Work From Home Customer Service Agent resume example with 13+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.
Skills
Data Entry and Maintenance
Creative Problem Solving
Call Documentation
Customer Service
Call Volume and Quality Metrics
Empathy
Communication
Active listening
Technical knowledge
Patience
Team-Oriented and Cooperative
Computer Skills
Microsoft Office Suite
Billing Adjustments and Refunds
Inbound and Outbound Calling
Excellent Attention to Detail
Document and Records Management
Database Management
Administrative and Office Support
Works well under pressure
Experience
Work From Home Customer Service Agent, 01/2021 - Current Vivint Smart Home, Inc. – Desoto, TX,
Answered inbound customer calls and responded to inquiries.
Demonstrated self-discipline, time management, ability to collaborate virtually.
Answered inbound customer calls and responded to inquiries.
Process requisitions, obtain quotes, and convert requisitions into purchase orders.
Submit purchase orders to suppliers and obtain order confirmation.
Manage new and approved contractors. Communicate requirements. Maintain files.
Identify cost-saving opportunities using competitive bidding, negotiations and service improvements.
Expedite materials and services to meet Plant requirements.
Drive continuous improvement with suppliers by driving improved service levels.
Work with Corporate Purchasing to transact long-term contracts and rentals for over 12 months. Assist Corporate Purchasing with inquiries.
Collaborate effectively with other members of the Logistics Department. Communicate concerns and issues. Work as a team to achieve the resolution.
Assist with physical inventory counts of both raw materials and finished goods. Monitoring of on-hand materials balancing and coordinating to the production schedule.
Work with the logistics team to ensure all products are counted
Operates maintenance information systems (MIS) and maintains equipment records to support applicable weapons systems.
Coordinates with maintenance management analysis to establish automated support requirements.
Maintains and audits weapon systems records.
Collects, reviews, and files documented information for planning and scheduling maintenance actions.
Maintains historical records for weapons and support systems.
Manages the weapons system configuration, Time Compliance Technical
Order (TCTO), special inspection, and time change programs and their related MIS.
Ensures accurate documentation of aerospace vehicles, engines, munitions, missiles, space systems, AGE configurations, TCTO, time change items, and special inspections.
Updated logs, wrote reports and maintained permanent records.
Maintenance Management Production Apprentice, 12/2008 - 06/2012 Joint Base Langley – City, STATE,
Scheduled and confirmed appointments.
Planned and delegated work to meet project and production goals.
Maintained daily calendars, set appointments with clients and planned daily office events.
Joint Base Langley | Eustis, Virginia
Maintenance Management Production Apprentice
12/2008 - 07/2010
Joint Base Langley | Eustis, Virginia
Maintenance Management Production Apprentice
12/2008 - 07/2010
Analyzed demand and recommended updates to calendar schedule. Promoted 100% government regulation adherence by maintaining
confidential documentation and complying with international trip customs and cabotage laws.
Set up delivery of materials to arrive in time for production start date. Submitted new system orders and completed related paperwork.
Provided delay updates and information regarding special circumstances. Entered information into system to update status reports.
Updated reports and daily logs for management use and permanent files. Delivered training, mentored and motivated junior team members to accomplish challenging workloads.
Supervised and completed flight line foreign object prevention walks. Prioritized and organized tasks to efficiently accomplish service goals.
Juggled multiple projects and tasks to ensure high quality and timely deliver
Education and Training
Bachelor’s Degree: Business Studies, Expected in 05/2019 - Claire & Wales University - , GPA:
Associates Degree: Culinary Arts, Expected in 05/2016 - ECPI, Culinary Institute of Virginia - , GPA:
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