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Work From Home Customer Service Agent Resume Example

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WORK FROM HOME CUSTOMER SERVICE AGENT
Professional Summary

Familiar with diverse banking and investment products, including deposit accounts and loans. Competent in setting up services, transferring funds and helping with complex transactions. Positive and upbeat with strong communication and problem-solving abilities. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies. Familiar with diverse banking and investment products, including deposit accounts and loans. Competent in setting up services, transferring funds and helping with complex transactions. Promoting customer engagement with positive attitude and winning smile. Career background as Mortgage Consultant with busy banks and financial institutions. Consistently honest with commitment to excellence.

Skills
  • Credit card processing
  • Communication Skills
  • Problem Solving
  • Creative Problem Solving
  • Creativity
  • Deposit and Withdrawal Management
  • Sales
  • Cash Handling
  • Accurate Money Handling
  • 50-55 WPM typing speed
  • Loans
  • Rapid 10-key data entry
  • Customer Accounts Management
Work History
07/2020 - CurrentMortgage Loan Processor Assistant | Navy Federal Credit Union - Pensacola, FL
  • Consulted with outside vendors to identify and resolve loan closing issues.
  • Set up, stored and updated customer files, department records and regulatory paperwork.
  • Produced and submitted completed loan packages to title and escrow professionals.
  • Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
  • Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
  • Verified credit histories, personal references and employment backgrounds for each applicant.
  • Developed team communications and information for 21 meetings.
05/2019 - 01/2020Work From Home Customer Service Agent | Support.Com Inc. - Sunnyvale, CA
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Handled over 30 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Educated customers how to use company systems, complete forms and obtain desired services.
  • Recommended products to customers and suggested other options if preferred product was unavailable.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
06/2014 - 02/2019Customer Service Cashier | Navy Exchange Service Command - Coronado, CA
  • Handled approximately 250 daily credit and cash transactions for customers with accuracy and speed.
  • Educated customers on promotions to enhance sales.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Counted money in drawers at beginning and end of each shift.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
  • Used POS system to enter orders, process payments, and issue receipts.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
08/2003 - 06/2014Home Mortgage Consultant | West Asset Management - Texarkana, AR
  • Presented, explained and processed home loan documents such as Delinquent Accounts and Payment plans to borrowers
  • Advised clients on loan process and specialized topics in home purchasing such as FHA Loans and Loan Modifications
  • Assessed clients' financial data to determine loan suitability
  • Collaborated with and facilitated communications between borrowers and lenders to obtain ideal loans for home purchases
  • Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act
  • Recommended loan approvals and denials based on customer loan application reviews
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Maintained excellent attendance record, consistently arriving to work on time
  • Handled 25-30 calls per day to address customer inquiries and concerns
Education
10/2018Brightwood College, San Diego, CACertification: Medical Assisting
11/2014Family Health And Services, San Diego, CACertificate: Phlebotomy
05/2002Atlanta High School, Atlanta, TXHigh School Diploma:
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Resume Overview

Companies Worked For:

  • Navy Federal Credit Union
  • Support.Com Inc.
  • Navy Exchange Service Command
  • West Asset Management

School Attended

  • Brightwood College
  • Family Health And Services
  • Atlanta High School

Job Titles Held:

  • Mortgage Loan Processor Assistant
  • Work From Home Customer Service Agent
  • Customer Service Cashier
  • Home Mortgage Consultant

Degrees

  • Certification : Medical Assisting
    Certificate : Phlebotomy
    High School Diploma :

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