LiveCareer
LiveCareer
  • Dashboard
  • Jobs
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Education
      • Administrative
      • Medical
      • Human Resources
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Nursing
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • View All
    • Resume Services
    • Resume Formats
    • Resume Review
    • How to Write a Resume
    • CV Examples
    • CV Formats
    • CV Templates
    • Resume Objectives
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • Business Operations
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Jobs
    • Mobile App
    • Job Search
    • Job Apply Tool
    • Salary Calculator
    • Business Letters
    • Job Descriptions
  • Questions
  • Resources
  • About
  • Contact
  • 0Notifications
    • Notifications

      0 New
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Work From Home Customer Service Agent
Please provide a type of job or location to search!
SEARCH

Work From Home Customer Service Agent Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
WORK FROM HOME CUSTOMER SERVICE AGENT
Summary

Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Dedicated [Job Title] talented at processing high volumes of error-free transactions and meeting departmental goals. Offering [Number] years of experience in quickly resolving [Type] issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations.

Innovative [Job Title] focused on maintaining high levels of accuracy as well as achieving customer service and sales goals. Proven ability to establish rapport with clients and exceed all sales goals. In-depth knowledge of [Software] and [Software].

Effective [Job Title] with [Number] years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.

Friendly and efficient [Job Title] devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding [Industry] standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Cheerful and upbeat [Job Title] with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving CRM issues.

Capable [Job Title] knowledgeable about managing [Type] routes while providing top-notch customer service to customers. Efficient, well-organized and service-oriented team player focused on keeping customers happy and surpassing sales and support objectives. Experienced in managing paperwork, collecting payments and resolving issues.

Energetic and reliable [Job Title] well-trained in overseeing CRM for high-end merchandise environments. Proven performer leverages superior communication and relationship-building strengths. Detailed focus to increase and retain long-term customers.

Hardworking [Job Title] accustomed to fast-paced [Type] call center environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in [Industry] standards and best practices.

Flexible [Job Title] with [Number] years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients.

Resourceful [Job Title] gifted in connecting with business customers to meet account needs, drive growth and build retention. Knowledgeable about [Product or Service] and skilled at meeting and exceeding sales targets. Service-oriented and quality-focused with demonstrated success over [Number] years of [Industry] experience.

Positive, upbeat [Job Title] brings more than [Number] years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Personable, friendly and solution-oriented [Job Title] with over [Number] years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, [Area of expertise], time management and sales. Dedicated to customer loyalty and satisfaction.

Enthusiastic Client Service professional with [Number] years of client interface experience. Well-versed in [Industry] products, services and consumer trends. Skilled in both individual and team roles, with expertise in training and mentoring new staff on company objectives.

Diligent [Job Title] offering [Number]-year record in customer support and strong aptitude for working with little supervision in remote environments. Competent in listening to customer needs, meeting quality standards and staying current on product and service updates. Highly empathetic and supportive team player.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Poised [Job Title] offering [Number] years of experience in [Industry] sector. Dynamic professional with mentoring and coaching skills. Committed to finding effective solutions that improve customer relationships.

Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. Expert in [Type] product issues with dedication to increasing productivity through close analysis of [Type] tasks. Proven history of increasing customer satisfaction.

Bilingual Customer Service Representative with proven ability to quickly and effectively resolve complaints and issues. Well-trained and composed in busy call center settings. Proficient in [Software].

Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Able to identify and resolve concerns while promoting new products and meeting sales objectives.

Results-driven [Job Title] leveraging [Number] years of proven skills in establishing strong rapport with clients. Highly-knowledgeable in [Product or Service] offerings, [Software] use and [Skill]. Collaborative team player diligent about contributing to achievement of group goals.

Technologically-savvy [Job Title] with proven customer service, time management and multitasking abilities. Attentive to customer needs and able to break down technical problems to develop effective solutions.

Outgoing [Job Title] with [Number] years of experience in [Type] customer service. Skilled at closing sales, answering questions quickly and handling [Type] issues professionally. Trained in [Software] use with extensive knowledge of [Area of expertise].

Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive and adaptable to changing conditions. Proficient in [Type] regulations and procedures.

Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in [Product or Service] solutions.

Dedicated [Job Title] talented at processing high volumes of error-free transactions and meeting departmental goals. Offering [Number] years of experience in quickly resolving [Type] issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations.

