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work from home customer service agent resume example with 10+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Interpretation and Translation Services
  • Excellent Attention to Detail
  • Strong Telephone Etiquette
  • Adaptable and Flexible
  • Call Control
  • Policy Development and Enforcement
  • Calm and Professional Under Pressures
  • Multitasking and Time Management
  • MS Office
  • Self-Motivated
  • Flexible and Adaptable
  • Complaint Resolution
  • Problem-Solving Abilities
  • Critical Thinking
  • Inbound And Outbound Calling
  • Listening Skills
Work History
05/2021 to 08/2022
Work From Home Customer Service Agent Best Buy Cuyahoga Falls, OH, Houston, TX
  • Resolved minor to moderate technology faults, supporting constant availability and consistent performance.
  • Documented calls according to company policies for use in performance measurement and business progress tracking.
  • Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.
  • Applied creative thinking to client questions and concerns absent from scenario-based response manuals.
  • Provided empathetic and amiable communications to callers in stressful situations to support constructive outcomes and satisfactory resolutions.
  • Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
  • Answered live online chats to give quick answers and solve problems faster.
  • Maintained positive and professional attitude toward customers to foster positive experiences resulting in repeat online purchases.
  • Attended virtual department meetings, contributing to ongoing improvement initiatives and addressing emerging performance concerns.
  • Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.
  • Responded to website and email inquiries within 24 hours to maintain customer satisfaction and generate positive reviews
12/2014 to 05/2019
Store Manager Spencer Gifts, Llc Olympia, WA, Houston, TX
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Resolved customer inquiries and complaints from multiple channels with moderate supervision.
  • Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained new personnel regarding company operations, policies and services.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Promoted to Store Manager within 1 year with company
05/2010 to 03/2015
Money Center Associate Trinity Health Corporation Fresno, CA, Houston, TX
  • Performed various money center services to customers.
  • Handled tax preparation for employees and customers.
  • Answered department phone calls.
  • Updated and maintained long-term accounts.
  • Balanced safe, prepared tills and prepared register bags for next sales date.
  • Trained new employees on proper cash routines, procedures and requirements.
  • Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
  • Investigated financial inconsistencies to solve discrepancies and reported to manager.
  • Researched and resolved account discrepancies.
  • Trained new associates on POS system and key sales tactics to run cash office.
  • Communicated guest and employee requests to management for issue resolution.
  • Fielded phone calls to main business line to gather information and answer inquiries.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Managed over 50 customer calls per day.
Education
Expected in 2024 to to
Associate of Applied Science: Nursing
Houston Community College - Houston, TX
GPA:

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Resume Overview

School Attended

  • Houston Community College

Job Titles Held:

  • Work From Home Customer Service Agent
  • Store Manager
  • Money Center Associate

Degrees

  • Associate of Applied Science

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