Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Online Customer Service Commerce with demonstrated skills in dedicated support, organization and problem-solving. Proven strengths in establishing rapport with customers and building lucrative performer leverages superior communication and relationship-building strengths. Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in customer care solutions.

Hardworking warehouse associate with excellent materials handling, storage management and shipment preparation skills. Dependable Warehouse professional with excellent time management, equipment operation and teamwork abilities. Knowledgeable about OSHA requirements and general safety practices. Driven to improve efficiency and quality by adhering to company procedures.

Skills
  • Customer Contact
  • Customer Billing
  • Product Knowledge
  • Sales Goals
  • Troubleshooting Technical Issues
  • Invoicing
  • Billing Inquiries
  • Microsoft Operating Systems
  • Scheduling
  • Product Location
  • Sales
  • Technical Support
  • Customer Checkout
  • Expediting Orders
  • Inbound Sales
  • Excellent Communication Skills
  • Oracle PeopleSoft
  • Strong Interpersonal Skills
  • Logging Paperwork
  • Package Preparation
  • Package Loading
  • Package Unloading
  • Shipping and Receiving
  • Teamwork
  • Fragile Item Handling
  • Material Storage
  • Due Diligence
  • Product Sealing
  • Sorting
  • Store Merchandising
  • Occupational Health and Safety
  • Scanners
Education and Training
Myers Park High School Charlotte, NC Expected in 06/2019 High School Diploma : - GPA :
Central Piedmont Community College Charlotte, NC, Expected in 05/2022 Associate of Arts : Associate of Business: Entrepreneurship - GPA :
Experience
Firstgroup Plc - Work From Home Customer Service Agent
Las Vegas, NV, 10/2019 - Current
  • Assessed customer needs and upsold products and services to maximize sales.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • 120+ inbound calls per day and directed to designated individuals or departments.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Supported customers with online billing, access and account issues.
  • Assisted customers with various types of technical issues via email, live chat and telephone.
Huttig - Central Florida - Warehouse Associate
Hooksett, NH, 02/2018 - 10/2019
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
  • Recognized defective material and reported issues to management to facilitate prompt resolution.
  • Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
  • Eliminated downtime to maximize revenue by providing top product and material delivery quality control.
  • Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
  • Affixed accurate labels to customer packages to prevent unnecessary delays in loading and shipping of ordered goods.
  • Organized and positioned product cases in produce warehouse and walk-in cooler.
  • Exceeded specific team goal by partnering with staff to share and implement best practices.
  • Optimized project completion time by multitasking duties using heavy equipment.
  • Identified safety hazards and notified management to determine proper resolution of issues.
  • Received, stored and shipped goods and materials.
  • Unloaded cargo with mechanized equipment to enable receipt of pre-ordered inventory.
Exela Technologies Inc. - Customer Service Representative
Akron, OH, 01/2017 - 02/2018
  • Assessed customer needs and upsold products and services to maximize sales.
  • Informed customers about billing procedures, processed payments
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
  • Answered 100+ inbound calls per day and directed to designated individuals or departments.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Reviewed account and service histories to identify trends and issues.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.

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Resume Overview

School Attended

  • Myers Park High School
  • Central Piedmont Community College

Job Titles Held:

  • Work From Home Customer Service Agent
  • Warehouse Associate
  • Customer Service Representative

Degrees

  • High School Diploma
  • Associate of Arts

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