work from home customer service agent resume example with 7+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Enthusiastic leader eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of task and goals and training in many areas. Motivated to learn, grow and excel at any company. Personable Customer Service professional offering over 10 years of experience resolving account and service concerns for a variety of customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

  • First Aid/CPR
  • Self-motivated professional
  • Responsible
  • Team building
  • Excellent work ethic
  • Relationship-Building
  • Reading comprehension
  • Computer proficiency
  • Good telephone etiquette
  • Customer Service
  • Written Communication
  • Flexible & Adaptable
  • MS Office
  • Compassion
  • Verbal and written communication
  • Critical thinking
  • Cultural awareness
  • Troubleshooting
  • Teamwork
  • Clerical
  • Complaint Resolution
  • Call Center
  • Credit Card Processing
  • Order Fulfillment
  • Inbound And Outbound Calling
Work History
03/2020 to Current
Work From Home Customer Service Agent Firstgroup Plc Lakewood, WA,
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Educated customers on promotions to enhance sales.
  • Responded to customer requests for products, services and company information.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Worked under strict deadlines and responded to service requests and emergency call-outs
10/2018 to 03/2021
Daycare Director Community Care Of Rutherford County Mount View Estates, TN,
  • Recruited, selected and retained quality administrators, teachers and support staff.
  • Organized and engaged in recreational activities such as games and puzzles.
  • Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
  • Recruited, selected and retained high-quality staff to reduce turnover and foster stability.
  • Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
  • Hired and mentored well-qualified job applicants for teaching and support staff roles, boosting program success.
  • Interviewed 100 parents and children for enrollment.
  • Identified signs of potential emotional or developmental concerns in children and brought to parent or guardian attention.
  • Communicated with owners, board members and support team concerning personnel matters.
  • Monitored and observed child progress, interactions and behavior and reported findings to parents.
  • Furnished facility with supplies, equipment, food and materials to foster social and cognitive development.
  • Evaluated staff and offered guidance to enhance knowledge, skills and professional development to optimize learning environment.
  • Reviewed and evaluated new and current programs to determine effectiveness and compliance with state, local, and federal regulations and recommended any necessary modifications.
  • Recruited, hired and evaluated primary and supplemental staff and recommended personnel actions for programs and services.
  • Monitored students' progress and provided students and teachers with assistance in resolving problems.
11/2013 to 06/2018
Department Manager Unifi Albany, NY,
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Developed and implemented plans to maximize sales and meet or exceed goals and objectives.
  • Arranged sales incentives with store management and vendor representatives to reward deserving team members for exceeding expectations.
  • Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
  • Oversaw and improved product deliveries worth over $1,000,000 per year through efficient coordination of daily operations.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Continuously encouraged all employees within the electronic department to present positive, exemplary image to customers through communication and knowledge.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Communicated with managers of other departments to maintain transparency.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Rotated merchandise and displays to feature new products and promotions.
Expected in 05/2022
No Degree: Computer Science
Georgia State University - Atlanta, GA
Expected in 05/2013
High School Diploma:
Mcnair High School - Atlanta, GA

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Resume Overview

School Attended

  • Georgia State University
  • Mcnair High School

Job Titles Held:

  • Work From Home Customer Service Agent
  • Daycare Director
  • Department Manager


  • No Degree
  • High School Diploma

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