LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Skills
  • Client Relations Skills
  • Call Center Operations
  • Customer Data Confidentiality
  • Communications Strategies
  • Building Customer Trust and Loyalty
  • Call Documentation
  • Responding to Difficult Customers
  • Training Junior Team Members
  • High-Volume Environments
  • Efficient and Detail-Oriented
  • Strong Telephone Etiquette
  • Call Control
  • Issue and Complaint Resolution
  • Calm and Professional Under Pressure
  • Order and Refund Processing
  • Computer Proficiency
Education
Anson high school Anson Texas , Expected in 05/2015 High school diploma : - GPA :
Work History
Iqor - Work From Home Customer Service Agent
North Charleston, SC, 10/2020 - 06/2022


  • Complaint resolution Inbound call management Planning
  • Coordination Recordkeeping
  • Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.
  • Documented calls according to Type policies for use in performance measurement and business progress tracking.
  • Performed independent research to solve complex issues, employing resources such as Type and Type.
  • Attended virtual department meetings, contributing to ongoing improvement initiatives and addressing emerging performance concerns.
  • Applied creative thinking to client questions and concerns absent from scenario-based response manuals.
  • Provided empathetic and amiable communications to callers in stressful situations to support constructive outcomes and satisfactory resolutions.
  • Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.
  • Answered live online chats to give quick answers and solve problems faster.
  • Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
  • Maintained positive and professional attitude toward customers to foster positive experiences resulting in repeat online purchases.
  • Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs.
University Of Iowa - Pharmacy Technician Trainee
Iowa City, IA, 12/2018 - 10/2020
  • Minimized risk and maintained accuracy through consistent adherence to proper medication-handling techniques and industry best practices
  • Reconciled account issues and resolved prescription problems via telephone and at counter
  • Maintained readiness for day's business by properly setting up cash drawers and stocking supplies
  • Maintained efficiency by balancing customer needs with pharmacy workload
  • Prevented recordkeeping and service errors with accurate data entry, verifying all information and correcting issues immediately
  • Assisted with billing, entering orders with high accuracy and verifying insurance
  • Handled prescription orders at counter, in drive-thru line, and via delivery service
  • Kept over-the-counter medications and other pharmacy-related supplies well-organized and stocked for customers
  • Supported pharmacists by measuring, counting and labeling prescriptions
  • Obtained timely payments from customers and insurance companies
  • Calculated medication dispensing charges and equipment use fees for hospital patients.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Reviewed and verified customer information and insurance provider information.
  • Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
University Of Iowa - Pharmacy Technician Trainee
Cedar Rapids, IA, 08/2018 - 12/2018
  • Completed prior authorizations with drs office and insurance to get meds approved for patients took inbound calls from doctors to complete prior auth made outbound calls to insurance company to approve medication
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Reviewed and verified customer information and insurance provider information.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Completed insurance forms and billed insurance companies.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Canton Manor - Direct Support Professional
Canton, MS, 06/2015 - 06/2018
  • Helped clients to gain independence and quality of life through company services
  • Wrote reports detailing support and service provided throughout each shift
  • Supported client social and learning needs and environment as directed.

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Resume Overview

School Attended

  • Anson high school

Job Titles Held:

  • Work From Home Customer Service Agent
  • Pharmacy Technician Trainee
  • Pharmacy Technician Trainee
  • Direct Support Professional

Degrees

  • High school diploma

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