Skills
  • Credit card payment processing
  • Report generation
  • Report creation
  • Call center experience
  • Troubleshooting
  • Data evaluation
  • Technologically savvy
  • High-energy attitude
  • Customer relations
  • Quality control
  • Microsoft Office expertise
  • Problem-solving abilities
  • Quality assurance controls
  • Product organization
  • [Industry] regulations knowledge
Experience
Work From Home Customer Service AgentAlorica | Chuckey, TN | December 2020 - Current
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
  • Assessed customer needs and upsold products and services to maximize [Type] sales.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Reviewed account and service histories to identify trends and issues.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Educated customers on special pricing opportunities and company offerings.
  • Interviewed customers regarding [Type] issues and reported feedback to management team.
  • Translated services for [Number]-person team to serve [Language]-speaking customer needs.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Documented conversations with customers to track requests, problems and solutions.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Trained [Number] new employees each [Timeframe] in procedures and policies in order to maximize team performance.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Exceeded company productivity standards [Number]% on consistent basis, handling more than [Number]% of quota each day.
  • Worked with [Job title] to develop customer service improvement initiatives.
  • Upheld privacy and security requirements established by [Type] regulatory agencies.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Ranked in top [Number]% for customer satisfaction among [Number] competing [Job titles].
  • Updated [Type] system with order specifics and customer details, preferences and billing information.
  • Shared detailed information regarding [Product or Service] options to help customers make decisions.
  • Answered [Number] daily phone calls to resolve [Type] customer issues.
  • Consulted with customers regarding [Product or Service] needs, addressing [Type] concerns.
  • Ranked as most effective in [Action] out of [Number] representatives.
  • Exceeded [Timeframe] service goals while leveraging customer service, sales and employee management best practices.
  • Maximized customer satisfaction by handling more than [Number] customer email and telephone interactions each day.
  • Managed needs of [Type] customers in busy [Type] environment alongside team of [Number] customer relations professionals.
  • Executed [Number] outbound calls each week to existing customers, resulting in [Number]% increase in sales.
  • Mentored junior team members and managed employee relationships.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Processed customer account changes using [Software].
Customer Service Representative AgentAdvanced Call Center Technologies | Johnson City, TN | June 2017 - September 2019
  • Assessed customer needs and upsold products and services to maximize [Type] sales.
  • Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Reviewed account and service histories to identify trends and issues.
  • Interviewed customers regarding [Type] issues and reported feedback to management team.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Exceeded company productivity standards [Number]% on consistent basis, handling more than [Number]% of quota each day.
  • Trained [Number] new employees each [Timeframe] in procedures and policies in order to maximize team performance.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Translated services for [Number]-person team to serve [Language]-speaking customer needs.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
  • Documented conversations with customers to track requests, problems and solutions.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Worked with [Job title] to develop customer service improvement initiatives.
  • Educated customers on special pricing opportunities and company offerings.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Upheld privacy and security requirements established by [Type] regulatory agencies.
  • Answered [Number] daily phone calls to resolve [Type] customer issues.
  • Maximized customer satisfaction by handling more than [Number] customer email and telephone interactions each day.
  • Ranked in top [Number]% for customer satisfaction among [Number] competing [Job titles].
  • Executed [Number] outbound calls each week to existing customers, resulting in [Number]% increase in sales.
  • Shared detailed information regarding [Product or Service] options to help customers make decisions.
  • Updated [Type] system with order specifics and customer details, preferences and billing information.
  • Consulted with customers regarding [Product or Service] needs, addressing [Type] concerns.
  • Processed customer account changes using [Software].
  • Mentored junior team members and managed employee relationships.
  • Exceeded [Timeframe] service goals while leveraging customer service, sales and employee management best practices.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed needs of [Type] customers in busy [Type] environment alongside team of [Number] customer relations professionals.
  • Ranked as most effective in [Action] out of [Number] representatives.
Call Center RepresentativeAdvanced Call Center Technologies | Johnson City, TN | May 2011 - October 2011
  • Resolved average of [Number] inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Documented customer inquiries and feedback, including service delivery suggestions in company database.
  • Maintained high-volume workload within fast-paced environment by assisting [Number] clients per [Timeframe] and consistently meeting performance benchmarks.
  • Addressed [Type] and [Type] problems by researching and resolving concerns through effective [Skill] and [Area of expertise].
  • Ranked in top [Number]% for customer satisfaction among [Number] competing [Job titles].
  • Used prescribed call lists to place up to [Number] calls per day in fast-paced environments and maintained [Number]% conversion rate.
  • Trained new employees on [Type] and [Type] processes to promote efficiency and productivity team-wide.
  • Processed customer account changes using [Software].
  • Delivered customer support to [Number] callers each [Timeframe].
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Corresponded with [Type] department team members to build and implement successful solutions to customer problems.
  • Promoted [Product or Service] offerings to drive growth and exceed benchmarks.
  • Answered multi-line call system with consistent [Number] second answer speed, resulting in [Number]% of calls being answered per [Timeframe].
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Accurately documented calls and caller information in [Type] software and made updates to data as needed.
  • Negotiated with over [Number] vendors to expedite product shipments and backorders.
  • Maintained [Number]% satisfaction rating with customers by providing exceptional service and support.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
  • Shared detailed information regarding [Product or Service] options to help customers make decisions.
  • Analyzed reports on improvements to bring effectiveness to [Type] department, improving efficiency [Number]%.
  • Exceeded company productivity standards [Number]% on consistent basis, handling more than [Number]% of quota each day.
  • Improved call management database [Number]% by frequently changing and updating customer contact information.
  • Ranked as most effective in [Action] out of [Number] representatives.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Handled escalated customer service concerns from [Job title]s and [Job title]s to preserve revenue streams from key customers.
  • Answered, screened and processed over [Number] calls daily by using call management system and web-based communications.
  • Assisted [Number]+ callers per week in fast-paced environment.
  • Documented conversations with customers to track requests, problems and solutions.
  • Consulted with customers regarding [Product or Service] needs, addressing [Type] concerns.
  • Completed up to [Number] outgoing calls per day according to assigned call list.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Achieved or exceeded [Number]% satisfaction rating on consistent basis.
Education and Training
High School DiplomaChuckey Doak High School | | Afton, TN | May 2010
Picture.
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Alorica
  • Advanced Call Center Technologies

School Attended

  • Chuckey Doak High School

Job Titles Held:

  • Work From Home Customer Service Agent
  • Customer Service Representative Agent
  • Call Center Representative

Degrees

  • High School Diploma

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Work-From-Home-Customer-Service-Agent-resume-sample

Work From Home Customer Service Agent

Alorica, Southwest Gas Corp

Henderson, Nevada

Work-From-Home-Customer-Service-Agent-resume-sample

Work From Home Customer Service Agent

Milton, Florida

Work-From-Home-Customer-Service-Agent-resume-sample

Work From Home Customer Service Agent

Amazon

Dallas, Texas

About
  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
Help & Support
  • Work Here
  • Contact Us
  • FAQs
Languages
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
Customer Service
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2021, Bold Limited. All rights reserved.