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work from home customer service agent resume example with 2+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Reliable, knowledgeable, and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Reliable Dental Assistant with 1 year of experience efficiently handling administrative tasks and assisting chairside with dental procedures. Expert in assisting with 2-hand procedures, setting up exam rooms, taking dental radiographs, problem solving and preparing materials for impressions or restorations. Team-focused with commitment to providing exceptional care to all patients.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Skills
  • Cast Pouring, Trimming and Polishing
  • Emergency Dental Care
  • Preliminary and Custom Impressions
  • Bite Assessments
  • Temporary Restoration Fabrication
  • Health Record Documentation
  • Medical Charting
  • Advising Patients
  • Oral Health Assessments
  • Taking X-Rays
  • Patient Data Gathering
  • Restorative Dentistry
  • Tooth Repairs
  • Critical Thinking
  • Diagnosis and Treatment
  • Dentrix Proficiency
  • Staff Scheduling Procedures
  • Building Customer Trust and Loyalty
  • Strong Telephone Etiquette
  • Courteous with Strong Service Mindset
  • Upbeat and Positive Personality
  • Client Relations Skills
  • Responding to Difficult Customers
  • Business Growth
  • Customer Data Confidentiality
  • Call Documentation
  • Call Center Operations
  • Data Entry and Maintenance
  • Calm and Professional Under Pressure
  • Customer Retention Strategies
  • High-Volume Environments
  • Call Control
  • Efficient and Detail-Oriented
  • Communications Strategies
  • Computer Proficiency
  • Technical Support and Assistance
  • Proficiency in Microsoft Office and G Suite
  • Cold Calling
Work History
Work From Home Customer Service Agent, 09/2021 to 09/2022
Best BuyYonkers, NY,
  • Contributed ideas, decision-making skills and good judgment to achieve objectives.
  • Resolved customer inquiries and complaints from multiple channels with moderate supervision.
  • Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort.
  • Developed relationships with customers and used product and process knowledge to provide unrivaled customer experiences.
  • Answered live online chats to give quick answers and solve problems faster.
  • Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
  • Maintained positive and professional attitude toward customers to foster positive experiences resulting in repeat online purchases.
Work From Home Customer Service Agent, 02/2020 to 09/2021
Best BuyAlexandria, LA,
  • Attended virtual department meetings, contributing to ongoing improvement initiatives and addressing emerging performance concerns.
  • Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.
  • Provided empathetic and amiable communications to callers in stressful situations to support constructive outcomes and satisfactory resolutions.
  • Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.
  • Resolved minor to moderate technology faults, supporting constant availability and consistent performance.
  • Helped customers navigate website to order Product or Service online for added convenience and access to larger inventory.
Dental Assistant, 10/2022 to Current
Northwell HealthMamaroneck, NY,
  • Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Educated patients by giving oral hygiene, plaque control and postoperative instructions.
  • Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
  • Supported dentists during procedures, assisting dental fillings, permanent and temporary crowns and sealants.
  • Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
Education
College Diploma : Dental Assisting, Expected in 09/2021 to United Education Institute - Morrow, GA,
GPA:
Certifications
  • Certified Dental Assistant
  • radiology License 2021-present
,
Languages
English:
Native or Bilingual
Negotiated:

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Resume Overview

School Attended

  • United Education Institute

Job Titles Held:

  • Work From Home Customer Service Agent
  • Work From Home Customer Service Agent
  • Dental Assistant

Degrees

  • College Diploma

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