ordering process.
  • Helped customers navigate website to order Product or Service online for added convenience and access to larger inventory.
Shift Manager, 01/2015 to 01/2017
Foot Locker Inc.Huntington Station, NY,
  • Assigned employees to specific duties to best meet the needs of the store
  • Reordered inventory when it dropped below predetermined levels
  • Instructed staff on appropriately handling difficult and complicated sales
  • Hired, trained and evaluated personnel in sales and marketing
  • Examined merchandise to verify that it was correctly Claired and displayed
  • Planned budgets and authorized payments and merchandise returns
  • Reported to the district manager regarding all store and staff issues
  • Completed profit and loss performance reports
  • Trained and developed new associates on POS system and key sales tactics
  • Generated repeat business through exceptional customer service
  • Conducted store inventories once per quarter.
Assistant Store Manager, 05/2019 to 03/2023
Salvation Army UsaOmaha, NE,
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Created and maintained safe and secure work environments for employees.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Assisted in recruiting, hiring and training of team members.
  • Mitigated business risks by working closely with staff members and assessing performance.
Education
: Computer Networking, Expected in 2011 to ITT Technical Institute - Owings Mills, MD
GPA:
H.S. Diploma: , Expected in 2009 to Owings Mills High School - ,
GPA:

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Resume Overview

School Attended

  • ITT Technical Institute
  • Owings Mills High School

Job Titles Held:

  • Work From Home Customer Service Agent
  • Shift Manager
  • Assistant Store Manager

Degrees

  • H.S. Diploma

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