Work From Home Customer Service Agent resume example with 13+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.

  • Data Entry and Maintenance
  • Creative Problem Solving
  • Call Documentation
  • Customer Service
  • Call Volume and Quality Metrics
  • Empathy
  • Communication
  • Active listening
  • Technical knowledge
  • Patience
  • Team-Oriented and Cooperative
  • Computer Skills
  • Microsoft Office Suite
  • Billing Adjustments and Refunds
  • Inbound and Outbound Calling
  • Excellent Attention to Detail
  • Document and Records Management
  • Database Management
  • Administrative and Office Support
  • Works well under pressure
Work From Home Customer Service Agent, 01/2021 - Current
Vivint Smart Home, Inc. Desoto, TX,
  • Answered inbound customer calls and responded to inquiries.
  • Demonstrated self-discipline, time management, ability to collaborate virtually.
  • Experience resolving customer issues, billing, and/or handling product Q&A.
  • Interest in learning new technologies.
  • Experience promoting and/or selling products and services.
  • Demonstrated communication skills.
  • Discussed and set up payment plans for services.
  • Responded to billing questions by researching information.
  • Assisted customers with questions regarding products and services, delivering exceptional experiences through responsive service.
  • Updated information and details of calls and inquiries in customer service database for future reference.
  • Maintained composure and patience in dealing with aggressive customers.
  • Worked with customers while accessing, reading and inputting information into numerous applications.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Supply Chain Coordinator, 01/2018 - 12/2021
Ocean Spray Richmond, VA,
  • Answered inbound customer calls and responded to inquiries.
  • Process requisitions, obtain quotes, and convert requisitions into purchase orders.
  • Submit purchase orders to suppliers and obtain order confirmation.
  • Manage new and approved contractors. Communicate requirements. Maintain files.
  • Identify cost-saving opportunities using competitive bidding, negotiations and service improvements.
  • Expedite materials and services to meet Plant requirements.
  • Drive continuous improvement with suppliers by driving improved service levels.
  • Work with Corporate Purchasing to transact long-term contracts and rentals for over 12 months. Assist Corporate Purchasing with inquiries.
  • Collaborate effectively with other members of the Logistics Department. Communicate concerns and issues. Work as a team to achieve the resolution.
  • Assist with physical inventory counts of both raw materials and finished goods. Monitoring of on-hand materials balancing and coordinating to the production schedule.
  • Work with the logistics team to ensure all products are counted
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Maintenance Management Production Apprentice, 07/2012 - 10/2017
Joint Base Langley City, STATE,
  • Coordinated with maintenance supervision and offered recommendations on aircraft availability, maintenance capabilities, and limiting factors
  • Use automated system to schedule and monitor maintenance activities' workload.
  • Schedules maintenance jobs, helps establish work priorities, and monitors completion.
  • Monitors aircraft maintenance scheduling effectiveness.
  • Operates maintenance information systems (MIS) and maintains equipment records to support applicable weapons systems.
  • Coordinates with maintenance management analysis to establish automated support requirements.
  • Maintains and audits weapon systems records.
  • Collects, reviews, and files documented information for planning and scheduling maintenance actions.
  • Maintains historical records for weapons and support systems.
  • Manages the weapons system configuration, Time Compliance Technical
  • Order (TCTO), special inspection, and time change programs and their related MIS.
  • Ensures accurate documentation of aerospace vehicles, engines, munitions, missiles, space systems, AGE configurations, TCTO, time change items, and special inspections.
  • Updated logs, wrote reports and maintained permanent records.
Maintenance Management Production Apprentice, 12/2008 - 06/2012
Joint Base Langley City, STATE,
  • Scheduled and confirmed appointments.
  • Planned and delegated work to meet project and production goals.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Joint Base Langley | Eustis, Virginia
  • Maintenance Management Production Apprentice
  • 12/2008 - 07/2010
  • Joint Base Langley | Eustis, Virginia
  • Maintenance Management Production Apprentice
  • 12/2008 - 07/2010
  • Analyzed demand and recommended updates to calendar schedule. Promoted 100% government regulation adherence by maintaining
  • confidential documentation and complying with international trip customs and cabotage laws.
  • Set up delivery of materials to arrive in time for production start date. Submitted new system orders and completed related paperwork.
  • Provided delay updates and information regarding special circumstances. Entered information into system to update status reports.
  • Updated reports and daily logs for management use and permanent files. Delivered training, mentored and motivated junior team members to accomplish challenging workloads.
  • Supervised and completed flight line foreign object prevention walks. Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely deliver
Education and Training
Bachelor’s Degree: Business Studies, Expected in 05/2019
Claire & Wales University - ,
Associates Degree: Culinary Arts, Expected in 05/2016
ECPI, Culinary Institute of Virginia - ,

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Resume Overview

School Attended

  • Claire & Wales University
  • ECPI, Culinary Institute of Virginia

Job Titles Held:

  • Work From Home Customer Service Agent
  • Supply Chain Coordinator
  • Maintenance Management Production Apprentice
  • Maintenance Management Production Apprentice


  • Bachelor’s Degree
  • Associates Degree

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