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work from home customer service agent resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Talented remote Customer Service Agent with background communicating with customers. Highly skilled at answering questions and providing information. Expert at handling difficult situations smoothly for excellent customer experiences and top reviews. Highly efficient and productive working remotely. Focused Customer Service Agent with 4 years answering incoming requests in work-from-home environment. Knowledgeable expert with stellar research and problem-solving skills. Poised when quickly responding to high volume of customers. Exceptional work ethic and schedule flexibility. Observant Call Center Representative experienced working in call center environments. Skilled at handling various calls while resolving client issues rapidly. Promoted consistently for providing clear customer service in english and english.

Skills
  • Customer Service
  • Teamwork and Collaboration
  • Multitasking and Prioritization
  • Customer Assistance
  • Time Management
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Verbal and Written Communication
  • Computer Skills
  • Efficient and Detail-Oriented
  • Upbeat and Positive Personality
  • Excellent Attention to Detail
  • Team-Oriented and Cooperative
  • Microsoft Office
  • Courteous with Strong Service Mindset
  • Work Prioritization
  • Computer Proficiency
  • Inbound and Outbound Calling
  • De-escalation Techniques
  • Establishing and Maintaining Customer Relationships
  • Call Documentation
  • Administrative and Office Support
  • Data Entry and Maintenance
  • Order and Refund Processing
  • Data Entry
Experience
Work From Home Customer Service Agent, 12/2020 to Current
 Mountain American Credit Union – Cedar City, UT,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Answered inbound calls, chats and emails to facilitate customer service.
Chat Specialist, 03/2018 to 10/2020
 State Farm – City, STATE,
  • Answered customer questions and resolved concerns quickly to maximize satisfaction.
  • Maintained business records by updating customer information.
  • Answered questions from customers that came in through the company's online chat feature.
  • Monitored customer issues to deliver best resolution course, following steps involved for appropriate procedures.
  • Used various skills to resolve problems in reasonable amount of time.
  • Walked customers through online demonstrations to support better understanding of product features.
  • Maintained understanding of company computer software, products and services.
  • Volunteered to help with email-based and phone support to customers at times when the department was swamped with calls and messages.
  • Handled customer service issues by professionally answering customers' questions and inquiries.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Sourced and managed customer retention database and online appointment booking system.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Supported sales team members to drive growth and development.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Strengthened customer retention by offering discount options.
Customer Host, 03/2016 to 04/2018
 Walmart – City, STATE,
  • Offered friendly greetings and assistance to incoming customers.
  • Watched entering and leaving guests for suspicious behavior.
  • Maintained safe and professional entry areas for positive appeal to every customer.
  • Provided assistance to front-line cashiers during busy time periods.
  • Monitored store alarms and resolved activations.
  • Activated and deactivated item security tags.
  • Provided assistance to handicapped and disabled customers.
  • Identified and reported shrink, damages and accidents to management.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.situations.
Education and Training
High School Diploma: , Expected in 06/2016 to Wheatley High School - Houston, TX
 GPA:

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Resume Overview

School Attended

  • Wheatley High School

Job Titles Held:

  • Work From Home Customer Service Agent
  • Chat Specialist
  • Customer Host

Degrees

  • High School Diploma

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